Exam 14: Strategy, Balanced Scorecard, and Strategic Profitability Analysis

Which of the following is not true about the customer-relationship manager?

To evaluate the success of a strategy,managers and management accountants need to link ________ to the sources of operating-income increases?

The managers at Continental Classics,a women's specialty clothing store,lost customers because the quality of their products and the cycle time for orders became less predictable.Consumers received late orders,and damaged packages,and some orders were not received by the consumers.What should the manager do to improve the business process?

Not only does the balanced scorecard focus on achieving financial objectives,it also highlights ________.

Which one of the following is not one of the five forces that managers focus on in industry analysis?

The management accountant at Arlington Hills,a transcontinental private school company,is assessing the change in operating incomes for 2011 and 2012.The revenue in 2011 was $34,000,000 while the operating income was $17,564,000.The revenue in 2012 was $36,000,000,and the operating income was $14,100,000. Required Compute the change in operating income in 2000 and 2011.Identify whether the change is a favorable,F,or unfavorable,U,variance.

A useful first step in designing a balanced scorecard is a ________.

The managerial accountant at Oklahoma Aqua-Systems needs to compute the change in operating income from 2011 to 2012.The operating income of 2011 was $2,356,000,and the revenues were $4,000,000.In 2012 the operating income was calculated to be $2,246,000 while the revenues totaled $4,200,000. Required Compute the change in operating income in 2011 and 2012.Identify whether the variance is favorable,F,or unfavorable,U.

Identifying unused capacity is very different for engineered costs compared to discretionary costs.

It is more difficult for managers to identify unused capacity in the case of ________,such as R&D costs.

Which of the following is not a discretionary cost?

What happens after the manager identifies unused capacity?

Which of the following is not an internal business-process perspective at Chipset,Inc.?

Discretionary costs have two important features.The first feature arises from periodic decisions regarding the maximum amount to be incurred.The second feature is it has no measurable cause-and-effect relationship between output and ________.

When managers reduce defect rates and improve manufacturing yields,they ________.

Why do companies consider a balanced scorecard a linked,or causal,scorecard?

Why do managers adopt cost strategies?

Which of the following components measures the change in costs attributable to a change in the quantity of inputs used?

The following data was compiled for Hard-Rock Concrete Company: Required Compute the operating income for 2011 and 2012.Next,compute the revenue effect in growth and indicate whether the growth in favorable,F,or unfavorable,U.

In 2011,Double-Time Motor Company sold 60,000 exhaust system enhancement brackets at $43.25 per bracket.In 2012,when an equal amount is ordered,the cost of the same bracket has increased to $118.60 because there is limited supply on the market. Required Compute the revenue effect of price recovery in the brackets in 2011 and 2012.Indicate whether the variance is favorable,F,or unfavorable,U.