Question 1

Which TMAP step maps the thought process to understand the unknowns?

Accepted Answer

A) ask DMAIC questions 
B) ask grouped questions 
C) sequence and link all team comments,responses,and questions 
D) define the project goals 
A) ask DMAIC questions 
B) ask grouped questions 
C) sequence and link all team comments,responses,and questions 
D) define the project goals

Question 2

Which of the following Kano Model requirements results in dissatisfaction when fulfilled and satisfaction when not fulfilled?

Accepted Answer

A) must-be requirements 
B) one-dimensional requirements 
C) reverse requirements 
D) indifferent requirements 
A) must-be requirements 
B) one-dimensional requirements 
C) reverse requirements 
D) indifferent requirements

Question 3

The purpose of the QFD planning matrix step is to establish a connection or relationship between customer requirements and technical requirements.

Accepted Answer

A) True 
 B)False

Question 4

Project processes can be accomplished by tools such as

Accepted Answer

A) communication and collaboration tools. 
B) SWOT analysis. 
C) check sheets. 
D) all of the above. 
A) communication and collaboration tools. 
B) SWOT analysis. 
C) check sheets. 
D) all of the above.

Question 5

A table or form that is used to allow a team to systematically record and compile data from historical sources or observations as they happen in real time best defines

Accepted Answer

A) burndown chart. 
B) affinity diagram. 
C) SWOT analysis. 
D) check sheet. 
A) burndown chart. 
B) affinity diagram. 
C) SWOT analysis. 
D) check sheet.

Question 6

A T-Bone diagram is a tool that allows teams to identify and graphically detail all possible causes related to a problem and discover root causes of the problem at hand.

Accepted Answer

A) True 
 B)False

Question 7

A tool used to distinguish between five types of product requirements that influence customer satisfaction best defines

Accepted Answer

A) TMAP. 
B) QFD. 
C) Kano model. 
D) Pareto chart. 
A) TMAP. 
B) QFD. 
C) Kano model. 
D) Pareto chart.

Question 8

Which QFD step evaluates how well customer requirements have been met compared to the competition?

Accepted Answer

A) interrelationships 
B) technical correlations 
C) planning matrix 
D) voice of customer 
A) interrelationships 
B) technical correlations 
C) planning matrix 
D) voice of customer

Question 9

Which QFD step develops relationships between the technology requirements?

Accepted Answer

A) technical correlations 
B) planning matrix 
C) voice of customer 
D) interrelationships 
A) technical correlations 
B) planning matrix 
C) voice of customer 
D) interrelationships

Question 10

Recommendations for preparing an affinity diagram include

Accepted Answer

A) gather the team in a conference room. 
B) make sure that there is either a whiteboard or writing board or flip chart. 
C) involving all members of the team will create more input,and more input is better. 
D) all of the above. 
A) gather the team in a conference room. 
B) make sure that there is either a whiteboard or writing board or flip chart. 
C) involving all members of the team will create more input,and more input is better. 
D) all of the above.

Question 11

Affinity diagram procedures include brainstorming an exhaustive list of ideas or issues.

Accepted Answer

A) True 
 B)False

Question 12

PDCA stands for

Accepted Answer

A) perform,document,control,analyze. 
B) plan,do,check,act. 
C) plan,design,control,accept. 
D) perform,develop,convert,activate. 
A) perform,document,control,analyze. 
B) plan,do,check,act. 
C) plan,design,control,accept. 
D) perform,develop,convert,activate.

Question 13

QFD does each of the following except

Accepted Answer

A) acts as a fundamental foundation to understand customer requirements. 
B) links customer requirements to project planning,analysis,design,and implementation. 
C) provides project scope and perceived value from the customer perspective. 
D) documents the flow of data through a system,where it is stored,and when it enters and leaves the system. 
A) acts as a fundamental foundation to understand customer requirements. 
B) links customer requirements to project planning,analysis,design,and implementation. 
C) provides project scope and perceived value from the customer perspective. 
D) documents the flow of data through a system,where it is stored,and when it enters and leaves the system.

Question 14

Which TMAP step improvises the team thought process to form a thought map?

Accepted Answer

A) ask DMAIC questions 
B) improve and link all responses to form a thought map 
C) identify possible tools to be used 
D) sequence and link all team comments,responses,and questions 
A) ask DMAIC questions 
B) improve and link all responses to form a thought map 
C) identify possible tools to be used 
D) sequence and link all team comments,responses,and questions

Question 15

Which of the following Kano Model requirements suggests that customer satisfaction is proportional to the level of fulfillment?

