Question 1

When making estimates of training benefits, it is recommended that human resource departments use both internal and external experts.

Accepted Answer

A) True 
 B)False

Question 2

What may be concluded from theChapter-opening vignette about MW Canada's Technical Skills Certificate Program as it relates to training cost effectiveness?

Accepted Answer

A)  it was a poor financial investment with negative utility 
B)  it was a good investment given a conservative 17 percent return on investment 
C)  no conclusion may be made as the return on investment was zero 
D)  given that a return on investment calculation was not made, it is impossible to determine the program's cost-effectiveness 
A)  it was a poor financial investment with negative utility 
B)  it was a good investment given a conservative 17 percent return on investment 
C)  no conclusion may be made as the return on investment was zero 
D)  given that a return on investment calculation was not made, it is impossible to determine the program's cost-effectiveness

Question 3

A training program costs $10,000 to deliver. An evaluation of the program determines a decrease in employee turnover from 20 percent to 10 percent. This would be classified as a cost-effectiveness evaluation.

Accepted Answer

A) True 
 B)False

Question 4

Because cost-effectiveness evaluations are NOT dependent on assumptions and opinions, the results should be considered 100 percent accurate.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following would be an appropriate method of categorizing the cost of a training program according to the textbook?

Accepted Answer

A)  based on the number of participants 
B)  using two separate categories, indirect and fixed costs 
C)  based on hard costs, soft costs, and variable costs of the training program 
D)  according to the specific stage of the training process 
A)  based on the number of participants 
B)  using two separate categories, indirect and fixed costs 
C)  based on hard costs, soft costs, and variable costs of the training program 
D)  according to the specific stage of the training process

Question 6

A training program costs $10,000 to deliver and produces a "utility value" of zero. By definition, this program will break even.

Accepted Answer

A) True 
 B)False

Question 7

a) Briefly describe five things that can be done to increase the credibility of estimating the benefits of a training program.?b) Why have cost-effectiveness calculations been described as "part art and part science"?

Accepted Answer

a) A trainer can help to increase the cr

When making estimates of training benefits, it is recommended that human resource departments use both internal and external experts.

What may be concluded from theChapter-opening vignette about MW Canada's Technical Skills Certificate Program as it relates to training cost effectiveness?

A training program costs $10,000 to deliver. An evaluation of the program determines a decrease in employee turnover from 20 percent to 10 percent. This would be classified as a cost-effectiveness evaluation.

Because cost-effectiveness evaluations are NOT dependent on assumptions and opinions, the results should be considered 100 percent accurate.

Which of the following would be an appropriate method of categorizing the cost of a training program according to the textbook?

A training program costs $10,000 to deliver and produces a "utility value" of zero. By definition, this program will break even.

a) Briefly describe five things that can be done to increase the credibility of estimating the benefits of a training program.?b) Why have cost-effectiveness calculations been described as "part art and part science"?

The Training and Development Process

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

Training Programs

Management and Leadership Development

The Evolution and Future of Training and Development

Filters

Exam 11: Training Costs and Benefits

When making estimates of training benefits, it is recommended that human resource departments use both internal and external experts.

What may be concluded from theChapter-opening vignette about MW Canada's Technical Skills Certificate Program as it relates to training cost effectiveness?

A training program costs $10,000 to deliver. An evaluation of the program determines a decrease in employee turnover from 20 percent to 10 percent. This would be classified as a cost-effectiveness evaluation.

Because cost-effectiveness evaluations are NOT dependent on assumptions and opinions, the results should be considered 100 percent accurate.

Which of the following would be an appropriate method of categorizing the cost of a training program according to the textbook?

A training program costs $10,000 to deliver and produces a "utility value" of zero. By definition, this program will break even.

a) Briefly describe five things that can be done to increase the credibility of estimating the benefits of a training program.?b) Why have cost-effectiveness calculations been described as "part art and part science"?

The Training and Development Process

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

Training Programs

Management and Leadership Development

The Evolution and Future of Training and Development

Filters