Question 1

Specific guidelines for maintaining an organized filing system include:

Accepted Answer

A) numeric filing with color-coding, because it is the simplest and most efficient system for most practices. 
B) using approximately one file guide for every 50 to 100 folders. 
C) leaving at least 12 inches on each shelf or in each drawer for working space within each file. 
D) placing an outguide to mark a folder's place when it is removed from the file. 
A) numeric filing with color-coding, because it is the simplest and most efficient system for most practices. 
B) using approximately one file guide for every 50 to 100 folders. 
C) leaving at least 12 inches on each shelf or in each drawer for working space within each file. 
D) placing an outguide to mark a folder's place when it is removed from the file.

Question 2

Which statement is true?

Accepted Answer

A) The maintenance of adequate records is one of the chairside assistant's most important responsibilities. 
B) The business manager is responsible for determining what type of record and filing system is best for the office. 
C) The maintenance of accurate and complete records is a sign of quality care. 
D) Records are maintained only in electronic files. 
A) The maintenance of adequate records is one of the chairside assistant's most important responsibilities. 
B) The business manager is responsible for determining what type of record and filing system is best for the office. 
C) The maintenance of accurate and complete records is a sign of quality care. 
D) Records are maintained only in electronic files.

Question 3

_____ was adopted to enhance and protect the privacy and rights of patients.

Accepted Answer

A) HIPAA 
B) OSHA 
C) A Patient's Bill of Rights 
D) The Blood-borne Pathogens Standard 
A) HIPAA 
B) OSHA 
C) A Patient's Bill of Rights 
D) The Blood-borne Pathogens Standard

Question 4

Responsibilities of the business assistant include:

Accepted Answer

A) scheduling patients. 
B) giving oral hygiene instructions. 
C) instrument sterilization. 
D) setting up the treatment areas. 
A) scheduling patients. 
B) giving oral hygiene instructions. 
C) instrument sterilization. 
D) setting up the treatment areas.

Question 5

The component of a computer that actually executes instructions is called the:

Accepted Answer

A) central processing unit (CPU). 
B) mass storage device. 
C) input device. 
D) memory. 
A) central processing unit (CPU). 
B) mass storage device. 
C) input device. 
D) memory.

Question 6

What is the proper sequence of recording appointment entries?
1)Write the appointment card for the patient.
2)Make the complete entry in the appointment book or software system.
3)Double-check to ensure the information is entered correctly.

Accepted Answer

A) 1, 2, 3 
B) 1, 3, 2 
C) 2, 1, 3 
D) 2, 3, 1 
A) 1, 2, 3 
B) 1, 3, 2 
C) 2, 1, 3 
D) 2, 3, 1

Question 7

Which statement is NOT true?

Accepted Answer

A) A patient's ledger is kept with the patient's clinical records. 
B) The patient's ledger contains all of the financial information for each patient or family. 
C) The ledger statement can be hard copy or electronic. 
D) The ledger should include a description of the service provided. 
A) A patient's ledger is kept with the patient's clinical records. 
B) The patient's ledger contains all of the financial information for each patient or family. 
C) The ledger statement can be hard copy or electronic. 
D) The ledger should include a description of the service provided.

Question 8

Items that should be "blocked out" on the appointment book include:

Accepted Answer

A) downtime. 
B) meetings. 
C) office hours. 
D) both b and c. 
A) downtime. 
B) meetings. 
C) office hours. 
D) both b and c.

Question 9

With the exception of prosthodontics,it is generally not recommended to schedule more than two appointments in advance because:

Accepted Answer

A) it is easier for the dentist to remember the appointments. 
B) with less than two appointments, the dentist's schedule becomes overbooked. 
C) with less than two appointments, time is not available for new patients and emergencies. 
D) there is a greater chance of a patient missing an appointment if it is scheduled too far in advance. 
A) it is easier for the dentist to remember the appointments. 
B) with less than two appointments, the dentist's schedule becomes overbooked. 
C) with less than two appointments, time is not available for new patients and emergencies. 
D) there is a greater chance of a patient missing an appointment if it is scheduled too far in advance.

Question 10

Advantages of using the color-coded filing system include it:

Accepted Answer

A) is the easiest of all the systems. 
B) is easy to spot misfiled records. 
C) follows the basic rules of indexing. 
D) is divided into months. 
A) is the easiest of all the systems. 
B) is easy to spot misfiled records. 
C) follows the basic rules of indexing. 
D) is divided into months.

Question 11

If a 15-minute time unit is used in the practice and a patient must be scheduled for a procedure that will take approximately 40 minutes to complete,the dentist should request that this patient be given a ___-unit appointment.

Accepted Answer

A) one 
B) two 
C) three 
D) four 
A) one 
B) two 
C) three 
D) four

Question 12

Which statement is not true of HIPAA compliance?

Accepted Answer

A) Dental practices must strictly adhere to privacy procedures as set forth by HIPAA. 
B) The dentist must follow a specific format when putting HIPAA policies into practice. 
C) New staff members must be trained as soon as possible in HIPAA regulations. 
D) Document of training must be included in the procedure manual. 
A) Dental practices must strictly adhere to privacy procedures as set forth by HIPAA. 
B) The dentist must follow a specific format when putting HIPAA policies into practice. 
C) New staff members must be trained as soon as possible in HIPAA regulations. 
D) Document of training must be included in the procedure manual.

