Question 1

When studying queuing models,a customer who enters the waiting line but leaves the system prior to receiving service is said to have:

Accepted Answer

A) Balked 
B) Reneged 
C) Stalled 
D) Disposed 
A) Balked 
B) Reneged 
C) Stalled 
D) Disposed

Question 2

Queuing analysis includes arrival characteristics such as balking and reneging.

Accepted Answer

A) True 
 B)False

Question 3

Service response logistics is the management and coordination of the organization's activities that occur after the service has being performed.

Accepted Answer

A) True 
 B)False

Question 4

The number of customers per day an organization's service delivery systems are designed to serve within a certain time frame is referred to as:

Accepted Answer

A) Service Capacity 
B) Capacity Utilization 
C) Productivity Potential 
D) Service Throughput 
A) Service Capacity 
B) Capacity Utilization 
C) Productivity Potential 
D) Service Throughput

Question 5

A retailer with two checkout stands is an example of a single-channel,multiple-phase queuing system.

Accepted Answer

A) True 
 B)False

Question 6

When a chase demand strategy is used for managing capacity,effective plans must be in place to utilize,transfer or reduce service capacity when there is excess available and to develop or borrow capacity quickly when demand exceeds capacity.

Accepted Answer

A) True 
 B)False

Question 7

Service organizations need to consider the fact that the services they provide are not consumed by the immediate customer,rather,services are typically passed on to customers farther down a distribution channel.

Accepted Answer

A) True 
 B)False

Question 8

What are three key differences between services industries/organizationsand manufacturing?

Accepted Answer

a.Services cannot be inventoried
b.Servi

Question 9

The Wal-Mart effect is best described by which of the following?

Accepted Answer

A) As large retailers locate in communities, the put smaller companies out of business 
B) Information technologies have allowed large retailers to maintain good productivity growth rates 
C) Wal-Mart's use of supplier capacity has made it difficult for other companies to find Suppliers 
D) The growth of large retailers has had a negative impact on the environment 
A) As large retailers locate in communities, the put smaller companies out of business 
B) Information technologies have allowed large retailers to maintain good productivity growth rates 
C) Wal-Mart's use of supplier capacity has made it difficult for other companies to find Suppliers 
D) The growth of large retailers has had a negative impact on the environment

Question 10

Which of the following is an example of a person that would be considered to provide a Pure Service?

Accepted Answer

A) Attorney/Lawyer 
B) Management Consultant 
C) Musical Entertainer 
D) All of these 
A) Attorney/Lawyer 
B) Management Consultant 
C) Musical Entertainer 
D) All of these

Question 11

The optimal capacity utilization for an organization would be 100%.

Accepted Answer

A) True 
 B)False

Question 12

A service bundle includes the explicit service,the supporting facility,the facilitating goods,as well as the implicit services.

Accepted Answer

A) True 
 B)False

Question 13

Quick recovery from service failures may serve as good word-of-mouth advertising for the firm.

Accepted Answer

A) True 
 B)False

When studying queuing models,a customer who enters the waiting line but leaves the system prior to receiving service is said to have:

Queuing analysis includes arrival characteristics such as balking and reneging.

Service response logistics is the management and coordination of the organization's activities that occur after the service has being performed.

The number of customers per day an organization's service delivery systems are designed to serve within a certain time frame is referred to as:

A retailer with two checkout stands is an example of a single-channel,multiple-phase queuing system.

When a chase demand strategy is used for managing capacity,effective plans must be in place to utilize,transfer or reduce service capacity when there is excess available and to develop or borrow capacity quickly when demand exceeds capacity.

Service organizations need to consider the fact that the services they provide are not consumed by the immediate customer,rather,services are typically passed on to customers farther down a distribution channel.

What are three key differences between services industries/organizationsand manufacturing?

The Wal-Mart effect is best described by which of the following?

Which of the following is an example of a person that would be considered to provide a Pure Service?

The optimal capacity utilization for an organization would be 100%.

A service bundle includes the explicit service,the supporting facility,the facilitating goods,as well as the implicit services.

Quick recovery from service failures may serve as good word-of-mouth advertising for the firm.

Introduction to Supply Chain Management

Purchasing Management

Creating and Managing Supplier Relationship

Ethical and Sustainable Sourcing

Demand Forecasting

Resource Planning Systems

Inventory Management

Process Management - Lean and Six Sigma in the Supply Chain

Domestic Usand Global Logistics

Customer Relationship Management

Global Location Decisions

Supply Chain Process Integration

Performance Measurement Along the Supply Chain

Filters

Exam 12: Service Response Logistics

When studying queuing models,a customer who enters the waiting line but leaves the system prior to receiving service is said to have:

Queuing analysis includes arrival characteristics such as balking and reneging.

Service response logistics is the management and coordination of the organization's activities that occur after the service has being performed.

The number of customers per day an organization's service delivery systems are designed to serve within a certain time frame is referred to as:

A retailer with two checkout stands is an example of a single-channel,multiple-phase queuing system.

When a chase demand strategy is used for managing capacity,effective plans must be in place to utilize,transfer or reduce service capacity when there is excess available and to develop or borrow capacity quickly when demand exceeds capacity.

Service organizations need to consider the fact that the services they provide are not consumed by the immediate customer,rather,services are typically passed on to customers farther down a distribution channel.

What are three key differences between services industries/organizationsand manufacturing?

The Wal-Mart effect is best described by which of the following?

Which of the following is an example of a person that would be considered to provide a Pure Service?

The optimal capacity utilization for an organization would be 100%.

A service bundle includes the explicit service,the supporting facility,the facilitating goods,as well as the implicit services.

Quick recovery from service failures may serve as good word-of-mouth advertising for the firm.

Introduction to Supply Chain Management

Purchasing Management

Creating and Managing Supplier Relationship

Ethical and Sustainable Sourcing

Demand Forecasting

Resource Planning Systems

Inventory Management

Process Management - Lean and Six Sigma in the Supply Chain

Domestic Usand Global Logistics

Customer Relationship Management

Global Location Decisions

Supply Chain Process Integration

Performance Measurement Along the Supply Chain

Filters