Question 1

Which of the following is the lowest level of management?

Accepted Answer

A) top managers 
B) team leaders 
C) middle managers 
D) first-line managers 
E) subordinates 
A) top managers 
B) team leaders 
C) middle managers 
D) first-line managers 
E) subordinates

Question 2

An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be ________.

Accepted Answer

A) concerned with inputs 
B) concerned with outputs 
C) efficient and effective 
D) increasing efficiency 
E) increasing effectiveness 
A) concerned with inputs 
B) concerned with outputs 
C) efficient and effective 
D) increasing efficiency 
E) increasing effectiveness

Question 3

The primary reason to study management is to be well prepared for career advancement.

Accepted Answer

A) True 
 B)False

Question 4

The four contemporary functions of management are: planning, organising, leading and controlling.

Accepted Answer

A) True 
 B)False

Question 5

Supervisors and forepersons may both be considered first-line managers.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is NOT a characteristic of contemporary organisations?

Accepted Answer

A) employee participation in decision making 
B) team orientation 
C) workforce diversity 
D) flexible work arrangements 
E) clearly identifiable work units 
A) employee participation in decision making 
B) team orientation 
C) workforce diversity 
D) flexible work arrangements 
E) clearly identifiable work units

Question 7

The Busy Day
Don Askey, plant manager at All Packaging Ltd, sighed as he sipped his first cup of coffee at 5 am and read his agenda for the day.He is giving two company tours in the morning; the first to a newspaper journalist who is writing a story on the new plant expansion and has several questions, and the second to a group of All Packaging Ltd managers from the head office.He then has a meeting with unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he always hates).Next, he is spending a couple of hours reviewing the trade journals he receives from his packaging and logistics association and writing up a brief synopsis for his presentation next week to the Division President.Finally, in late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible.Whew! Just another day in the glamorous life of a manager.
-Refer to The Busy Day (Scenario).Together, all of these behaviours performed by Don during his busy day correspond to the management roles discovered in the late 1960s by which of the following management scientists?

Accepted Answer

A) Skinner 
B) Maslow 
C) Fayol 
D) Herzberg 
E) Mintzberg 
A) Skinner 
B) Maslow 
C) Fayol 
D) Herzberg 
E) Mintzberg

Question 8

Managerial Basic Training
Imagine that your marketing company has just merged with a manufacturing organisation.You have been asked to help provide some 'basic' managerial training to the engineers in the research and development unit of the new sister company.Your boss has asked to see an overview of materials that you will be providing the engineers, to make sure you are covering the necessary materials.
-Refer to Managerial Basic Training (Scenario).Now that both companies are merged and are a systematic arrangement of people set to accomplish a specific purpose, they could be described as a(n)________.

Accepted Answer

A) business unit 
B) multinational company 
C) cross-functional work group 
D) organisation 
E) holding company 
A) business unit 
B) multinational company 
C) cross-functional work group 
D) organisation 
E) holding company

Question 9

The Busy Day
Don Askey, plant manager at All Packaging Ltd, sighed as he sipped his first cup of coffee at 5 am and read his agenda for the day.He is giving two company tours in the morning; the first to a newspaper journalist who is writing a story on the new plant expansion and has several questions, and the second to a group of All Packaging Ltd managers from the head office.He then has a meeting with unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he always hates).Next, he is spending a couple of hours reviewing the trade journals he receives from his packaging and logistics association and writing up a brief synopsis for his presentation next week to the Division President.Finally, in late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible.Whew! Just another day in the glamorous life of a manager.
-Refer to The Busy Day (Scenario).What role was Don performing when he gave the plant tour to the newspaper journalist?

Accepted Answer

A) figurehead 
B) resource allocator 
C) disseminator 
D) spokesperson 
E) monitor 
A) figurehead 
B) resource allocator 
C) disseminator 
D) spokesperson 
E) monitor

Question 10

According to Mintzberg's management roles, the ________ role involves receiving, collecting and disseminating information.

Accepted Answer

A) technical 
B) interpersonal 
C) intrapersonal 
D) decisional 
E) informational 
A) technical 
B) interpersonal 
C) intrapersonal 
D) decisional 
E) informational

Question 11

In a short essay, discuss how the manager's job has been changing over time.

Accepted Answer

Because organisations are changing, doin

Question 12

The roles of figurehead, leader and liaison are all interpersonal roles.

Accepted Answer

A) True 
 B)False

Question 13

The Perfect Manager
Elaine Truegood has proven herself to be an able manager.Her section has a high project completion rate with the highest quality product and the lowest defects in her division.In addition, she does it with fewer full-time people than other managers.Some say that the secret of her success is in her ability to delegate responsibility and her understanding of the basic 'management functions'.
-Refer to The Perfect Manager (Scenario).Elaine's ability to get activities completed efficiently and effectively with and through other people is known as ________.

