Question 1

Which department's portfolio includes Service Canada?

Accepted Answer

A) Public Works and Government Services Canada 
B) Department of Finance 
C) Employment and Social Development Canada 
D) It is its own Department. 
A) Public Works and Government Services Canada 
B) Department of Finance 
C) Employment and Social Development Canada 
D) It is its own Department. C

Question 2

Total Quality Management was popularized in the 1980s and 1990s and its focus was on the service sectors.

Accepted Answer

A) True 
 B)False  False

Question 3

According to Herzberg, factors that lead to dissatisfaction are known as hygiene factors.

Accepted Answer

A) True 
 B)False  True

Question 4

Re-freezing an organization refers to identifying current dysfunctional behaviour and helping that organization to unlearn that behaviour.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a Theory X assumption?

Accepted Answer

A) Employees dislike work and will make every attempt to avoid it. 
B) Employees see work as being as natural as rest. 
C) Employees can learn to take on and seek responsibility. 
D) The capacity to solve organizational problem is widely dispersed. 
A) Employees dislike work and will make every attempt to avoid it. 
B) Employees see work as being as natural as rest. 
C) Employees can learn to take on and seek responsibility. 
D) The capacity to solve organizational problem is widely dispersed.

Question 6

Which of the following includes the three-phase approach of unfreezing, moving, and re-freezing?

Accepted Answer

A) Total Quality Management 
B) Service Quality 
C) Open Systems Approach 
D) Organizational Development 
A) Total Quality Management 
B) Service Quality 
C) Open Systems Approach 
D) Organizational Development

Question 7

Which of the following theories suggests that "there is no one best way to organize, but any way of organizing is not equally effective"?

Accepted Answer

A) Participative Approach 
B) Open Systems Theory 
C) Contingency Theory 
D) Douglas's Theory Y 
A) Participative Approach 
B) Open Systems Theory 
C) Contingency Theory 
D) Douglas's Theory Y

Question 8

Which type of power is also referred to as positional power?

Accepted Answer

A) expert power 
B) legitimate power 
C) coercive power 
D) referent power 
A) expert power 
B) legitimate power 
C) coercive power 
D) referent power

Question 9

Why was open systems theory an important development in the theory of organizations?

Accepted Answer

A) It recognized the impact of the external environment on the organization. 
B) It recognized that there was more than "one best way" to organize the environment. 
C) It focused on formal relationships and how they structured patterns of work. 
D) It demonstrated that organizations should be perceived as static, stable structures. 
A) It recognized the impact of the external environment on the organization. 
B) It recognized that there was more than "one best way" to organize the environment. 
C) It focused on formal relationships and how they structured patterns of work. 
D) It demonstrated that organizations should be perceived as static, stable structures.

Question 10

What new discoveries about the nature of production in the workforce were realised as a result of the Hawthorne experiments?

Accepted Answer

A) It is possible to identify one best way. 
B) Workers must be induced to work harder by offering them economic incentives. 
C) Modifications in the level of an employee's psychological satisfaction and new social interactions can lead to increased production. 
D) All employees will try to minimize their workload. 
A) It is possible to identify one best way. 
B) Workers must be induced to work harder by offering them economic incentives. 
C) Modifications in the level of an employee's psychological satisfaction and new social interactions can lead to increased production. 
D) All employees will try to minimize their workload.

Question 11

Contingency Theory is a form of modern structural theory.

Accepted Answer

A) True 
 B)False

Question 12

Horizontal job loading me loading a person with more work.

Accepted Answer

A) True 
 B)False

Question 13

Organizational humanists focused on what actually happened in factories instead of what should happen.

Accepted Answer

A) True 
 B)False

Question 14

Which type of power is present in individuals who are able to influence the behaviour of others because those followers admire and respect the power wielder?

Accepted Answer

A) expert power 
B) Referent power 
C) legitimate power 
D) reward power 
A) expert power 
B) Referent power 
C) legitimate power 
D) reward power

Question 15

According to Maslow, which category of needs do food, shelter, and clothing fall under??

Accepted Answer

A) physiological 
B) safety 
C) belongingness 
D) esteem 
A) physiological 
B) safety 
C) belongingness 
D) esteem

Question 16

According to the open systems approach, technology is an output.

Accepted Answer

A) True 
 B)False

Question 17

Who is considered an early proponent of Participatory Management?

Accepted Answer

A) Abraham Maslow 
B) Peter Drucker 
C) Chris Argyris 
D) W.Edwards Deming 
A) Abraham Maslow 
B) Peter Drucker 
C) Chris Argyris 
D) W.Edwards Deming

Question 18

Which of the following is also a synonym for the sympathetic observer?

