Question 1

Corrine, a student nurse, often hears that nurses are gatekeepers and wonders what that term means.As a nurse leader, you explain that this is a reference to the:

Accepted Answer

A) assessment and admission of patients into care. 
B) orientation of patients to services once they are admitted. 
C) function of controlling which patients see the physician and which do not. 
D) coordination of care, services, advocacy, and access for patients within the healthcare system. 
A) assessment and admission of patients into care. 
B) orientation of patients to services once they are admitted. 
C) function of controlling which patients see the physician and which do not. 
D) coordination of care, services, advocacy, and access for patients within the healthcare system.

Question 2

Based on data from the patient satisfaction survey, the nurse manager decides that a change should be made in communication with family members.What would be important for a nurse manager to consider when instituting a change to improve customer service?

Accepted Answer

A) Assess the perceptions of the nursing staff regarding the specific service problem. 
B) Include community representatives on a planning committee to address the change. 
C) Involve physicians, other healthcare professionals, and ancillary staff. 
D) Review all patient complaints with the nursing staff. 
A) Assess the perceptions of the nursing staff regarding the specific service problem. 
B) Include community representatives on a planning committee to address the change. 
C) Involve physicians, other healthcare professionals, and ancillary staff. 
D) Review all patient complaints with the nursing staff.

Question 3

The chief nursing officer decides to establish a client advocacy position in an oncology unit.Advocacy is best represented by:

Accepted Answer

A) establishing private and professional networking systems. 
B) asking social services to handle clients' concerns. 
C) identifying community support groups. 
D) empowering others by promoting self-determination. 
A) establishing private and professional networking systems. 
B) asking social services to handle clients' concerns. 
C) identifying community support groups. 
D) empowering others by promoting self-determination.

Question 4

The nurse manager must develop a patient satisfaction survey.What is one of the critical elements in selecting a patient satisfaction instrument?

Accepted Answer

A) Being able to use the same instrument for all clinical units 
B) Including items that are important from the patient's perspective 
C) Being able to administer the instrument before a patient's discharge from the hospital 
D) Being sure that the reading level is no higher than third grade 
A) Being able to use the same instrument for all clinical units 
B) Including items that are important from the patient's perspective 
C) Being able to administer the instrument before a patient's discharge from the hospital 
D) Being sure that the reading level is no higher than third grade

Question 5

A nurse makes a medication error that is not serious and does not cause harm to the patient.As the charge nurse, your best action would be to:

Accepted Answer

A) call attention to it by posting the critical incidents report at the nursing station. 
B) include the mistake on the nurse's performance appraisal. 
C) apologize to the patient for the error and indicate that discipline has occurred. 
D) educate the nurse on how to provide an apology to the patient. 
A) call attention to it by posting the critical incidents report at the nursing station. 
B) include the mistake on the nurse's performance appraisal. 
C) apologize to the patient for the error and indicate that discipline has occurred. 
D) educate the nurse on how to provide an apology to the patient.

Corrine, a student nurse, often hears that nurses are gatekeepers and wonders what that term means.As a nurse leader, you explain that this is a reference to the:

Based on data from the patient satisfaction survey, the nurse manager decides that a change should be made in communication with family members.What would be important for a nurse manager to consider when instituting a change to improve customer service?

The chief nursing officer decides to establish a client advocacy position in an oncology unit.Advocacy is best represented by:

The nurse manager must develop a patient satisfaction survey.What is one of the critical elements in selecting a patient satisfaction instrument?

A nurse makes a medication error that is not serious and does not cause harm to the patient.As the charge nurse, your best action would be to:

Leading, Managing, and Following

Clinical Safety: The Core of Leading, Managing, and Following

Legal and Ethical Issues

Cultural Diversity and Inclusion in Health Care

Gaining Personal Insight: The Beginning of Being a Leader

Being an Effective Follower

Managing Self: Stress and Time

Communication and Conflict

Power, Politics, and Influence

Health Care Organizations

Organizational Structures

Care Delivery Strategies

Staffing and Scheduling

Work Force Engagement Through Collective Action and Governance

Making Decisions and Solving Problems

The Impact of Technology

Delegating: Authority, Accountability, Responsibility in Delegation Decisions

Leading Change

Building Effective Teams

Managing Costs and Budgets

Selecting, Developing, and Evaluating Staff

Managing Quality and Risk

Translating Research Into Practice

Managing Personal and Personnel Problems

Role Transition

Managing Your Career

Developing the Role of Leader

Developing the Role of Manager

The Strategic Planning Process

Thriving for the Future

Filters

Exam 22: Person-Centered Care

Corrine, a student nurse, often hears that nurses are gatekeepers and wonders what that term means.As a nurse leader, you explain that this is a reference to the:

Based on data from the patient satisfaction survey, the nurse manager decides that a change should be made in communication with family members.What would be important for a nurse manager to consider when instituting a change to improve customer service?

The chief nursing officer decides to establish a client advocacy position in an oncology unit.Advocacy is best represented by:

The nurse manager must develop a patient satisfaction survey.What is one of the critical elements in selecting a patient satisfaction instrument?

A nurse makes a medication error that is not serious and does not cause harm to the patient.As the charge nurse, your best action would be to:

Leading, Managing, and Following

Clinical Safety: The Core of Leading, Managing, and Following

Legal and Ethical Issues

Cultural Diversity and Inclusion in Health Care

Gaining Personal Insight: The Beginning of Being a Leader

Being an Effective Follower

Managing Self: Stress and Time

Communication and Conflict

Power, Politics, and Influence

Health Care Organizations

Organizational Structures

Care Delivery Strategies

Staffing and Scheduling

Work Force Engagement Through Collective Action and Governance

Making Decisions and Solving Problems

The Impact of Technology

Delegating: Authority, Accountability, Responsibility in Delegation Decisions

Leading Change

Building Effective Teams

Managing Costs and Budgets

Selecting, Developing, and Evaluating Staff

Managing Quality and Risk

Translating Research Into Practice

Managing Personal and Personnel Problems

Role Transition

Managing Your Career

Developing the Role of Leader

Developing the Role of Manager

The Strategic Planning Process

Thriving for the Future

Filters