Exam 4: Managing Conflict and the Art of Negotiation

Conflicts within the organization typically differ from conflicts with outsiders in one important way.As far as the organization is concerned,these conflicts are __________.

__________ problems are comparatively rare during project phase-out because most have been solved or bypassed earlier.

Which one of the following choices was not identified by the authors as one of the reasons why organizations enter into partnership arrangements with each other?

There are several words that are synonyms for negotiate.Which of the following is not quoted by the authors?

During the early program phases of the project lifecycle,Thamhain says that conflict intensity is the greatest with respect to __________.

A useful tool for accessing the level of commitment needed from stakeholders is the ____________.

Principled negotiation is defined by four points.Match each point with its description. A)Separate the people from the problem B)Focus on interests,not positions C)Before trying to reach agreement,invent options for mutual gain D)Insist on using objective criteria 1)Effort should be devoted to finding a wide variety of possible solutions-or elements thereof-that advance the mutual interests of the conflicting parties. 2)To minimize the likelihood that the conflict will become strictly interpersonal,the substantive problem should be carefully defined.Then everyone can work on it rather than each other. 3)Attention should be given to finding standards that can be used to determine the quality of an outcome. 4)Knowledge of the other party's interests allows a negotiator to suggest solutions that satisfy the other party's interests without agreeing with the other's position.

The authors mention three situations where the highest level of negotiating skill is required by the project manager.Which of the following is not one of them?

Toward the end of the project lifecycle,conflict intensity is the greatest with respect to __________.

The __________ approach to negotiation aims to achieve a win-win result.

During project formation,the organizational structure selected will have a major impact on the ways in which conflicts are handled.Lack of clarity about the relative power / influence / authority of the PM and the functional managers is a major component of all conflicts involving __________.

Negotiating to a(n)__________ solution is the key to conflict resolution in project management.

Describe the type of relations that generally exist between the organization carrying out the project and a subcontractor working on the project.