Accepted Answer

A) delegation 
B) supervision 
C) management 
D) top-down communication 
E) coercion 
A) delegation 
B) supervision 
C) management 
D) top-down communication 
E) coercion

Question 14

Which of the following phrases is best associated with managerial conceptual skills?

Accepted Answer

A) decision-making 
B) communicating with customers 
C) technical skills 
D) product knowledge 
E) motivating subordinates 
A) decision-making 
B) communicating with customers 
C) technical skills 
D) product knowledge 
E) motivating subordinates

Question 15

Managerial Basic Training
Imagine that your marketing company has just merged with a manufacturing organisation.You have been asked to help provide some 'basic' managerial training to the engineers in the research and development unit of the new sister company.Your boss has asked to see an overview of materials that you will be providing the engineers, to make sure you are covering the necessary materials.
-Refer to Managerial Basic Training (Scenario).Another fact about managing that engineers need to learn is that supervisors may frequently be referred to as ________.

Accepted Answer

A) middle managers 
B) unit chiefs 
C) top managers 
D) project leaders 
E) first-line managers 
A) middle managers 
B) unit chiefs 
C) top managers 
D) project leaders 
E) first-line managers

Question 16

Efficiency refers to ________.

Accepted Answer

A) lowering cost to save money and lowering outputs 
B) the exponential nature of cost and outputs 
C) increasing outputs regardless of cost 
D) the additive relationship between cost and benefits 
E) the relationship between inputs and outputs 
A) lowering cost to save money and lowering outputs 
B) the exponential nature of cost and outputs 
C) increasing outputs regardless of cost 
D) the additive relationship between cost and benefits 
E) the relationship between inputs and outputs

Question 17

In a short essay, discuss the importance of innovation to the manager's job.Give an example of a non-technological innovation and the role manager's play in innovation.

Accepted Answer

It is said that nothing is more risky th

Question 18

In small firms, the management role of ________ is of low importance.

Accepted Answer

A) entrepreneur 
B) spokesperson 
C) figurehead 
D) disseminator 
A) entrepreneur 
B) spokesperson 
C) figurehead 
D) disseminator

Question 19

Which of the following is NOT true about how small-business managers spend their time?

Accepted Answer

A) looking for business opportunities 
B) meeting customers 
C) operating as a specialist 
D) directly observing their business system 
E) stimulating change 
A) looking for business opportunities 
B) meeting customers 
C) operating as a specialist 
D) directly observing their business system 
E) stimulating change

Question 20

Mintzberg's resource allocation role is part of Fayol's planning function.

Accepted Answer

A) True 
 B)False

Which of the following is the lowest level of management?

An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be ________.

The primary reason to study management is to be well prepared for career advancement.

The four contemporary functions of management are: planning, organising, leading and controlling.

Supervisors and forepersons may both be considered first-line managers.

Which of the following is NOT a characteristic of contemporary organisations?

According to Mintzberg's management roles, the ________ role involves receiving, collecting and disseminating information.

In a short essay, discuss how the manager's job has been changing over time.

The roles of figurehead, leader and liaison are all interpersonal roles.

Which of the following phrases is best associated with managerial conceptual skills?

Efficiency refers to ________.

In a short essay, discuss the importance of innovation to the manager's job.Give an example of a non-technological innovation and the role manager's play in innovation.

In small firms, the management role of ________ is of low importance.

Which of the following is NOT true about how small-business managers spend their time?

Mintzberg's resource allocation role is part of Fayol's planning function.

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 1: Managers in the Workplace

Which of the following is the lowest level of management?

An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be ________.

The primary reason to study management is to be well prepared for career advancement.

The four contemporary functions of management are: planning, organising, leading and controlling.

Supervisors and forepersons may both be considered first-line managers.

Which of the following is NOT a characteristic of contemporary organisations?

According to Mintzberg's management roles, the ________ role involves receiving, collecting and disseminating information.

In a short essay, discuss how the manager's job has been changing over time.

The roles of figurehead, leader and liaison are all interpersonal roles.

Which of the following phrases is best associated with managerial conceptual skills?

Efficiency refers to ________.

In a short essay, discuss the importance of innovation to the manager's job.Give an example of a non-technological innovation and the role manager's play in innovation.

In small firms, the management role of ________ is of low importance.

Which of the following is NOT true about how small-business managers spend their time?

Mintzberg's resource allocation role is part of Fayol's planning function.

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters