Exam 13: Management and Leadership Development

Whetten and Cameron identified nine frequently cited skills of effective managers, which include managing conflict, motivating and influencing others, and self-awareness.

Which of the following statements is congruent with the notion of a "transformational leader" as demonstrated by John, who is the leader of his sales team?

Given that coaching and mentoring share distal goals, the two terms should be used interchangeably by human resources professionals.

Management skills can be learned through training and on-the-job experiences.

Management education refers to the acquisition of a broad range of managerial knowledge and general conceptual abilities.

The higher the management position in the organization's hierarchy, the more critical it becomes to focus management development efforts on technical skills.

What activity do the textbook's authors suggest should be added to the acronym COP to better reflect management's role in the 21st century?

Most models of management skill development share four key themes: skill assessment, skill acquisition, skill practice, and skill application.

Peter, a union representative, and Mary, a senior manager with a local manufacturer, are looking to resolve a problem in such manner as to allow both parties to maximize their utility-they both want to get everything they want! What term best describes this conflict resolution technique?

Henry Mintzberg identified three roles associated with the formal authority and status of a management position. Which of the following is NOT one of the roles identified by Mintzberg?

A business school dean meets with a local mayor to secure a permit to allow the university to expand. Which of Henry Mintzberg's three management roles does this scenario best fit?

Identify and briefly describe the three general categories or clusters of skills that comprise the content of management development programs.

What was the most critical conclusion from Muller and Turner's research addressing the linkages between IQ, EI, and the successful management of projects?

Extensive research has been conducted in determining the effectiveness of outdoor wilderness training programs. Support for the effectiveness of this type of management development approach is overwhelmingly positive.

The Conference Board of Canada has undertaken a series of surveys to ascertain the level of satisfaction reported by Canadian organizations with their management development programs. What is suggested in the results of these surveys?

Organizations today have come to believe that the exercise of leadership is a function of all management.

The training and development initiatives introduced by the Société des Transports de Montréal (STM) used cohorts of 12 to 15 managers drawn from similar functions at STM.

Research appears to support the notion that both "emotional intelligence" and "intellectual intelligence" are relatively stable over one's lifetime; hence, efforts to improve on these variables should not be done via development or training programs.

Mary and John, two workers at ABC Inc., have a profound dislike for each other. In weekly sales meetings it is not uncommon to find Mary and John calling each other names for no apparent reason. What type of conflict best describes the situation between Mary and John?

a) Define emotional intelligence, list the five key skill sets of EI, and explain its importance to management development.??b) Why is emotional intelligence an exciting notion from a training and development perspective?