Question 1

Services are more tangible,more customized,and more storable than most products.

Accepted Answer

A) True 
 B)False

Question 2

Performance refers to which of the following?

Accepted Answer

A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The consistency of product quality from unit to unit 
C)  How well the product does what it is supposed to do 
D)  The process by which a company analyzes a competitor's products to identify desirable improvement 
E)  Providing value by making products available when customers want them 
A)  The principle that quality belongs to each person who creates it while performing a job 
B)  The consistency of product quality from unit to unit 
C)  How well the product does what it is supposed to do 
D)  The process by which a company analyzes a competitor's products to identify desirable improvement 
E)  Providing value by making products available when customers want them

Question 3

Equipment and people are grouped according to function in which type of production layout?

Accepted Answer

A)  Fixed position 
B)  Same-steps 
C)  Custom-products 
D)  Supply-chain 
E)  Service 
A)  Fixed position 
B)  Same-steps 
C)  Custom-products 
D)  Supply-chain 
E)  Service

Question 4

Describe how a Gantt chart and a PERT chart are similar,and how they are different.

Accepted Answer

Both are scheduling tools used in projec

Question 5

The sameness of product quality from unit to unit is referred to by which term?

Accepted Answer

A)  Utility 
B)  Reliability 
C)  Performance 
D)  Consistency 
E)  Quality control 
A)  Utility 
B)  Reliability 
C)  Performance 
D)  Consistency 
E)  Quality control

Question 6

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

Accepted Answer

A)  Quality control system 
B)  Process control system 
C)  Just-in-time production 
D)  Standardized production 
E)  Custom-products production 
A)  Quality control system 
B)  Process control system 
C)  Just-in-time production 
D)  Standardized production 
E)  Custom-products production

Question 7

In operations control,production managers monitor production performance by which method?

Accepted Answer

A)  Comparing results with detailed plans and schedules 
B)  Checking on each worker on the production floor 
C)  Observing activities from a platform above the workers 
D)  Constantly talking with employees involved 
E)  Performing spot checks of worker performance 
A)  Comparing results with detailed plans and schedules 
B)  Checking on each worker on the production floor 
C)  Observing activities from a platform above the workers 
D)  Constantly talking with employees involved 
E)  Performing spot checks of worker performance

Question 8

In a total quality management environment,what are some steps that companies use to emphasize the importance of quality?

Accepted Answer

To ensure high-quality goods and service

Question 9

Because supply chain strategy is based on the collective effort of a number of firms,no one firm in the chain gains a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 10

When a company produces products when consumers want them,it creates which type of utility?

Accepted Answer

A)  Ownership 
B)  Time 
C)  Form 
D)  Place 
E)  Value 
A)  Ownership 
B)  Time 
C)  Form 
D)  Place 
E)  Value

Question 11

Which material management process stores incoming materials for production and finished goods for distribution?

Accepted Answer

A)  Warehousing 
B)  Lean production 
C)  Transportation 
D)  Purchasing 
E)  Supply chain 
A)  Warehousing 
B)  Lean production 
C)  Transportation 
D)  Purchasing 
E)  Supply chain

Question 12

Which of the following BEST describes supply chain management?

Accepted Answer

A)  The principle of improving the supply chain by focusing on the slowest step in the chain 
B)  A limitation on the number of suppliers allowed to supply a particular company 
C)  Complete movement of raw materials throughout a manufacturing or service facility 
D)  A cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers 
E)  The principle of looking at the supply chain as a whole in order to improve the overall flow through the system 
A)  The principle of improving the supply chain by focusing on the slowest step in the chain 
B)  A limitation on the number of suppliers allowed to supply a particular company 
C)  Complete movement of raw materials throughout a manufacturing or service facility 
D)  A cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers 
E)  The principle of looking at the supply chain as a whole in order to improve the overall flow through the system

Question 13

Operations control includes materials management and quality control.

Accepted Answer

A) True 
 B)False

Question 14

What type of strategy is a firm using when promoting quick,consistent and on time delivery,for every order?

Accepted Answer

A)  Quality 
B)  Low cost 
C)  Flexibility 
D)  Dependability 
E)  Accessibility 
A)  Quality 
B)  Low cost 
C)  Flexibility 
D)  Dependability 
E)  Accessibility

Question 15

Which of the following is the amount of a product that a company can produce under normal working conditions?

