Exam 7: Business Management and Organization

Once managers have identified several alternative solutions,they must evaluate those alternatives based on various criteria.Name those criteria.

The basic steps in a formal decision-making process are identifying and analyzing the problem,generating possible solutions,examining the alternatives,selecting the best plan of action,and finally implementing it.

Sally Hodges manages the housekeeping staff at a luxury resort.Most of the workers she interacts with are originally from Guatemala.Sally has decided to take a course in Spanish in order to communicate better with her staff.She is developing her ________ skills.

In business planning,what is the main course of action created by top-level managers?

________ and organizing are two of a manager's most important responsibilities.

The quality initiative that is statistically based,proactive,and long-term and that is designed to look at the overall business process to prevent problems is called ________.

Explain at least three ways that the vision and mission statement are critically important for an organization.

Once long-term goals and objectives have been determined,middle management generates ________.

Describe the horizontal organizational structure.

Why are horizontal structures called the "model for the knowledge age"?

To make good decisions,a successful manager must be able to think abstractly in order to picture the organization as a whole and to understand its relationship to the rest of the business community.In other words,the manager must have ________.

Once a company's vision and mission statement have been articulated,management must assess a company's SWOT,which stands for ________.

Technical skills may include ________.

What are some of the aspects of internal and external communication in contingency planning?

When managers evaluate a decision and determine that it is not meeting the goals of the organization,the decision-making process may become cyclical.

The mission statement for a company MOST often appears on ________.

The vast majority of people who have graduated from a reputable Master's in Business Administration program have a mastery of the basic skills a successful manager needs to possess: technical,interpersonal,conceptual,decision-making,and time management.

What do top managers do?

Name at least three of the external factors that affect a company and its success.

If a computer virus spreads rapidly through a company's computer system and threatens to shut down all internal and external lines of communication,the company will likely put a(n)________ into effect.