Question 1

What is a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser?

Accepted Answer

A)  Click-through 
B)  Cookie 
C)  Banner ad 
D)  Interactivity 
A)  Click-through 
B)  Cookie 
C)  Banner ad 
D)  Interactivity

Question 2

_________ focuses on the extent to which an organization is using its resources in an optimal way.

Accepted Answer

The answer of _________ focuses on the extent to which...

Question 3

Explain the interrelationships of efficiency and effectiveness metrics.

Accepted Answer

Efficiency metrics focus on technology a

Question 4

What do most companies measure to determine the success of their websites?

Accepted Answer

A)  Throughput 
B)  Speed 
C)  Traffic 
D)  Availability 
A)  Throughput 
B)  Speed 
C)  Traffic 
D)  Availability

Question 5

Which of the following is a type of SCM metric?

Accepted Answer

A)  Customer order promised cycle time 
B)  Customer order actual cycle time 
C)  Inventory replenishment cycle time 
D)  All of these 
A)  Customer order promised cycle time 
B)  Customer order actual cycle time 
C)  Inventory replenishment cycle time 
D)  All of these

Question 6

Describe how an organization should determine the efficiency and effectiveness of its website.

Accepted Answer

Organizations typically measure the amou

Question 7

According to Peter Drucker,what are managers who do things right addressing?

Accepted Answer

A)  Efficiency 
B)  Effectiveness 
C)  Both efficiency and effectiveness 
D)  Customer metrics 
A)  Efficiency 
B)  Effectiveness 
C)  Both efficiency and effectiveness 
D)  Customer metrics

Question 8

A large amount of website _______ does not necessarily indicate large sales.

Accepted Answer

The answer of A large amount of website _______ does...

Question 9

Web _________ includes a host of benchmarks,such as the number of page-views,the number of unique visitors,and the average time spent viewing a web page.

Accepted Answer

The answer of Web _________ includes a host of benchmarks,such...

Question 10

What type of metrics measure throughput,speed,and availability?

Accepted Answer

A)  Efficiency MIS metrics 
B)  Effectiveness MIS metrics 
C)  All of these 
D)  None of these 
A)  Efficiency MIS metrics 
B)  Effectiveness MIS metrics 
C)  All of these 
D)  None of these

Question 11

Which of the following is not a type of efficiency MIS metric?

Accepted Answer

A)  Transaction speed 
B)  System availability 
C)  Usability 
D)  Throughput 
A)  Transaction speed 
B)  System availability 
C)  Usability 
D)  Throughput

Question 12

Which of the following is not a type of effectiveness MIS metric?

Accepted Answer

A)  Customer satisfaction 
B)  Conversion rates 
C)  Financial 
D)  Response time 
A)  Customer satisfaction 
B)  Conversion rates 
C)  Financial 
D)  Response time

Question 13

What type of metrics includes number of prospective customers,number of new customers,and number of retained customers?

Accepted Answer

A)  CRM metrics 
B)  SCM metrics 
C)  BPR metrics 
D)  ERP metrics 
A)  CRM metrics 
B)  SCM metrics 
C)  BPR metrics 
D)  ERP metrics

Question 14

What type of metrics includes number of marketing campaigns,new customer retention rates,and number of feedbacks by marketing campaign?

Accepted Answer

A)  CRM metrics 
B)  SCM metrics 
C)  BPR metrics 
D)  ERP metrics 
A)  CRM metrics 
B)  SCM metrics 
C)  BPR metrics 
D)  ERP metrics

Question 15

Effectiveness MIS metrics include throughput,speed,and availability.

Accepted Answer

A) True 
 B)False

Question 16

According to Peter Drucker,what are managers who do the right things addressing?

Accepted Answer

A)  Efficiency 
B)  Effectiveness 
C)  Both efficiency and effectiveness 
D)  Customer metrics 
A)  Efficiency 
B)  Effectiveness 
C)  Both efficiency and effectiveness 
D)  Customer metrics

Question 17

What type of metrics includes number back order,customer order promised cycle time,and customer order actual cycle time?

Accepted Answer

A)  CRM metrics 
B)  SCM metrics 
C)  BPR metrics 
D)  ERP metrics 
A)  CRM metrics 
B)  SCM metrics 
C)  BPR metrics 
D)  ERP metrics

Question 18

Define the relationship between benchmarks and benchmarking.

Accepted Answer

Benchmarks are baseline values the syste

Question 19

________ are baseline values the system seeks to attain.

Accepted Answer

The answer of ________ are baseline values the system seeks...

Question 20

The balanced scorecard was developed by Drs.Robert Kaplan of the Harvard Business School and David Norton.Which systems does the balanced scorecard measure?

Accepted Answer

A)  CRM and ERP 
B)  BPR and ERP 
C)  SCM and ERP 
D)  SCM and CRM 
A)  CRM and ERP 
B)  BPR and ERP 
C)  SCM and ERP 
D)  SCM and CRM

Exam 4: Measuring the Success of Strategic Initiatives

What is a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser?

_________ focuses on the extent to which an organization is using its resources in an optimal way.

Explain the interrelationships of efficiency and effectiveness metrics.

What do most companies measure to determine the success of their websites?

Which of the following is a type of SCM metric?

Describe how an organization should determine the efficiency and effectiveness of its website.

According to Peter Drucker,what are managers who do things right addressing?

A large amount of website _______ does not necessarily indicate large sales.

Web _________ includes a host of benchmarks,such as the number of page-views,the number of unique visitors,and the average time spent viewing a web page.

What type of metrics measure throughput,speed,and availability?

Which of the following is not a type of efficiency MIS metric?

Which of the following is not a type of effectiveness MIS metric?

What type of metrics includes number of prospective customers,number of new customers,and number of retained customers?

What type of metrics includes number of marketing campaigns,new customer retention rates,and number of feedbacks by marketing campaign?

Effectiveness MIS metrics include throughput,speed,and availability.

According to Peter Drucker,what are managers who do the right things addressing?

What type of metrics includes number back order,customer order promised cycle time,and customer order actual cycle time?

Define the relationship between benchmarks and benchmarking.

________ are baseline values the system seeks to attain.

The balanced scorecard was developed by Drs.Robert Kaplan of the Harvard Business School and David Norton.Which systems does the balanced scorecard measure?

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Organizational Structures That Support Strategic Initiatives

Valuing Organizational Information

Storing Organizational Information-Databases

Accessing Organizational Information-Data Warehouse

Enabling the Organization-Decision Making

Extending the Organization-Supply Chain Management

Building a Customer-Centric Organization-Customer Relationship Management

Integrating the Organization From End to End-Enterprise Resource Planning

Creating Innovative Organizations

Ebusiness

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

Developing a 21st-Century Organization

Business Basics

Business Process

Hardware and Software Basics

Mis Infrastructures

Networks and Telecommunications

Information Security

Ethics

Operations Management

Sustainable Mis Infrastructures

Business Intelligence

Global Information Systems

Global Trends

Filters