Accepted Answer

A) scientific management 
B) Hawthorne experiments 
C) circular response 
D) integration model 
A) scientific management 
B) Hawthorne experiments 
C) circular response 
D) integration model

Question 19

Which of the following is a hygiene factor?

Accepted Answer

A) achievement 
B) growth 
C) salary 
D) advancement 
A) achievement 
B) growth 
C) salary 
D) advancement

Question 20

Total Quality Management is a form of Participatory Management.

Accepted Answer

A) True 
 B)False

Which department's portfolio includes Service Canada?

Total Quality Management was popularized in the 1980s and 1990s and its focus was on the service sectors.

According to Herzberg, factors that lead to dissatisfaction are known as hygiene factors.

Re-freezing an organization refers to identifying current dysfunctional behaviour and helping that organization to unlearn that behaviour.

Which of the following is a Theory X assumption?

Which of the following includes the three-phase approach of unfreezing, moving, and re-freezing?

Which of the following theories suggests that "there is no one best way to organize, but any way of organizing is not equally effective"?

Which type of power is also referred to as positional power?

Why was open systems theory an important development in the theory of organizations?

What new discoveries about the nature of production in the workforce were realised as a result of the Hawthorne experiments?

Contingency Theory is a form of modern structural theory.

Horizontal job loading me loading a person with more work.

Organizational humanists focused on what actually happened in factories instead of what should happen.

Which type of power is present in individuals who are able to influence the behaviour of others because those followers admire and respect the power wielder?

According to Maslow, which category of needs do food, shelter, and clothing fall under??

According to the open systems approach, technology is an output.

Who is considered an early proponent of Participatory Management?

Which of the following is also a synonym for the sympathetic observer?

Which of the following is a hygiene factor?

Total Quality Management is a form of Participatory Management.

What Is Public Administration

Values and Ethics in Public Administration

Public Administration and Organization Theory: The Structural Foundation

Public Administration and Organization Theory: The New Public Management, Governance, and Beyond

Government Departments and Central Agencies

Crown Agencies

Alternative Service Delivery ASD

The Executive and the Bureaucracy

Interdepartmental and Intradepartmental Relations

The Legislature and the Bureaucracy

The Judiciary and the Bureaucracy

Intergovernmental Administrative Relations

Non-Governmental Actors and the Bureaucracy

The Management of Human Resources

Representative Bureaucracy and Employment Equity

The Budgetary Process

Filters

Exam 4: Public Administration and Organization Theory: The Humanistic Response and Beyond

Which department's portfolio includes Service Canada?

Total Quality Management was popularized in the 1980s and 1990s and its focus was on the service sectors.

According to Herzberg, factors that lead to dissatisfaction are known as hygiene factors.

Re-freezing an organization refers to identifying current dysfunctional behaviour and helping that organization to unlearn that behaviour.

Which of the following is a Theory X assumption?

Which of the following includes the three-phase approach of unfreezing, moving, and re-freezing?

Which of the following theories suggests that "there is no one best way to organize, but any way of organizing is not equally effective"?

Which type of power is also referred to as positional power?

Why was open systems theory an important development in the theory of organizations?

What new discoveries about the nature of production in the workforce were realised as a result of the Hawthorne experiments?

Contingency Theory is a form of modern structural theory.

Horizontal job loading me loading a person with more work.

Organizational humanists focused on what actually happened in factories instead of what should happen.

Which type of power is present in individuals who are able to influence the behaviour of others because those followers admire and respect the power wielder?

According to Maslow, which category of needs do food, shelter, and clothing fall under??

According to the open systems approach, technology is an output.

Who is considered an early proponent of Participatory Management?

Which of the following is also a synonym for the sympathetic observer?

Which of the following is a hygiene factor?

Total Quality Management is a form of Participatory Management.

What Is Public Administration

Values and Ethics in Public Administration

Public Administration and Organization Theory: The Structural Foundation

Public Administration and Organization Theory: The New Public Management, Governance, and Beyond

Government Departments and Central Agencies

Crown Agencies

Alternative Service Delivery ASD

The Executive and the Bureaucracy

Interdepartmental and Intradepartmental Relations

The Legislature and the Bureaucracy

The Judiciary and the Bureaucracy

Intergovernmental Administrative Relations

Non-Governmental Actors and the Bureaucracy

The Management of Human Resources

Representative Bureaucracy and Employment Equity

The Budgetary Process

Filters