Question 13

A backorder means the item:

Accepted Answer

A) is not available for delivery with the rest of an order. 
B) is on an automatic shipment plan. 
C) was purchased at a quantity purchase rate. 
D) must be returned. 
A) is not available for delivery with the rest of an order. 
B) is on an automatic shipment plan. 
C) was purchased at a quantity purchase rate. 
D) must be returned.

Question 14

Where would you look to find expense records such as receipts and paid bills?

Accepted Answer

A) Patient dental records 
B) Patient financial records 
C) Practice business records 
D) Accounts receivable records 
A) Patient dental records 
B) Patient financial records 
C) Practice business records 
D) Accounts receivable records

Question 15

Appointment scheduling is most effective when:

Accepted Answer

A) everyone in the office knows how to schedule. 
B) all appointments are scheduled at least two weeks in advance. 
C) only one person is responsible for the scheduling. 
D) emergency patients are always seen over the noon hour. 
A) everyone in the office knows how to schedule. 
B) all appointments are scheduled at least two weeks in advance. 
C) only one person is responsible for the scheduling. 
D) emergency patients are always seen over the noon hour.

Question 16

Which of the following is the most commonly used system for patient filing because it is the easiest and follows basic rules of indexing?

Accepted Answer

A) Numerical 
B) Color-coding 
C) Alphabetic 
D) Chronologic 
A) Numerical 
B) Color-coding 
C) Alphabetic 
D) Chronologic

Question 17

What would be used to help in sorting files from active to inactive?

Accepted Answer

A) File guides 
B) Outguides 
C) Aging tabs 
D) Ledgers 
A) File guides 
B) Outguides 
C) Aging tabs 
D) Ledgers

Question 18

A patient of record is one who:

Accepted Answer

A) has a criminal record. 
B) has been seen in the practice before. 
C) is on the waiting list. 
D) is a new patient. 
A) has a criminal record. 
B) has been seen in the practice before. 
C) is on the waiting list. 
D) is a new patient.

Question 19

The "cross-reference file" is used in which system?

Accepted Answer

A) Alphabetic 
B) Color-coded 
C) Chronologic 
D) Numeric 
A) Alphabetic 
B) Color-coded 
C) Chronologic 
D) Numeric

Question 20

Efficient appointment scheduling:

Accepted Answer

A) can increase stress on the staff to achieve maximum productivity. 
B) decreases the time patients spend waiting in the dental office. 
C) provides an even pace of work during the day. 
D) helps with patient satisfaction. 
A) can increase stress on the staff to achieve maximum productivity. 
B) decreases the time patients spend waiting in the dental office. 
C) provides an even pace of work during the day. 
D) helps with patient satisfaction.

Exam 62: Business Operating Systems

Specific guidelines for maintaining an organized filing system include:

Which statement is true?

_____ was adopted to enhance and protect the privacy and rights of patients.

Responsibilities of the business assistant include:

The component of a computer that actually executes instructions is called the:

What is the proper sequence of recording appointment entries? 1)Write the appointment card for the patient. 2)Make the complete entry in the appointment book or software system. 3)Double-check to ensure the information is entered correctly.

Which statement is NOT true?

Items that should be "blocked out" on the appointment book include:

With the exception of prosthodontics,it is generally not recommended to schedule more than two appointments in advance because:

Advantages of using the color-coded filing system include it:

If a 15-minute time unit is used in the practice and a patient must be scheduled for a procedure that will take approximately 40 minutes to complete,the dentist should request that this patient be given a ___-unit appointment.

Which statement is not true of HIPAA compliance?

A backorder means the item:

Where would you look to find expense records such as receipts and paid bills?

Appointment scheduling is most effective when:

Which of the following is the most commonly used system for patient filing because it is the easiest and follows basic rules of indexing?

What would be used to help in sorting files from active to inactive?

A patient of record is one who:

The "cross-reference file" is used in which system?

Efficient appointment scheduling:

History of Dentistry

The Professional Dental Assistant

The Dental Healthcare Team

Dental Ethics

Dentistry and the Law

General Anatomy

General Physiology

Oral Embryology and Histology

Head and Neck Anatomy

Landmarks of the Face and Oral Cavity

Overview of the Dentitions

Tooth Morphology

Dental Caries

Periodontal Disease

Preventive Dentistry

Nutrition

Oral Pathology

Microbiology

Disease Transmission and Infection Prevention

Principles and Techniques of Disinfection

Principles and Techniques of Instrument Processing and Sterilization

Regulatory and Advisory Agencies

Chemical and Waste Management

Dental Unit Waterlines

Ergonomics

The Patient Record

Vital Signs

Oral Diagnosis and Treatment Planning

The Special Needs and Medically Compromised Patient

Principles of Pharmacology

Assisting in a Medical Emergency

The Dental Office

Delivering Dental Care

Dental Hand Instruments

Dental Handpieces and Accessories

Moisture Control

Anesthesia and Pain Control

Foundations of Radiography, Radiographic Equipment, and Radiation Safety

Digital Imaging, Dental Film, and Processing Radiographs

Legal Issues, Quality Assurance, and Infection Prevention

Intraoral Imaging

Extraoral Imaging

Restorative and Esthetic Dental Materials

Dental Liners, Bases, and Bonding Systems

Dental Cements

Impression Materials

Laboratory Materials and Procedures

General Dentistry

Matrix Systems for Restorative Dentistry

Fixed Prosthodontics

Provisional Coverage

Removable Prosthodontics

Dental Implants

Endodontics

Periodontics

Oral and Maxillofacial Surgery

Pediatric Dentistry

Coronal Polishing

Dental Sealants