Question 1

Which of the following helps supervisors effectively deliver information to their subordinates?

Accepted Answer

A) Using direct language 
B) Filtering information 
C) Using jargon 
D) Eliminating non-verbal cues 
A) Using direct language 
B) Filtering information 
C) Using jargon 
D) Eliminating non-verbal cues

Question 2

What can a supervisor do to ensure effective communication?

Accepted Answer

A supervisor can prepare the m

Question 3

_____ is the process of omitting or softening unpleasant details.

Accepted Answer

A) Filtering 
B) Deskilling 
C) Telecommuting 
D) Clarifying 
A) Filtering 
B) Deskilling 
C) Telecommuting 
D) Clarifying

Question 4

_____ refers to words that are specific to a person's background or specialty.

Accepted Answer

A) Semantics 
B) Jargon 
C) Syntax 
D) Stereotype 
A) Semantics 
B) Jargon 
C) Syntax 
D) Stereotype

Question 5

Which of the following statements about the Internet and TMI is NOT true?

Accepted Answer

A) Internet use can become a time-consuming activity for some employees. 
B) Lost productivity has resulted from inappropriate Internet use at work. 
C) The Internet has the potential to give employees resources to do a better job. 
D) Most businesses do not believe Internet surfing by their employees to be problematic. 
A) Internet use can become a time-consuming activity for some employees. 
B) Lost productivity has resulted from inappropriate Internet use at work. 
C) The Internet has the potential to give employees resources to do a better job. 
D) Most businesses do not believe Internet surfing by their employees to be problematic.

Question 6

Downward communication does NOT involve supervisors:

Accepted Answer

A) receiving instructions. 
B) explaining information 
C) explaining procedures 
D) training employees. 
A) receiving instructions. 
B) explaining information 
C) explaining procedures 
D) training employees.

Question 7

In order to be considered effective communication,the transmission of information must be put in writing.

Accepted Answer

A) True 
 B)False

Question 8

In most organizations,policies,rules,information,guidelines,instructions,and goals follow which communication channel?

Accepted Answer

A) Upward 
B) Horizontal 
C) Informal 
D) Downward 
A) Upward 
B) Horizontal 
C) Informal 
D) Downward

Question 9

Which of the following statement about communication is true?

Accepted Answer

A) It is necessary to have an agreement for an effective communication. 
B) In a business scenario, communication occurs only during the leading function of management. 
C) There must be mutual understanding for the communication to be successful. 
D) Communication is a one-way process in most cases. 
A) It is necessary to have an agreement for an effective communication. 
B) In a business scenario, communication occurs only during the leading function of management. 
C) There must be mutual understanding for the communication to be successful. 
D) Communication is a one-way process in most cases.

Question 10

Benjamin is nervous about an upcoming meeting with his supervisor.To ensure that the meeting is effective,Benjamin should do all of the following EXCEPT:

Accepted Answer

A) provide information without filtering. 
B) advertise success. 
C) brainstorm potential problems and solutions. 
D) show willingness to accept unrealistic workloads. 
A) provide information without filtering. 
B) advertise success. 
C) brainstorm potential problems and solutions. 
D) show willingness to accept unrealistic workloads.

Question 11

It is never a good idea to filter information when relaying information to others.

Accepted Answer

A) True 
 B)False

Question 12

Supervisors should attempt to eliminate the grapevine in order to reduce the number of distracting rumors in the workplace.

Accepted Answer

A) True 
 B)False

Question 13

Supervisors should never listen to the grapevine.

Accepted Answer

A) True 
 B)False

Question 14

Repetition can be a useful method to improve the effectiveness of communication.

Accepted Answer

A) True 
 B)False

Question 15

Most supervisors find it easier to engage in upward communication rather than downward communication.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements regarding repetition of the message is correct?

