Question 1

The risk of losing a fundamental understanding of a company's AIS needs and the strategic users of an AIS as a result of outsourcing is referred to as

Accepted Answer

A) focus reduction. 
B) loss of control. 
C) reduced competitive advantage. 
D) unfulfilled goals. 
A) focus reduction. 
B) loss of control. 
C) reduced competitive advantage. 
D) unfulfilled goals. C

Question 2

Discuss how an organization can develop custom software.

Accepted Answer

Custom software can be developed and written in-house.Many organizations develop their own software because their requirements are unique or their size and complexity necessitate the creation of a custom package.Specific applications or functions can often be developed in-house by end-users.End-users can use spreadsheet or database software programs to create reports,perform "what-if" analysis,prepare depreciation schedules,or prepare budgets.Alternatively,third-party developers can be contracted to develop custom software for an organization.Custom software should only be developed when it results in a distinct,competitive advantage to the organization.

Question 3

Describe each of the four important principles underlying Business Process Management (BPM).

Accepted Answer

Business processes can produce competitive advantages through innovative processes and technology to respond to changing consumer,market and regulatory demands before competitors are able to respond.Business processes must be managed end to end,meaning a process owner should have responsibility to set performance standards,control and monitor processes,and communicate with other functional units.Business processes should be agile,which emphasizes continuous improvement and adaptability.Business processes must be aligned with organizational strategy and needs to be effective and efficient.

Question 4

Firms should consider developing custom software only if

Accepted Answer

A) it will be used for critical functions like accounts receivable. 
B) it will contribute to development of a significant competitive advantage. 
C) the firm has the necessary expertise available in-house. 
D) the available canned software is very expensive. 
A) it will be used for critical functions like accounts receivable. 
B) it will contribute to development of a significant competitive advantage. 
C) the firm has the necessary expertise available in-house. 
D) the available canned software is very expensive.

Question 5

Which of the following about end-user computing is true?

Accepted Answer

A) System users know best what they need, so should be able to create their own applications. 
B) End-users, while knowledgeable about their job, are not trained to create systems applications, and should not be allowed to do so. 
C) It is inefficient and costly to ask the IS department to create basic applications that only a few users need to use. 
D) In most companies, the IS department doesn't want end-users to create their own applications, for fear IS won't have enough work to do. 
A) System users know best what they need, so should be able to create their own applications. 
B) End-users, while knowledgeable about their job, are not trained to create systems applications, and should not be allowed to do so. 
C) It is inefficient and costly to ask the IS department to create basic applications that only a few users need to use. 
D) In most companies, the IS department doesn't want end-users to create their own applications, for fear IS won't have enough work to do.

Question 6

According to a survey discussed in your textbook,what percentage of companies outsourced some or all of their information systems?

Accepted Answer

A) 5%. 
B) 25%. 
C) 50%. 
D) Greater than 50%. 
A) 5%. 
B) 25%. 
C) 50%. 
D) Greater than 50%.

Question 7

Which of the following is not true about business process management (BPM)and enterprise resource planning (ERP)systems?

Accepted Answer

A) ERP systems encompass all functions and processes in an organization, but BPM systems are implemented at process or unit levels in an organization. 
B) BPM systems are process-centered, but ERP systems are data-centered. 
C) Organizations can use both ERP and BPM systems at the same time. 
D) ERP and BPM systems rely heavily on technology for communication and coordination. 
A) ERP systems encompass all functions and processes in an organization, but BPM systems are implemented at process or unit levels in an organization. 
B) BPM systems are process-centered, but ERP systems are data-centered. 
C) Organizations can use both ERP and BPM systems at the same time. 
D) ERP and BPM systems rely heavily on technology for communication and coordination.

Question 8

Who is typically responsible for installing turnkey systems?

Accepted Answer

A) An organization's IT department. 
B) The vendor who provides the system. 
C) A third-party hired by the system vendor. 
D) Both the organization's IT department and the vendor who provides the system. 
A) An organization's IT department. 
B) The vendor who provides the system. 
C) A third-party hired by the system vendor. 
D) Both the organization's IT department and the vendor who provides the system.

Question 9

If recent trends in end-user computing (EUC)persist,EUC will represent ________ of all information processing by the end of 2020.

Accepted Answer

A) 15% - 24% 
B) 20% - 49% 
C) 50% - 74% 
D) 75% or more 
A) 15% - 24% 
B) 20% - 49% 
C) 50% - 74% 
D) 75% or more

Question 10

When canned software is used for systems acquisition,the conceptual design phase of the systems development life cycle (SDLC)

Accepted Answer

A) becomes a make-or-buy decision. 
B) is combined with the physical design phase. 
C) remains unchanged. 
D) becomes a "turn-on turn-off" decision. 
A) becomes a make-or-buy decision. 
B) is combined with the physical design phase. 
C) remains unchanged. 
D) becomes a "turn-on turn-off" decision.

Question 11

A Deloitte & Touche survey found that most chief information officers do not expect to replace their current systems with commercially available packages.

Accepted Answer

A) True 
 B)False

Question 12

Which statement below regarding prototyping is false?

Accepted Answer

A) Prototypes are considered "first drafts," which are quickly built and intended to be discarded when the real system is finished. 
B) Developers who use prototyping still go through the systems development life cycle. 
C) Prototypes help developers and end users make conceptual and physical design decisions. 
D) Prototyping allows developers to condense and speed up parts of the analysis and design phases. 
A) Prototypes are considered "first drafts," which are quickly built and intended to be discarded when the real system is finished. 
B) Developers who use prototyping still go through the systems development life cycle. 
C) Prototypes help developers and end users make conceptual and physical design decisions. 
D) Prototyping allows developers to condense and speed up parts of the analysis and design phases.

