Question 1

Which of the following knowledge management strategies should be used with compliance information?

Accepted Answer

A) delete information from the system 
B) develop plans to experiment with and invest in this information 
C) create backup copies to be stored remotely and delete information from the system 
D) automate collection and archiving to achieve cost-effectiveness 
A) delete information from the system 
B) develop plans to experiment with and invest in this information 
C) create backup copies to be stored remotely and delete information from the system 
D) automate collection and archiving to achieve cost-effectiveness

Question 2

________ describes the number and quality of relationships an organization's employees maintain with one another as well as with clients, customers, suppliers, and prospective employees.

Accepted Answer

A) Structural capital 
B) Venture capital 
C) Equity capital 
D) Social capital 
A) Structural capital 
B) Venture capital 
C) Equity capital 
D) Social capital

Question 3

Ravi is an account executive at the ad agency Rowland Clarkson. He organizes an after-action review for a recent advertising campaign that the agency worked on. Which of the following is the most likely objective of the review?

Accepted Answer

A) scheduling the production of the advertising campaign 
B) assigning resources for the advertising campaign 
C) addressing the billing and other accounting aspects for the advertising campaign 
D) assessing the advertising campaign to determine lessons and achievements for the agency 
A) scheduling the production of the advertising campaign 
B) assigning resources for the advertising campaign 
C) addressing the billing and other accounting aspects for the advertising campaign 
D) assessing the advertising campaign to determine lessons and achievements for the agency

Question 4

Which of the following types of captured knowledge is ideal for developing plans of action to experiment with and invest in?

Accepted Answer

A) operational information 
B) compliance information 
C) redundant information 
D) strategically valuable information 
A) operational information 
B) compliance information 
C) redundant information 
D) strategically valuable information

Question 5

________ knowledge refers to knowledge that can be documented and codified.

Accepted Answer

A) Experiential 
B) Explicit 
C) Tacit 
D) Inert 
A) Experiential 
B) Explicit 
C) Tacit 
D) Inert

Question 6

What are the various technology and content hurdles faced in knowledge management?

Accepted Answer

Overly complicated technology with long

Question 7

Which of the following is an accurate definition of communities of practice?

Accepted Answer

A) project teams driven by specific goals and dissolved once their missions are accomplished 
B) team members whose team membership is defined by the task they are set to achieve 
C) project teams where members from distinctly diverse professions come together 
D) groups of individuals who come together to share knowledge about their professions 
A) project teams driven by specific goals and dissolved once their missions are accomplished 
B) team members whose team membership is defined by the task they are set to achieve 
C) project teams where members from distinctly diverse professions come together 
D) groups of individuals who come together to share knowledge about their professions

Question 8

Discuss the three main types of intellectual capital.

Accepted Answer

The three main types of intellectual cap

Question 9

With the help of ________, the digital version of a document is displayed on the screen for a human viewer to verify letters that the software cannot read.

Accepted Answer

A) pattern recognition 
B) intelligent character recognition 
C) semantic mapping 
D) web scraping 
A) pattern recognition 
B) intelligent character recognition 
C) semantic mapping 
D) web scraping

Question 10

Which of the following instructional technologies enables asynchronous interaction in e-learning?

Accepted Answer

A) virtual classrooms 
B) audio conferencing 
C) collaborative groupware 
D) webcasting 
A) virtual classrooms 
B) audio conferencing 
C) collaborative groupware 
D) webcasting

Question 11

________ is a part of the XML family of standards that is used to describe online resources and their properties for the semantic web.

Accepted Answer

A) RDF 
B) P3P 
C) OWL 
D) SRGS 
A) RDF 
B) P3P 
C) OWL 
D) SRGS

Question 12

Asynchronous interaction in e-learning programs is achieved through virtual classrooms and chat sessions.

Accepted Answer

A) True 
 B)False

Question 13

A function of an expert location system is to ________.

Accepted Answer

A) mimic the reasoning of a human expert, drawing from a base of knowledge about a particular subject area to come to a decision or recommendation 
B) analyze the popularity of products through market-basket analysis 
C) find people in an organization with specific types of skills 
D) locate a person's whereabouts through the geographic navigation system 
A) mimic the reasoning of a human expert, drawing from a base of knowledge about a particular subject area to come to a decision or recommendation 
B) analyze the popularity of products through market-basket analysis 
C) find people in an organization with specific types of skills 
D) locate a person's whereabouts through the geographic navigation system

Question 14

What is self-paced e-learning?

Accepted Answer

E-learning might be designed as self-pac

Question 15

Operational information should be systematically collected and organized to ensure wide availability throughout an organization.

Accepted Answer

A) True 
 B)False

Question 16

What role does a project manager in an e-learning program play?