Accepted Answer

A) must-be requirements 
B) one-dimensional requirements 
C) attractive requirements 
D) indifferent requirements 
A) must-be requirements 
B) one-dimensional requirements 
C) attractive requirements 
D) indifferent requirements

Question 16

Which of the following is used to organize and summarize ideas or issues generated by team members?

Accepted Answer

A) burndown chart 
B) affinity diagram 
C) check sheet 
D) Kano model 
A) burndown chart 
B) affinity diagram 
C) check sheet 
D) Kano model

Question 17

Brainstorming works well if team members build on each other's creativity focusing on a single topic.

Accepted Answer

A) True 
 B)False

Question 18

When compared to the other Kano model requirements,the attractive requirements have the least influence on customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 19

Pareto charts are usually used when analyzing data about the frequency of problems or causes in a process.

Accepted Answer

A) True 
 B)False

Question 20

Advantages of using a burndown chart include

Accepted Answer

A) stakeholders can see a visual display of project progress. 
B) team members are responsible for updating the chart. 
C) reflects real deadlines and progress of projects. 
D) all of the above. 
A) stakeholders can see a visual display of project progress. 
B) team members are responsible for updating the chart. 
C) reflects real deadlines and progress of projects. 
D) all of the above.

Which TMAP step maps the thought process to understand the unknowns?

Which of the following Kano Model requirements results in dissatisfaction when fulfilled and satisfaction when not fulfilled?

The purpose of the QFD planning matrix step is to establish a connection or relationship between customer requirements and technical requirements.

Project processes can be accomplished by tools such as

A table or form that is used to allow a team to systematically record and compile data from historical sources or observations as they happen in real time best defines

A T-Bone diagram is a tool that allows teams to identify and graphically detail all possible causes related to a problem and discover root causes of the problem at hand.

A tool used to distinguish between five types of product requirements that influence customer satisfaction best defines

Which QFD step evaluates how well customer requirements have been met compared to the competition?

Which QFD step develops relationships between the technology requirements?

Recommendations for preparing an affinity diagram include

Affinity diagram procedures include brainstorming an exhaustive list of ideas or issues.

PDCA stands for

QFD does each of the following except

Which TMAP step improvises the team thought process to form a thought map?

Which of the following Kano Model requirements suggests that customer satisfaction is proportional to the level of fulfillment?

Which of the following is used to organize and summarize ideas or issues generated by team members?

Brainstorming works well if team members build on each other's creativity focusing on a single topic.

When compared to the other Kano model requirements,the attractive requirements have the least influence on customer satisfaction.

Pareto charts are usually used when analyzing data about the frequency of problems or causes in a process.

Advantages of using a burndown chart include

Projects and Project Management

Process and Methods

Project Initiation

Project Planning

Risk Management

Quality, Performance and Value

Project Scheduling

Resources, Costing, and Control

Project Closure

Project Organizational Structures

Project Success

Filters

Exam 3: Project Management Tools

Which TMAP step maps the thought process to understand the unknowns?

Which of the following Kano Model requirements results in dissatisfaction when fulfilled and satisfaction when not fulfilled?

The purpose of the QFD planning matrix step is to establish a connection or relationship between customer requirements and technical requirements.

Project processes can be accomplished by tools such as

A table or form that is used to allow a team to systematically record and compile data from historical sources or observations as they happen in real time best defines

A T-Bone diagram is a tool that allows teams to identify and graphically detail all possible causes related to a problem and discover root causes of the problem at hand.

A tool used to distinguish between five types of product requirements that influence customer satisfaction best defines

Which QFD step evaluates how well customer requirements have been met compared to the competition?

Which QFD step develops relationships between the technology requirements?

Recommendations for preparing an affinity diagram include

Affinity diagram procedures include brainstorming an exhaustive list of ideas or issues.

PDCA stands for

QFD does each of the following except

Which TMAP step improvises the team thought process to form a thought map?

Which of the following Kano Model requirements suggests that customer satisfaction is proportional to the level of fulfillment?

Which of the following is used to organize and summarize ideas or issues generated by team members?

Brainstorming works well if team members build on each other's creativity focusing on a single topic.

When compared to the other Kano model requirements,the attractive requirements have the least influence on customer satisfaction.

Pareto charts are usually used when analyzing data about the frequency of problems or causes in a process.

Advantages of using a burndown chart include

Projects and Project Management

Process and Methods

Project Initiation

Project Planning

Risk Management

Quality, Performance and Value

Project Scheduling

Resources, Costing, and Control

Project Closure

Project Organizational Structures

Project Success

Filters