Question 1

Which tool is generally included in a typical technician toolkit?

Accepted Answer

A) Crescent wrench 
B) Hammer 
C) Measuring tape 
D) Parts retriever 
E) Measuring tape. 
A) Crescent wrench 
B) Hammer 
C) Measuring tape 
D) Parts retriever 
E) Measuring tape.

Question 2

What is the first step of the troubleshooting theory?

Accepted Answer

A) Identify the problem. 
B) Establish theory of probable cause. 
C) Test the theory. 
D) Verify full system functionality. 
A) Identify the problem. 
B) Establish theory of probable cause. 
C) Test the theory. 
D) Verify full system functionality.

Question 3

What are the six major steps in troubleshooting?

Accepted Answer

The six major steps in troubleshooting a

Question 4

Which device or appliance emits radio waves?

Accepted Answer

A) Toaster 
B) Refrigerator 
C) Cordless drill 
D) Microwave oven 
E) Hemostat 
A) Toaster 
B) Refrigerator 
C) Cordless drill 
D) Microwave oven 
E) Hemostat

Question 5

Antistatic wrist straps, mats, and bags are used to prevent _______________.

Accepted Answer

electrostatic discha

Question 6

Good techs bring essential software tools to every troubleshooting scenario.Name two types of tasks performed by software in a troubleshooting situation.

Accepted Answer

These software tools may be us

Question 7

List three tools found in a typical technician toolkit.

Accepted Answer

Most kits have a star-headed Torx wrench

Question 8

Briefly describe escalation.

Accepted Answer

Escalation is the process your company (

Which tool is generally included in a typical technician toolkit?

What is the first step of the troubleshooting theory?

What are the six major steps in troubleshooting?

Which device or appliance emits radio waves?

Antistatic wrist straps, mats, and bags are used to prevent _______________.

Good techs bring essential software tools to every troubleshooting scenario.Name two types of tasks performed by software in a troubleshooting situation.

List three tools found in a typical technician toolkit.

Briefly describe escalation.

The Path of the PC Tech

The Visible Computer

Microprocessors

Ram

Bios

Motherboards

Power Supplies

Hard Drive Technologies

Implementing Hard Drives

Essential Peripherals

Building a PC

Windows Under the Hood

Users, Groups, and Permissions

Maintaining and Optimizing Operating Systems

Working With the Command-Line Interface

Troubleshooting Operating Systems

Virtualization

Display Technologies

Essentials of Networking

Local Area Networking

Wireless Networking

The Internet

Portable Computing

Understanding Mobile Devices

Care and Feeding of Mobile Devices

Printers and Multifunction Devices

Securing Computers

Filters

Exam 2: Operational Procedures

Which tool is generally included in a typical technician toolkit?

What is the first step of the troubleshooting theory?

What are the six major steps in troubleshooting?

Which device or appliance emits radio waves?

Antistatic wrist straps, mats, and bags are used to prevent _______________.

Good techs bring essential software tools to every troubleshooting scenario.Name two types of tasks performed by software in a troubleshooting situation.

List three tools found in a typical technician toolkit.

Briefly describe escalation.

The Path of the PC Tech

The Visible Computer

Microprocessors

Ram

Bios

Motherboards

Power Supplies

Hard Drive Technologies

Implementing Hard Drives

Essential Peripherals

Building a PC

Windows Under the Hood

Users, Groups, and Permissions

Maintaining and Optimizing Operating Systems

Working With the Command-Line Interface

Troubleshooting Operating Systems

Virtualization

Display Technologies

Essentials of Networking

Local Area Networking

Wireless Networking

The Internet

Portable Computing

Understanding Mobile Devices

Care and Feeding of Mobile Devices

Printers and Multifunction Devices

Securing Computers

Filters