Exam 25: Managing Personal and Personnel Problems

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The nurse manager places a staff member on probation because of reports of chemical dependency.The nurse manager should be aware that which of the following statements is true regarding chemical dependency?

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A nurse manager must be familiar with the agency's policies regarding termination.Termination procedures include which of the following?

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Incivility is a disruptive behavior or communication that creates a negative environment and interferes with quality patient care and safety.The manager can implement steps that help to alleviate uncivil behavior on a unit.Which of the following would not be an appropriate first step?

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Ellen is a novice nurse on your unit.Even though she has come to you highly recommended,as her supervisor,you have noticed some knowledge and skill deficiencies.These deficiencies have been noticed by her peers as well,who cover for her because she is new and they like her.Which of the following is likely to be the greatest asset to Ellen in improving her performance?

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All of the following are grounds for immediate dismissal except:

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