Accepted Answer

A)  Capacity 
B)  Output 
C)  Efficiency 
D)  Burden 
E)  Performance 
A)  Capacity 
B)  Output 
C)  Efficiency 
D)  Burden 
E)  Performance

Question 16

When a company makes products available conveniently for consumers,based on where they are,which type of utility is created?

Accepted Answer

A)  Time 
B)  Form 
C)  Place 
D)  Possession 
E)  Leisure 
A)  Time 
B)  Form 
C)  Place 
D)  Possession 
E)  Leisure

Question 17

Staff schedules identify which products will be produced and when.

Accepted Answer

A) True 
 B)False

Question 18

What goods-producing operations method is designed around specific customer specifications?

Accepted Answer

A)  High-contact systems 
B)  Make-to-order 
C)  Layout planning 
D)  Low-contact systems 
E)  Make-to-stock 
A)  High-contact systems 
B)  Make-to-order 
C)  Layout planning 
D)  Low-contact systems 
E)  Make-to-stock

Question 19

What can be used to identify the sequence of activities,movements of materials and work performed?

Accepted Answer

A)  Operations schedules 
B)  Process flowcharts 
C)  Gantt charts 
D)  PERT charts 
E)  Project schedules 
A)  Operations schedules 
B)  Process flowcharts 
C)  Gantt charts 
D)  PERT charts 
E)  Project schedules

Question 20

Which of the following refers to a set of methods and technologies used to produce a good or service?

Accepted Answer

A)  Quality ownership 
B)  Production 
C)  Utility 
D)  Value added analysis 
E)  Operations process 
A)  Quality ownership 
B)  Production 
C)  Utility 
D)  Value added analysis 
E)  Operations process

Services are more tangible,more customized,and more storable than most products.

Performance refers to which of the following?

Equipment and people are grouped according to function in which type of production layout?

Describe how a Gantt chart and a PERT chart are similar,and how they are different.

The sameness of product quality from unit to unit is referred to by which term?

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

In operations control,production managers monitor production performance by which method?

In a total quality management environment,what are some steps that companies use to emphasize the importance of quality?

Because supply chain strategy is based on the collective effort of a number of firms,no one firm in the chain gains a competitive advantage.

When a company produces products when consumers want them,it creates which type of utility?

Which material management process stores incoming materials for production and finished goods for distribution?

Which of the following BEST describes supply chain management?

Operations control includes materials management and quality control.

What type of strategy is a firm using when promoting quick,consistent and on time delivery,for every order?

Which of the following is the amount of a product that a company can produce under normal working conditions?

When a company makes products available conveniently for consumers,based on where they are,which type of utility is created?

Staff schedules identify which products will be produced and when.

What goods-producing operations method is designed around specific customer specifications?

What can be used to identify the sequence of activities,movements of materials and work performed?

Which of the following refers to a set of methods and technologies used to produce a good or service?

The US Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology Itfor Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality

Services are more tangible,more customized,and more storable than most products.

Performance refers to which of the following?

Equipment and people are grouped according to function in which type of production layout?

Describe how a Gantt chart and a PERT chart are similar,and how they are different.

The sameness of product quality from unit to unit is referred to by which term?

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

In operations control,production managers monitor production performance by which method?

In a total quality management environment,what are some steps that companies use to emphasize the importance of quality?

Because supply chain strategy is based on the collective effort of a number of firms,no one firm in the chain gains a competitive advantage.

When a company produces products when consumers want them,it creates which type of utility?

Which material management process stores incoming materials for production and finished goods for distribution?

Which of the following BEST describes supply chain management?

Operations control includes materials management and quality control.

What type of strategy is a firm using when promoting quick,consistent and on time delivery,for every order?

Which of the following is the amount of a product that a company can produce under normal working conditions?

When a company makes products available conveniently for consumers,based on where they are,which type of utility is created?

Staff schedules identify which products will be produced and when.

What goods-producing operations method is designed around specific customer specifications?

What can be used to identify the sequence of activities,movements of materials and work performed?

Which of the following refers to a set of methods and technologies used to produce a good or service?

The US Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology Itfor Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters