Question 1

The total of termination costs, hiring costs, training costs, and other costs related to replacing a worker is called ________.

Accepted Answer

A)  cost per hire 
B)  sunk cost 
C)  turnover cost 
D)  hidden cost 
A)  cost per hire 
B)  sunk cost 
C)  turnover cost 
D)  hidden cost

Question 2

Carrey, the office manager for an insurance company, suspects that some of the sales representatives are submitting their travel expenses receipts twice. Which of the following would help her spot the fraudulent transactions?

Accepted Answer

A)  non-compliance reports 
B)  exception reports 
C)  audit reports 
D)  compliance reports 
A)  non-compliance reports 
B)  exception reports 
C)  audit reports 
D)  compliance reports

Question 3

Which of the following is a function of a transportation management software?

Accepted Answer

A)  fleet routing and scheduling 
B)  predicting demand 
C)  optimizing inventory 
D)  cross-docking 
A)  fleet routing and scheduling 
B)  predicting demand 
C)  optimizing inventory 
D)  cross-docking

Question 4

What is bullwhip effect?

Accepted Answer

Bullwhip effect describes the distortion

Question 5

Which of the following is a function of a supply chain planning software?

Accepted Answer

A)  optimizing inventories 
B)  predicting demand 
C)  cross-docking 
D)  optimizing shipping 
A)  optimizing inventories 
B)  predicting demand 
C)  cross-docking 
D)  optimizing shipping

Question 6

A courier service provider allows customers to track the exact location and date of delivery of their shipment. This improves the demand forecast accuracy of the company.

Accepted Answer

A) True 
 B)False

Question 7

________ encompasses the strategies, processes, and information systems an organization uses to build and maintain relationships with its current and prospective users.

Accepted Answer

A)  Enterprise resource planning systems 
B)  Customer relationship management 
C)  Human capital management 
D)  Customer analytics 
A)  Enterprise resource planning systems 
B)  Customer relationship management 
C)  Human capital management 
D)  Customer analytics

Question 8

Why do companies use electronic data interchange? What are its advantages and disadvantages?

Accepted Answer

Since the 1970s, companies have been usi

Question 9

In which of the following enterprise resource planning (ERP) modules does the vendor provide middleware to connect and synchronize systems that may be running on different platforms?

Accepted Answer

A)  the best of breed module 
B)  the engineered suite 
C)  the synchronized suite 
D)  the vendor-branded suite 
A)  the best of breed module 
B)  the engineered suite 
C)  the synchronized suite 
D)  the vendor-branded suite

Question 10

Which of the following is a CRM strategy to earn more revenue from existing customers?

Accepted Answer

A)  cross-selling 
B)  permission marketing 
C)  predictive analytics 
D)  foot-in-the-door technique 
A)  cross-selling 
B)  permission marketing 
C)  predictive analytics 
D)  foot-in-the-door technique

Question 11

Which of the following is a characteristic of a vendor-branded suite?

Accepted Answer

A)  It matches user requirements closely. 
B)  It is built from the ground up. 
C)  It has a single architectural foundation. 
D)  Its modules are highly interdependent. 
A)  It matches user requirements closely. 
B)  It is built from the ground up. 
C)  It has a single architectural foundation. 
D)  Its modules are highly interdependent.

Question 12

The monetary gains produced by the organization's expenditures on salaries, benefits, bonuses, and other costs for employee talent is called ________.

Accepted Answer

A)  turnover costs 
B)  net profit 
C)  human capital return on investment 
D)  rate of earnings on invested capital 
A)  turnover costs 
B)  net profit 
C)  human capital return on investment 
D)  rate of earnings on invested capital

Question 13

Which of the following is a function of a Human resources management system?

Accepted Answer

A)  workforce planning and optimizing the labor schedules 
B)  planning and optimizing of terrestrial transport rounds 
C)  tracking all correspondence with customers 
D)  creating a centralized repository of contact information 
A)  workforce planning and optimizing the labor schedules 
B)  planning and optimizing of terrestrial transport rounds 
C)  tracking all correspondence with customers 
D)  creating a centralized repository of contact information

Question 14

Implementing ERPs very often results in dismal success rates and runaway costs.

Accepted Answer

A) True 
 B)False

Question 15

Exception reports help in ________.

Accepted Answer

A)  mandating stricter financial reporting 
B)  identifying key elements from statistical tables 
C)  spotting fraudulent transactions 
D)  conducting financial analysis 
A)  mandating stricter financial reporting 
B)  identifying key elements from statistical tables 
C)  spotting fraudulent transactions 
D)  conducting financial analysis

Question 16

An enterprise information system that supports financial accounts and processes, including accounts payable, accounts receivable, procurement, cash management, budget planning, assets, general ledger, and related activities is called a ________.

Accepted Answer

A)  financial management system 
B)  supply chain management system 
C)  human capital management system 
D)  customer relationship management system 
A)  financial management system 
B)  supply chain management system 
C)  human capital management system 
D)  customer relationship management system

Question 17

What is used as a bridge to integrate separate information systems and synchronize data across multiple systems?