Accepted Answer

A) bringing content to life and making it accessible 
B) tracking progress from kickoff to completion 
C) developing knowledge for a course 
D) defining the objectives and goals of the course 
A) bringing content to life and making it accessible 
B) tracking progress from kickoff to completion 
C) developing knowledge for a course 
D) defining the objectives and goals of the course

Question 17

The first step involved in knowledge management is ________.

Accepted Answer

A) locating the sources of relevant knowledge 
B) identifying the goal of the project 
C) capturing the knowledge 
D) organizing and sharing knowledge 
A) locating the sources of relevant knowledge 
B) identifying the goal of the project 
C) capturing the knowledge 
D) organizing and sharing knowledge

Question 18

Which of the following functions does optical character recognition perform?

Accepted Answer

A) converting spoken words to text 
B) matching handwritten words to predictively input electronic text 
C) reading typed text to enable indexing and tagging for processing forms 
D) scanning rich image files and converting them to encoded text format 
A) converting spoken words to text 
B) matching handwritten words to predictively input electronic text 
C) reading typed text to enable indexing and tagging for processing forms 
D) scanning rich image files and converting them to encoded text format

Question 19

Which of the following assets is a part of human capital?

Accepted Answer

A) business processes 
B) interview techniques 
C) patent documents 
D) contracts 
A) business processes 
B) interview techniques 
C) patent documents 
D) contracts

Question 20

An after-action review refers to ________.

Accepted Answer

A) an online interaction between members of a project and prospective customers after a product has been launched 
B) a meeting where members of a team analyze efficiency of an individual before he/she resigns 
C) a discussion forum in which members discuss and finalize goals for a project 
D) a meeting held after a project has been completed to document what worked well and what did not 
A) an online interaction between members of a project and prospective customers after a product has been launched 
B) a meeting where members of a team analyze efficiency of an individual before he/she resigns 
C) a discussion forum in which members discuss and finalize goals for a project 
D) a meeting held after a project has been completed to document what worked well and what did not

Which of the following knowledge management strategies should be used with compliance information?

________ describes the number and quality of relationships an organization's employees maintain with one another as well as with clients, customers, suppliers, and prospective employees.

Ravi is an account executive at the ad agency Rowland Clarkson. He organizes an after-action review for a recent advertising campaign that the agency worked on. Which of the following is the most likely objective of the review?

Which of the following types of captured knowledge is ideal for developing plans of action to experiment with and invest in?

________ knowledge refers to knowledge that can be documented and codified.

What are the various technology and content hurdles faced in knowledge management?

Which of the following is an accurate definition of communities of practice?

Discuss the three main types of intellectual capital.

With the help of ________, the digital version of a document is displayed on the screen for a human viewer to verify letters that the software cannot read.

Which of the following instructional technologies enables asynchronous interaction in e-learning?

________ is a part of the XML family of standards that is used to describe online resources and their properties for the semantic web.

Asynchronous interaction in e-learning programs is achieved through virtual classrooms and chat sessions.

A function of an expert location system is to ________.

What is self-paced e-learning?

Operational information should be systematically collected and organized to ensure wide availability throughout an organization.

What role does a project manager in an e-learning program play?

The first step involved in knowledge management is ________.

Which of the following functions does optical character recognition perform?

Which of the following assets is a part of human capital?

An after-action review refers to ________.

Information Systems and People

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and Datawarehouses

Information Systems for the Enterprise

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating With Technology

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters

Exam 9: Knowledge Management and E-Learning

Which of the following knowledge management strategies should be used with compliance information?

________ describes the number and quality of relationships an organization's employees maintain with one another as well as with clients, customers, suppliers, and prospective employees.

Ravi is an account executive at the ad agency Rowland Clarkson. He organizes an after-action review for a recent advertising campaign that the agency worked on. Which of the following is the most likely objective of the review?

Which of the following types of captured knowledge is ideal for developing plans of action to experiment with and invest in?

________ knowledge refers to knowledge that can be documented and codified.

What are the various technology and content hurdles faced in knowledge management?

Which of the following is an accurate definition of communities of practice?

Discuss the three main types of intellectual capital.

With the help of ________, the digital version of a document is displayed on the screen for a human viewer to verify letters that the software cannot read.

Which of the following instructional technologies enables asynchronous interaction in e-learning?

________ is a part of the XML family of standards that is used to describe online resources and their properties for the semantic web.

Asynchronous interaction in e-learning programs is achieved through virtual classrooms and chat sessions.

A function of an expert location system is to ________.

What is self-paced e-learning?

Operational information should be systematically collected and organized to ensure wide availability throughout an organization.

What role does a project manager in an e-learning program play?

The first step involved in knowledge management is ________.

Which of the following functions does optical character recognition perform?

Which of the following assets is a part of human capital?

An after-action review refers to ________.

Information Systems and People

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and Datawarehouses

Information Systems for the Enterprise

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating With Technology

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters