Question 1

If an organization wants employees to be more likely to participate in training, what should it focus on?

Accepted Answer

A)  the time involved in attending the training 
B)  alignment between the training and the strategic direction of the organization 
C)  the benefits that employees receive for attending training 
D)  the potential for improvement in job performance 
A)  the time involved in attending the training 
B)  alignment between the training and the strategic direction of the organization 
C)  the benefits that employees receive for attending training 
D)  the potential for improvement in job performance

Question 2

One of the reasons for the underinvestment in training and development by Canadian companies is the perception that training, learning, and development expenditures represent a cost rather than an investment.

Accepted Answer

A) True 
 B)False

Question 3

Several studies cited in the textbook appear to link training efforts by organizations and several important organizational outcomes. Which statement is congruent with conclusions in these studies?

Accepted Answer

A)  training often leads to higher turnover and gross margins 
B)  training has a positive impact on overall customer satisfaction and profit levels 
C)  training is not linked to increases in productivity 
D)  training has a positive effect on an organization's competitiveness but no impact on performance 
A)  training often leads to higher turnover and gross margins 
B)  training has a positive impact on overall customer satisfaction and profit levels 
C)  training is not linked to increases in productivity 
D)  training has a positive effect on an organization's competitiveness but no impact on performance

Question 4

Quebec is the only province in Canada to have mandatory training laws for companies with net profits greater than $1 million.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is congruent with the notion of SMART goals?

Accepted Answer

A)  SMART goals should have clear performance or behaviour criteria 
B)  SMART goals must address extrinsic motivators 
C)  SMART goals should be easily attained 
D)  SMART goals should not be time bound 
A)  SMART goals should have clear performance or behaviour criteria 
B)  SMART goals must address extrinsic motivators 
C)  SMART goals should be easily attained 
D)  SMART goals should not be time bound

Question 6

Development is described as a planned effort to develop employees' knowledge, skills, and abilities to help employees perform better at their current jobs.

Accepted Answer

A) True 
 B)False

Question 7

SMART goals are goals that are specific, measurable, attainable, realistic, and have a time frame.

Accepted Answer

A) True 
 B)False

Question 8

Identify and briefly describe three organizational benefits of training and development, providing an example for each.

Accepted Answer

(1) Organizational strategy. Training ca

Question 9

You are a training specialist working for the Edmonton Police Service. Your boss asks you to develop evaluation criteria for the "mental health training program." Using the Edmonton Police Service vignette in the textbook, what would you likely use as criteria for evaluating the program?

Accepted Answer

The vignette specifically mentions sever

Question 10

When applying the ISD model of training and development, the process often begins with the identification of a concern.

Accepted Answer

A) True 
 B)False

Question 11

Studies consistently conclude that the majority of organizations do not use the ISD model, opting for the more traditional ADDIE training and development model.

Accepted Answer

A) True 
 B)False

Question 12

Company ABC decides to provide selected employees with cultural sensitivity training as it contemplates opening an office in Shanghai, China. This is a clear example of strategic training.

Accepted Answer

A) True 
 B)False

Question 13

According to data provided in the textbook, which province in Canada has a law that requires employers to invest in training and development?

Accepted Answer

A)  Alberta 
B)  Quebec 
C)  Ontario 
D)  Manitoba 
A)  Alberta 
B)  Quebec 
C)  Ontario 
D)  Manitoba

Question 14

Identify and briefly describe the three steps in the instructional systems design (ISD) model. Why is it important that organizations apply these three steps when contemplating launching training programs?

Accepted Answer

The instructional systems design model c

Question 15

What is the term for the process of establishing performance expectations, designing interventions and programs to improve performance, and monitoring the success of interventions and programs?

Accepted Answer

A)  performance review 
B)  performance management 
C)  performance evaluation 
D)  performance system 
A)  performance review 
B)  performance management 
C)  performance evaluation 
D)  performance system

Question 16

Which Canadian agency's report concluded that continuous learning and the transfer of knowledge are key factors in fostering creativity and promoting organizational excellence?

Accepted Answer

A)  Toronto Transit Commission 
B)  Conference Board of Canada 
C)  Alberta Government 
D)  Royal Canadian Mounted Police 
A)  Toronto Transit Commission 
B)  Conference Board of Canada 
C)  Alberta Government 
D)  Royal Canadian Mounted Police

Question 17

What is work-integrated learning and what is its purpose? What can government and organizations do to provide work-integrated learning programs?

Accepted Answer

Work-integrated learning is a form of le

Question 18

Which of the following would be considered part of a human resources system?

Accepted Answer

A)  organizational goals 
B)  corporate leadership 
C)  laws 
D)  performance appraisals 
A)  organizational goals 
B)  corporate leadership 
C)  laws 
D)  performance appraisals

Question 19

The main goal of the Edmonton Police Service's mental health program was to improve interactions between police officers and mentally ill individuals. This is clearly an example of a training initiative, NOT a development program.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements regarding the "1 percent training law" is correct?

