Question 1

The staff development educator developed strategies to help nurse managers actively listen.Guidelines for active listening include which of the following?

Accepted Answer

A) Speed up your internal processes so that you can process more data. 
B) Realize that the first words of the sender are the most important. 
C) Be prepared to make an effective judgment of the communication sender. 
D) Cultivate a desire to learn about the other person. 
A) Speed up your internal processes so that you can process more data. 
B) Realize that the first words of the sender are the most important. 
C) Be prepared to make an effective judgment of the communication sender. 
D) Cultivate a desire to learn about the other person.

Question 2

As the nurse manager on a rehab unit, you are asked to come to the tub room immediately because two nursing assistants are having a loud disagreement in front of a patient.You ask the nursing assistants to meet you outside and after ensuring that a third nursing assistant is able to care for the patient, you speak with the two nursing assistants.Which of the following would you ask first?

Accepted Answer

A) "How long have you two been working together?" 
B) "Have you experienced disagreements like this before?" 
C) "How do you think this patient's perception of her care has been changed?" 
D) "What happened to bring on this disagreement today?" 
A) "How long have you two been working together?" 
B) "Have you experienced disagreements like this before?" 
C) "How do you think this patient's perception of her care has been changed?" 
D) "What happened to bring on this disagreement today?"

Question 3

A nurse manager is experiencing conflicts between herself and staff members.She had tried to develop a team by using a shared leadership model to empower the staff.Staff members are functioning:

Accepted Answer

A) as a team. 
B) independently. 
C) interdependently. 
D) as a group. 
A) as a team. 
B) independently. 
C) interdependently. 
D) as a group.

Question 4

Mobilizing others to accomplish extraordinary things requires what leadership behaviors? (Select all that apply.)

Accepted Answer

A) Celebrating the successes of others 
B) Demonstrating exceptional technical skills 
C) Imagining possibilities 
D) Establishing a sense of "being in this together" 
A) Celebrating the successes of others 
B) Demonstrating exceptional technical skills 
C) Imagining possibilities 
D) Establishing a sense of "being in this together"

Question 5

The unit manager was addressing nursing students in the lounge area and was discussing team leadership and team effectiveness.She stated, "One can agree to disagree with another team member's perspective even when one doesn't necessarily see that perspective as being the correct one." In being creative, what did she mean?

Accepted Answer

A) Championing one's own opinion 
B) Being compassionate 
C) Being flexible 
D) Committing to resolution 
A) Championing one's own opinion 
B) Being compassionate 
C) Being flexible 
D) Committing to resolution

The staff development educator developed strategies to help nurse managers actively listen.Guidelines for active listening include which of the following?

A nurse manager is experiencing conflicts between herself and staff members.She had tried to develop a team by using a shared leadership model to empower the staff.Staff members are functioning:

Mobilizing others to accomplish extraordinary things requires what leadership behaviors? (Select all that apply.)

Leading, Managing, and Following

Clinical Safety: The Core of Leading, Managing, and Following

Legal and Ethical Issues

Cultural Diversity and Inclusion in Health Care

Gaining Personal Insight: The Beginning of Being a Leader

Being an Effective Follower

Managing Self: Stress and Time

Communication and Conflict

Power, Politics, and Influence

Health Care Organizations

Organizational Structures

Care Delivery Strategies

Staffing and Scheduling

Work Force Engagement Through Collective Action and Governance

Making Decisions and Solving Problems

The Impact of Technology

Delegating: Authority, Accountability, Responsibility in Delegation Decisions

Leading Change

Managing Costs and Budgets

Selecting, Developing, and Evaluating Staff

Person-Centered Care

Managing Quality and Risk

Translating Research Into Practice

Managing Personal and Personnel Problems

Role Transition

Managing Your Career

Developing the Role of Leader

Developing the Role of Manager

The Strategic Planning Process

Thriving for the Future

Filters

Exam 19: Building Effective Teams

The staff development educator developed strategies to help nurse managers actively listen.Guidelines for active listening include which of the following?

A nurse manager is experiencing conflicts between herself and staff members.She had tried to develop a team by using a shared leadership model to empower the staff.Staff members are functioning:

Mobilizing others to accomplish extraordinary things requires what leadership behaviors? (Select all that apply.)

Leading, Managing, and Following

Clinical Safety: The Core of Leading, Managing, and Following

Legal and Ethical Issues

Cultural Diversity and Inclusion in Health Care

Gaining Personal Insight: The Beginning of Being a Leader

Being an Effective Follower

Managing Self: Stress and Time

Communication and Conflict

Power, Politics, and Influence

Health Care Organizations

Organizational Structures

Care Delivery Strategies

Staffing and Scheduling

Work Force Engagement Through Collective Action and Governance

Making Decisions and Solving Problems

The Impact of Technology

Delegating: Authority, Accountability, Responsibility in Delegation Decisions

Leading Change

Managing Costs and Budgets

Selecting, Developing, and Evaluating Staff

Person-Centered Care

Managing Quality and Risk

Translating Research Into Practice

Managing Personal and Personnel Problems

Role Transition

Managing Your Career

Developing the Role of Leader

Developing the Role of Manager

The Strategic Planning Process

Thriving for the Future

Filters