Exam 7: Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining the Dynamic Enterprise

Accuracy,an infrastructure-centric metric,is usually measured inversely as ____.

In the _____ phase,business continuity planning diverges from the SDLC.

Throughput,transaction speed,and accuracy are infrastructure-centric metrics.

A disadvantage of cloud computing is that it increases barriers to entry in markets that require a significant investment in technology.

Delore,a company that manufactures home appliances,has set a target of increasing its customer satisfaction levels by 15 percent.To achieve this,they aim to increase the efficiency levels of their call center executives.They know that,on average,customers who contact the call center for assistance,have to hold the line for over 60 seconds before being connected to a representative.The company strives to bring this down to 20 seconds to show their customers that they value their time.Which of the following call center metrics is the company using?

Which of the following best defines an infrastructure which allocates the information and processing power of IT systems via a network?

Tiered infrastructure is also known as ____.

The functions of an information system in a client/server infrastructure are divided among connected computers (or clients)on a(n)_____ while centralizing processing and storage for all information on a(n)____.

In the analysis phase of the business continuity plan,_____ involves considering each threat and building a worst case scenario for each of them.

The managers at Synopsis Telecom recently analyzed the efficiency and productivity levels of their call center executives.They were pleased to find that 85 percent of all customer complaints and queries were answered by executives during the initial call,without the customers having to call back.Which of the following call center metrics did the managers most likely use?

What is the last phase of the business continuity planning process?

A(n)_____ is a separate facility that does not have any computer equipment but a place where employees can move after a disaster.

Which of the following is a requirement of an SOA approach with reference to hardware?

SOA places several structural constraints on an organization.

Which of the following is a requirement of an SOA approach?

_____ is a delivery model for software which provides the ability to customize data entry forms,screens,reports,and the like,and access to software development tools to alter the way in which the software works by adding new modules (services)and/or making modifications to existing modules.

With respect to IT systems and information,the _____ was in the past known as the disaster recovery plan and contingency plan.

The last phase of business continuity planning is ____.

The marketing department of Ebony,a new hotel chain,needs to determine the number of people who visited the company's Web site over the last two months.Which of the following metrics should the department use?

A major drawback of the client/server infrastructure is that it does not have the capacity to offload application programs and information from the server.