Accepted Answer

A)  regardless of size, all companies in Quebec have to contribute to the 1 percent fund 
B)  information about the participation of employees in training must be documented, and detailed information must be kept on file 
C)  the law applies only to companies with annual revenues of $1 million or more 
D)  the law applies only to organizations registered to do business across Canada 
A)  regardless of size, all companies in Quebec have to contribute to the 1 percent fund 
B)  information about the participation of employees in training must be documented, and detailed information must be kept on file 
C)  the law applies only to companies with annual revenues of $1 million or more 
D)  the law applies only to organizations registered to do business across Canada

If an organization wants employees to be more likely to participate in training, what should it focus on?

One of the reasons for the underinvestment in training and development by Canadian companies is the perception that training, learning, and development expenditures represent a cost rather than an investment.

Several studies cited in the textbook appear to link training efforts by organizations and several important organizational outcomes. Which statement is congruent with conclusions in these studies?

Quebec is the only province in Canada to have mandatory training laws for companies with net profits greater than $1 million.

Which of the following statements is congruent with the notion of SMART goals?

Development is described as a planned effort to develop employees' knowledge, skills, and abilities to help employees perform better at their current jobs.

SMART goals are goals that are specific, measurable, attainable, realistic, and have a time frame.

Identify and briefly describe three organizational benefits of training and development, providing an example for each.

You are a training specialist working for the Edmonton Police Service. Your boss asks you to develop evaluation criteria for the "mental health training program." Using the Edmonton Police Service vignette in the textbook, what would you likely use as criteria for evaluating the program?

When applying the ISD model of training and development, the process often begins with the identification of a concern.

Studies consistently conclude that the majority of organizations do not use the ISD model, opting for the more traditional ADDIE training and development model.

Company ABC decides to provide selected employees with cultural sensitivity training as it contemplates opening an office in Shanghai, China. This is a clear example of strategic training.

According to data provided in the textbook, which province in Canada has a law that requires employers to invest in training and development?

Identify and briefly describe the three steps in the instructional systems design (ISD) model. Why is it important that organizations apply these three steps when contemplating launching training programs?

What is the term for the process of establishing performance expectations, designing interventions and programs to improve performance, and monitoring the success of interventions and programs?

Which Canadian agency's report concluded that continuous learning and the transfer of knowledge are key factors in fostering creativity and promoting organizational excellence?

What is work-integrated learning and what is its purpose? What can government and organizations do to provide work-integrated learning programs?

Which of the following would be considered part of a human resources system?

The main goal of the Edmonton Police Service's mental health program was to improve interactions between police officers and mentally ill individuals. This is clearly an example of a training initiative, NOT a development program.

Which of the following statements regarding the "1 percent training law" is correct?

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

Training Costs and Benefits

Training Programs

Management and Leadership Development

The Evolution and Future of Training and Development

Filters

Exam 1: The Training and Development Process

If an organization wants employees to be more likely to participate in training, what should it focus on?

One of the reasons for the underinvestment in training and development by Canadian companies is the perception that training, learning, and development expenditures represent a cost rather than an investment.

Several studies cited in the textbook appear to link training efforts by organizations and several important organizational outcomes. Which statement is congruent with conclusions in these studies?

Quebec is the only province in Canada to have mandatory training laws for companies with net profits greater than $1 million.

Which of the following statements is congruent with the notion of SMART goals?

Development is described as a planned effort to develop employees' knowledge, skills, and abilities to help employees perform better at their current jobs.

SMART goals are goals that are specific, measurable, attainable, realistic, and have a time frame.

Identify and briefly describe three organizational benefits of training and development, providing an example for each.

You are a training specialist working for the Edmonton Police Service. Your boss asks you to develop evaluation criteria for the "mental health training program." Using the Edmonton Police Service vignette in the textbook, what would you likely use as criteria for evaluating the program?

When applying the ISD model of training and development, the process often begins with the identification of a concern.

Studies consistently conclude that the majority of organizations do not use the ISD model, opting for the more traditional ADDIE training and development model.

Company ABC decides to provide selected employees with cultural sensitivity training as it contemplates opening an office in Shanghai, China. This is a clear example of strategic training.

According to data provided in the textbook, which province in Canada has a law that requires employers to invest in training and development?

Identify and briefly describe the three steps in the instructional systems design (ISD) model. Why is it important that organizations apply these three steps when contemplating launching training programs?

What is the term for the process of establishing performance expectations, designing interventions and programs to improve performance, and monitoring the success of interventions and programs?

Which Canadian agency's report concluded that continuous learning and the transfer of knowledge are key factors in fostering creativity and promoting organizational excellence?

What is work-integrated learning and what is its purpose? What can government and organizations do to provide work-integrated learning programs?

Which of the following would be considered part of a human resources system?

The main goal of the Edmonton Police Service's mental health program was to improve interactions between police officers and mentally ill individuals. This is clearly an example of a training initiative, NOT a development program.

Which of the following statements regarding the "1 percent training law" is correct?

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

Training Costs and Benefits

Training Programs

Management and Leadership Development

The Evolution and Future of Training and Development

Filters