Question 1

Resistance is most likely when change:

Accepted Answer

A)  is not well understood. 
B)  involves many layers in an organization. 
C)  involves nonprofessional workers. 
D)  threatens personal security. 
A)  is not well understood. 
B)  involves many layers in an organization. 
C)  involves nonprofessional workers. 
D)  threatens personal security.

Question 2

The nurse manager frequently interacts with staff and other hospice facility employees.Communication is purposeful because the manager assesses current issues,such as specific satisfactions and dissatisfactions with the newly implemented computerized documentation system.Informally,the manager gathers available staff members to address similar learning needs.Many times,staff members are found coaching other staff about improving use of the new system.According to Senge (1990),the activities demonstrated in this example are:

Accepted Answer

A)  dialogue, team learning. 
B)  resilience, personal mastery. 
C)  shared vision, systems thinking. 
D)  mental models, teachable moments. 
A)  dialogue, team learning. 
B)  resilience, personal mastery. 
C)  shared vision, systems thinking. 
D)  mental models, teachable moments.

Question 3

Sarah,RN,is one of your most enthusiastic staff members and has been to a workshop on preparing educational materials for patients.On the basis of this workshop,she would like to develop an information website for patients who are being admitted to the ward.An appropriate response to Sarah's suggestion would be:

Accepted Answer

A)  "That is a great suggestion, but we have no resources for such an expensive undertaking right now." 
B)  "Perhaps you can keep that in mind as we redesign our charting system." 
C)  "We have too many seniors as patients, and you know that they don't use technology." 
D)  "There is a great group here that meets to look at technology pilots. Let's see if you can join them and discuss your idea further." 
A)  "That is a great suggestion, but we have no resources for such an expensive undertaking right now." 
B)  "Perhaps you can keep that in mind as we redesign our charting system." 
C)  "We have too many seniors as patients, and you know that they don't use technology." 
D)  "There is a great group here that meets to look at technology pilots. Let's see if you can join them and discuss your idea further."

Question 4

Which of the following are examples of application of the Leadership Rounding Tool?

Accepted Answer

A)  "What is working well for you during bedside reporting?" 
B)  "What has not worked for you today?" 
C)  "Is there someone on your team who deserves special recognition for her efforts in the implementation?" 
D)  "Did you have a good vacation?" 
A)  "What is working well for you during bedside reporting?" 
B)  "What has not worked for you today?" 
C)  "Is there someone on your team who deserves special recognition for her efforts in the implementation?" 
D)  "Did you have a good vacation?"

Question 5

Based on Elizabeth's insights and suggestions,you involve pharmacy,only to discover that the change in practice involves practice committees,a medical practice committee,and concerns from administration about potential costs and safety of the proposed change to the IV protocols.The change process at this point is:

Accepted Answer

A)  linear. 
B)  nonlinear. 
C)  sabotaged. 
D)  neutralized. 
A)  linear. 
B)  nonlinear. 
C)  sabotaged. 
D)  neutralized.

Resistance is most likely when change:

Which of the following are examples of application of the Leadership Rounding Tool?

Leading, Managing, and Following

Clinical Safety: The Core of Leading, managing, and Following

Legal and Ethical Issues

Cultural Diversity and Inclusion in Health Care

Gaining Personal Insight: The Beginning of Being a Leader

Being an Effective Follower

Managing Self: Stress and Time

Communication and Conflict

Power,Politics,and Influence

Healthcare Organizations

Organizational Structures

Care Delivery Strategies

Staffing and Scheduling

Work Force Engagement Through Collective Action and Governance

Making Decisions and Solving Problems

The Impact of Technology

Delegating: Authority, Accountability, Responsibility in Delegation Decisions

Building Effective Teams

Managing Costs and Budgets

Selecting, developing, and Evaluating Staff

Person-Centered Care

Managing Quality and Risk

Translating Research Into Practice

Managing Personal and Personnel Problems

Role Transition

Managing Your Career

Developing the Role of Leader

Developing the Role of Manager

The Strategic Planning Process

Thriving for the Future

Filters

Exam 18: Leading Change

Resistance is most likely when change:

Which of the following are examples of application of the Leadership Rounding Tool?

Leading, Managing, and Following

Clinical Safety: The Core of Leading, managing, and Following

Legal and Ethical Issues

Cultural Diversity and Inclusion in Health Care

Gaining Personal Insight: The Beginning of Being a Leader

Being an Effective Follower

Managing Self: Stress and Time

Communication and Conflict

Power,Politics,and Influence

Healthcare Organizations

Organizational Structures

Care Delivery Strategies

Staffing and Scheduling

Work Force Engagement Through Collective Action and Governance

Making Decisions and Solving Problems

The Impact of Technology

Delegating: Authority, Accountability, Responsibility in Delegation Decisions

Building Effective Teams

Managing Costs and Budgets

Selecting, developing, and Evaluating Staff

Person-Centered Care

Managing Quality and Risk

Translating Research Into Practice

Managing Personal and Personnel Problems

Role Transition

Managing Your Career

Developing the Role of Leader

Developing the Role of Manager

The Strategic Planning Process

Thriving for the Future

Filters