Exam 7: Pricing Decisions, customer Profitability, and Cost Management

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Fluctuations in exchange rates between different countries' currencies never affect costs and pricing decisions.

(True/False)
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A customer cost hierarchy categorizes costs related to customers into different cost pools on the basis of different types of cost drivers,or cost allocation bases,or different degrees of difficulty determining cause-and-effect or benefits-received relationships.

(True/False)
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Value engineering decreases both value-added costs and non-value-added costs.

(True/False)
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________ tracks and accumulates business function costs across the entire value chain from a product's initial R&D to its final customer service and support.

(Multiple Choice)
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Which category of indirect costs in the customer-cost hierarchy are costs incurred to process orders or to make deliveries?

(Multiple Choice)
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Target annual operating income divided by invested capital is ________.

(Multiple Choice)
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A non-value-added-cost is a cost that,if eliminated,would reduce the actual or perceived value or utility that customers gain from using the product or service.

(True/False)
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In life-cycle budgeting,managers estimate the revenues and business function costs across the entire value chain from a product's initial R&D to its final customer service and support.

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Do service companies use cost-plus pricing?

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What is meant by the term reverse engineer?

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Tracking price discounts by customer and by salesperson has no impact on customer profitability.

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Budgeted life-cycle costs provide useful information for strategically evaluating pricing decisions.

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A systematic evaluation of all aspects of the value chain,with the objective of reducing costs and achieving a quality level that satisfies customers is ________.

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Mark Manufacturing had a product design that resulted in a $740 full cost of Product B.Assuming a markup of 10%,what is the prospective price of Product B?

(Multiple Choice)
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Which of the following is true about costs?

(Multiple Choice)
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Companies in the United States are fee to charge whatever price they like.

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Collusive pricing occurs when companies in an industry conspire in their pricing and production decisions to achieve a price above the competitive price and so restrain trade.

(True/False)
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________ focus on total costs incurred by a customer to acquire,use,maintain,and dispose of a product or service.

(Multiple Choice)
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Market-based pricing starts with:

(Multiple Choice)
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What are the first three categories of the customer-cost hierarchy? Why do managers want to analyze customer-level indirect costs?

(Essay)
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