Question 13

Why might outsourcing cause employee resistance?

Accepted Answer

A) Outsourcing often allows a company to better use its assets and scarce resources. 
B) Outsourcing can lower a company's overall IS costs. 
C) Outsourcing often facilitates downsizing. 
D) Outsourcing helps eliminate the peaks and valleys of system usage. 
A) Outsourcing often allows a company to better use its assets and scarce resources. 
B) Outsourcing can lower a company's overall IS costs. 
C) Outsourcing often facilitates downsizing. 
D) Outsourcing helps eliminate the peaks and valleys of system usage.

Question 14

Explain the concept of an application service provider.

Accepted Answer

An application service provider (or ASP)

Question 15

What is the basic function of a help desk?

Accepted Answer

A) Control access to corporate data. 
B) Provide technical maintenance and support. 
C) Train end users and assist with application development. 
D) All of the above are basic functions of a help desk. 
A) Control access to corporate data. 
B) Provide technical maintenance and support. 
C) Train end users and assist with application development. 
D) All of the above are basic functions of a help desk.

Question 16

Sabella Cycles declared bankruptcy in 2013 and has since closed 5 outlets,or approximately 25% of its locations.Sabella needs to reduce the costs of operating the firm's information systems.To accomplish this,Sabella might decide to

Accepted Answer

A) replace the existing system with one of a smaller scale. 
B) customize the existing system. 
C) outsource system operations. 
D) purchase a canned software system. 
A) replace the existing system with one of a smaller scale. 
B) customize the existing system. 
C) outsource system operations. 
D) purchase a canned software system.

Question 17

________ is a method of comparing systems by executing an input,processing,and output task on different computer systems and evaluating the results.

Accepted Answer

A) Benchmarking 
B) Point scoring 
C) Prototyping 
D) Requirement costing 
A) Benchmarking 
B) Point scoring 
C) Prototyping 
D) Requirement costing

Question 18

When an organization seeks to modify canned software,it is best when ________ because unauthorized modifications may make the program unreliable.

Accepted Answer

A) the vendor modifies the software 
B) the intended end-user modifies the software 
C) programmers with software experience modify the software 
D) the organization's IT modifies the software 
A) the vendor modifies the software 
B) the intended end-user modifies the software 
C) programmers with software experience modify the software 
D) the organization's IT modifies the software

Question 19

The IT department should be given control of end-user computing (EUC).

Accepted Answer

A) True 
 B)False

Question 20

End-user development is inappropriate for which types of systems?

Accepted Answer

A) Systems that process a large number of transactions. 
B) Systems that need to be developed rapidly. 
C) Systems that must be easy to use. 
D) Organizations that have large IT departments. 
A) Systems that process a large number of transactions. 
B) Systems that need to be developed rapidly. 
C) Systems that must be easy to use. 
D) Organizations that have large IT departments.

Exam 21: Ais Development Strategies

The risk of losing a fundamental understanding of a company's AIS needs and the strategic users of an AIS as a result of outsourcing is referred to as

Discuss how an organization can develop custom software.

Describe each of the four important principles underlying Business Process Management (BPM).

Firms should consider developing custom software only if

Which of the following about end-user computing is true?

According to a survey discussed in your textbook,what percentage of companies outsourced some or all of their information systems?

Which of the following is not true about business process management (BPM)and enterprise resource planning (ERP)systems?

Who is typically responsible for installing turnkey systems?

If recent trends in end-user computing (EUC)persist,EUC will represent ________ of all information processing by the end of 2020.

When canned software is used for systems acquisition,the conceptual design phase of the systems development life cycle (SDLC)

A Deloitte & Touche survey found that most chief information officers do not expect to replace their current systems with commercially available packages.

Which statement below regarding prototyping is false?

Why might outsourcing cause employee resistance?

Explain the concept of an application service provider.

What is the basic function of a help desk?

Sabella Cycles declared bankruptcy in 2013 and has since closed 5 outlets,or approximately 25% of its locations.Sabella needs to reduce the costs of operating the firm's information systems.To accomplish this,Sabella might decide to

________ is a method of comparing systems by executing an input,processing,and output task on different computer systems and evaluating the results.

When an organization seeks to modify canned software,it is best when ________ because unauthorized modifications may make the program unreliable.

The IT department should be given control of end-user computing (EUC).

End-user development is inappropriate for which types of systems?

Conceptual Foundations of Accounting Information Systems

Overview of Transaction Processing and Enterprise Resource Planning Systems

Systems Documentation Techniques

Relational Databases

Computer Fraud

Computer Fraud and Abuse Techniques

Control and Accounting Information Systems

Controls for Information Security

Confidentiality and Privacy Controls

Processing Integrity and Availability Controls

Auditing Computer-Based Information Systems

The Revenue Cycle: Sales to Cash Collections

The Expenditure Cycle: Purchasing to Cash Disbursements

The Production Cycle

The Human Resources Management and Payroll Cycle

General Ledger and Reporting System

Database Design Using the Rea Data Model

Implementing an Rea Model in a Relational Database

Special Topics in Rea Modeling

Introduction to Systems Development and Systems Analysis

Systems Design, implementation, and Operation

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