Accepted Answer

A) Messages that are instructions should not be repeated. 
B) It is helpful to repeat a message several times using different words or methods. 
C) A message must be repeated at least 15 times intermittently. 
D) It is helpful to repeat messages using only one communication channel. 
A) Messages that are instructions should not be repeated. 
B) It is helpful to repeat a message several times using different words or methods. 
C) A message must be repeated at least 15 times intermittently. 
D) It is helpful to repeat messages using only one communication channel.

Question 17

"That's the best idea I have heard all day" is a killer phrase,meaning it is likely to kill the conversation.

Accepted Answer

A) True 
 B)False

Question 18

Asking the listener if the instructions are clear is the best feedback technique.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a good listening practice?

Accepted Answer

A) Pretending to listen to the speaker 
B) Finishing the speaker's statements 
C) Establishing eye contact with the speaker 
D) Showing indifference to the speakers feelings 
A) Pretending to listen to the speaker 
B) Finishing the speaker's statements 
C) Establishing eye contact with the speaker 
D) Showing indifference to the speakers feelings

Question 20

Obstacles that distort messages between people can be called noise.

Accepted Answer

A) True 
 B)False

Which of the following helps supervisors effectively deliver information to their subordinates?

What can a supervisor do to ensure effective communication?

_____ is the process of omitting or softening unpleasant details.

_____ refers to words that are specific to a person's background or specialty.

Which of the following statements about the Internet and TMI is NOT true?

Downward communication does NOT involve supervisors:

In order to be considered effective communication,the transmission of information must be put in writing.

In most organizations,policies,rules,information,guidelines,instructions,and goals follow which communication channel?

Which of the following statement about communication is true?

Benjamin is nervous about an upcoming meeting with his supervisor.To ensure that the meeting is effective,Benjamin should do all of the following EXCEPT:

It is never a good idea to filter information when relaying information to others.

Supervisors should attempt to eliminate the grapevine in order to reduce the number of distracting rumors in the workplace.

Supervisors should never listen to the grapevine.

Repetition can be a useful method to improve the effectiveness of communication.

Most supervisors find it easier to engage in upward communication rather than downward communication.

Which of the following statements regarding repetition of the message is correct?

"That's the best idea I have heard all day" is a killer phrase,meaning it is likely to kill the conversation.

Asking the listener if the instructions are clear is the best feedback technique.

Which of the following is a good listening practice?

Obstacles that distort messages between people can be called noise.

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters

Exam 6: Communicating in a Noisy World

Which of the following helps supervisors effectively deliver information to their subordinates?

What can a supervisor do to ensure effective communication?

_____ is the process of omitting or softening unpleasant details.

_____ refers to words that are specific to a person's background or specialty.

Which of the following statements about the Internet and TMI is NOT true?

Downward communication does NOT involve supervisors:

In order to be considered effective communication,the transmission of information must be put in writing.

In most organizations,policies,rules,information,guidelines,instructions,and goals follow which communication channel?

Which of the following statement about communication is true?

Benjamin is nervous about an upcoming meeting with his supervisor.To ensure that the meeting is effective,Benjamin should do all of the following EXCEPT:

It is never a good idea to filter information when relaying information to others.

Supervisors should attempt to eliminate the grapevine in order to reduce the number of distracting rumors in the workplace.

Supervisors should never listen to the grapevine.

Repetition can be a useful method to improve the effectiveness of communication.

Most supervisors find it easier to engage in upward communication rather than downward communication.

Which of the following statements regarding repetition of the message is correct?

"That's the best idea I have heard all day" is a killer phrase,meaning it is likely to kill the conversation.

Asking the listener if the instructions are clear is the best feedback technique.

Which of the following is a good listening practice?

Obstacles that distort messages between people can be called noise.

The Supervisory Challenge

The Management Functions

Supervisory Planning

Supervising a Diverse Workforce

Leadership and Followership

Principles of Motivating Followers

Solving Problems, Making Decisions and Managing Change

The Principles of Organizing

Empowering Employees for Success

Building Effective Teams

Performance Management

Fundamentals of Controlling

Resolving Conflicts

Positive Discipline

Filters