Accepted Answer

A)  middleware 
B)  object-web 
C)  enterprise integration pattern 
D)  enterprise service bus 
A)  middleware 
B)  object-web 
C)  enterprise integration pattern 
D)  enterprise service bus

Question 18

XBRL, part of the XML family of standardized languages, is specialized for ________.

Accepted Answer

A)  time sheets and payroll documents 
B)  accounting and business reports 
C)  supply chain reports 
D)  e-marketing 
A)  time sheets and payroll documents 
B)  accounting and business reports 
C)  supply chain reports 
D)  e-marketing

Question 19

List the components of human capital management systems.

Accepted Answer

Human capital management (HCM) encompass

Question 20

The bullwhip effect can be reduced if ________.

Accepted Answer

A)  suppliers receive faxed purchase orders from the retailer 
B)  suppliers are provided with warehouse management software 
C)  suppliers have real-time access to up-to-date retail sales data 
D)  suppliers are provided with global trade management software 
A)  suppliers receive faxed purchase orders from the retailer 
B)  suppliers are provided with warehouse management software 
C)  suppliers have real-time access to up-to-date retail sales data 
D)  suppliers are provided with global trade management software

The total of termination costs, hiring costs, training costs, and other costs related to replacing a worker is called ________.

Carrey, the office manager for an insurance company, suspects that some of the sales representatives are submitting their travel expenses receipts twice. Which of the following would help her spot the fraudulent transactions?

Which of the following is a function of a transportation management software?

What is bullwhip effect?

Which of the following is a function of a supply chain planning software?

A courier service provider allows customers to track the exact location and date of delivery of their shipment. This improves the demand forecast accuracy of the company.

________ encompasses the strategies, processes, and information systems an organization uses to build and maintain relationships with its current and prospective users.

Why do companies use electronic data interchange? What are its advantages and disadvantages?

In which of the following enterprise resource planning (ERP) modules does the vendor provide middleware to connect and synchronize systems that may be running on different platforms?

Which of the following is a CRM strategy to earn more revenue from existing customers?

Which of the following is a characteristic of a vendor-branded suite?

The monetary gains produced by the organization's expenditures on salaries, benefits, bonuses, and other costs for employee talent is called ________.

Which of the following is a function of a Human resources management system?

Implementing ERPs very often results in dismal success rates and runaway costs.

Exception reports help in ________.

An enterprise information system that supports financial accounts and processes, including accounts payable, accounts receivable, procurement, cash management, budget planning, assets, general ledger, and related activities is called a ________.

What is used as a bridge to integrate separate information systems and synchronize data across multiple systems?

XBRL, part of the XML family of standardized languages, is specialized for ________.

List the components of human capital management systems.

The bullwhip effect can be reduced if ________.

Information Systems and People

Systems Development and Procurement

Project Management and Strategic Planning

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Managing Information Resources with Databases

The Web and E-Commerce

Ethics, Privacy, and Security

Business Intelligence and Decision Support

Collaborating with Technology

Knowledge Management and E-Learning

Filters

Exam 5: Information Systems for the Enterprise

The total of termination costs, hiring costs, training costs, and other costs related to replacing a worker is called ________.

Carrey, the office manager for an insurance company, suspects that some of the sales representatives are submitting their travel expenses receipts twice. Which of the following would help her spot the fraudulent transactions?

Which of the following is a function of a transportation management software?

What is bullwhip effect?

Which of the following is a function of a supply chain planning software?

A courier service provider allows customers to track the exact location and date of delivery of their shipment. This improves the demand forecast accuracy of the company.

________ encompasses the strategies, processes, and information systems an organization uses to build and maintain relationships with its current and prospective users.

Why do companies use electronic data interchange? What are its advantages and disadvantages?

In which of the following enterprise resource planning (ERP) modules does the vendor provide middleware to connect and synchronize systems that may be running on different platforms?

Which of the following is a CRM strategy to earn more revenue from existing customers?

Which of the following is a characteristic of a vendor-branded suite?

The monetary gains produced by the organization's expenditures on salaries, benefits, bonuses, and other costs for employee talent is called ________.

Which of the following is a function of a Human resources management system?

Implementing ERPs very often results in dismal success rates and runaway costs.

Exception reports help in ________.

An enterprise information system that supports financial accounts and processes, including accounts payable, accounts receivable, procurement, cash management, budget planning, assets, general ledger, and related activities is called a ________.

What is used as a bridge to integrate separate information systems and synchronize data across multiple systems?

XBRL, part of the XML family of standardized languages, is specialized for ________.

List the components of human capital management systems.

The bullwhip effect can be reduced if ________.

Information Systems and People

Systems Development and Procurement

Project Management and Strategic Planning

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Managing Information Resources with Databases

The Web and E-Commerce

Ethics, Privacy, and Security

Business Intelligence and Decision Support

Collaborating with Technology

Knowledge Management and E-Learning

Filters