Question 1

________ is a managerial approach in which an entire organization is managed so that it excels in all quality dimensions that are important to customers.

Accepted Answer

Total qual

Question 2

A technique used to translate customer requirements into technical requirements is:

Accepted Answer

A) quality assurance. 
B) statistical quality control. 
C) quality function deployment. 
D) continuous improvement. 
A) quality assurance. 
B) statistical quality control. 
C) quality function deployment. 
D) continuous improvement.

Question 3

The upper and lower limits of a control chart should be wider than the upper and lower tolerance limits.

Accepted Answer

A) True 
 B)False

Question 4

On the first day of class at a new university you made judgments about the quality of the class before the professor had entered the room.You noted the comfort of the accommodations,the fine works of art in the halls and on the classroom wall and the soothing music piped in over the sound system.This dimension of quality is:

Accepted Answer

A) aesthetic. 
B) performance. 
C) features. 
D) perceived quality. 
A) aesthetic. 
B) performance. 
C) features. 
D) perceived quality.

Question 5

A cell phone manufacturer inspects the video display on each color phone to verify that the screen can display all colors with the brilliance their customers have come to expect.Each phone is turned on,run through a self-test procedure,and classified as either acceptable or unacceptable based on test performance.Based on historical data,the manufacturer produces 0.1 percent defective displays.If they inspect 5000 phones each day for the next 10 days,what are the upper and lower control limits for their control chart if their sample mean mirrors their historical process average?

Accepted Answer

A) 0.0002,0.0001 
B) 0.0142,0.0058 
C) 0.1127,0.0873 
D) 0.0023,0.0000 
A) 0.0002,0.0001 
B) 0.0142,0.0058 
C) 0.1127,0.0873 
D) 0.0023,0.0000

Question 6

Based on W.Edwards Deming's Fourteen Points for Management,we can safely conclude he would have been a strong advocate for a Zero Defects promotion.

Accepted Answer

A) True 
 B)False

Question 7

Reductions in process variance result in higher process capability.

Accepted Answer

A) True 
 B)False

Question 8

Costs incurred by defects that occur prior to delivery to the customer are called:

Accepted Answer

A) external failure costs. 
B) internal failure costs. 
C) appraisal costs. 
D) prevention costs. 
A) external failure costs. 
B) internal failure costs. 
C) appraisal costs. 
D) prevention costs.

Question 9

W.Edwards Deming's Fourteen Points for Management include:

Accepted Answer

A) use statistical methods to determine the workers responsible for poor quality. 
B) break down barriers between departments. 
C) the customer is always right,so design your system to please them. 
D) plan your work and work your plan. 
A) use statistical methods to determine the workers responsible for poor quality. 
B) break down barriers between departments. 
C) the customer is always right,so design your system to please them. 
D) plan your work and work your plan.

Question 10

Develop a control chart and plot the data.Which of these conclusions is BEST?

Accepted Answer

A) The process is in control using either three-sigma or two-sigma limits. 
B) The process is in control if three-sigma limits are used but out of control if two-sigma limits are used. 
C) The process is in control if two-sigma limits are used but out of control if three-sigma limits are used. 
D) The process is out of control using either three-sigma control limits or two-sigma control limits. 
A) The process is in control using either three-sigma or two-sigma limits. 
B) The process is in control if three-sigma limits are used but out of control if two-sigma limits are used. 
C) The process is in control if two-sigma limits are used but out of control if three-sigma limits are used. 
D) The process is out of control using either three-sigma control limits or two-sigma control limits.

Question 11

________ is a family of standards,developed by the International Organization for Standardization,representing an international consensus on good quality management practices.

Accepted Answer

The answer of ________ is a family of standards,developed by...

Question 12

A barbecue sauce producer sells their product in a 20 ounce bottle.Their historical process mean has been 20 ounces with a standard deviation of 0.25 ounces.If their tolerance limits are set at 20 ounces plus or minus 1 ounce,what is the process capability ratio of the bottle filling process?

Accepted Answer

A) 1.00 
B) 1.33 
C) 1.75 
D) 2.00 
A) 1.00 
B) 1.33 
C) 1.75 
D) 2.00

Question 13

Taguchi defines quality in terms of:

Accepted Answer

A) parts per million. 
B) losses. 
C) lot tolerance percent defective. 
D) acceptable quality levels. 
A) parts per million. 
B) losses. 
C) lot tolerance percent defective. 
D) acceptable quality levels.

Question 14

Which of the following is NOT a core idea of total quality management?

Accepted Answer

A) cost reduction 
B) leadership involvement 
C) employee empowerment 
D) continuous improvement 
A) cost reduction 
B) leadership involvement 
C) employee empowerment 
D) continuous improvement

Question 15

What are the eight dimensions of quality as defined by David Garvin? Provide a short description of how each is different and then use them to evaluate an example product or service of your choosing.

Accepted Answer

The eight dimensions are:
1.Performance.

Question 16

An insurance company auditor takes eight samples of 250 completed forms to establish control limits for the fraction of insurance policy forms that are filled out incorrectly.The data appear in this table:
  
-What is the center line for the appropriate chart?

Accepted Answer

A) 0.0129 
B) 10.875 
C) 0.0435 
D) 3.29 
A) 0.0129 
B) 10.875 
C) 0.0435 
D) 3.29

Question 17

Which of these statements about the zero defects view of the total cost of quality is BEST?

Accepted Answer

A) Failure costs dictate the shape of the total cost curve. 
B) In general,appraisal costs exceed prevention costs. 
C) As the defect rate increases,appraisal costs increase. 
D) As the defect rate increases,prevention costs increase. 
A) Failure costs dictate the shape of the total cost curve. 
B) In general,appraisal costs exceed prevention costs. 
C) As the defect rate increases,appraisal costs increase. 
D) As the defect rate increases,prevention costs increase.

Question 18

A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.

Accepted Answer

The answer of A customer that concentrates on the ease...

Question 19

Money spent training an employee how to do the job mistake-free is an example of an appraisal cost.

Accepted Answer

A) True 
 B)False

Question 20

Appraisal costs can occur when a company has NOT produced any defective items.

Accepted Answer

A) True 
 B)False

________ is a managerial approach in which an entire organization is managed so that it excels in all quality dimensions that are important to customers.

A technique used to translate customer requirements into technical requirements is:

The upper and lower limits of a control chart should be wider than the upper and lower tolerance limits.

Based on W.Edwards Deming's Fourteen Points for Management,we can safely conclude he would have been a strong advocate for a Zero Defects promotion.

Reductions in process variance result in higher process capability.

Costs incurred by defects that occur prior to delivery to the customer are called:

W.Edwards Deming's Fourteen Points for Management include:

Develop a control chart and plot the data.Which of these conclusions is BEST?

________ is a family of standards,developed by the International Organization for Standardization,representing an international consensus on good quality management practices.

A barbecue sauce producer sells their product in a 20 ounce bottle.Their historical process mean has been 20 ounces with a standard deviation of 0.25 ounces.If their tolerance limits are set at 20 ounces plus or minus 1 ounce,what is the process capability ratio of the bottle filling process?

Taguchi defines quality in terms of:

Which of the following is NOT a core idea of total quality management?

What are the eight dimensions of quality as defined by David Garvin? Provide a short description of how each is different and then use them to evaluate an example product or service of your choosing.

Which of these statements about the zero defects view of the total cost of quality is BEST?

A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.

Money spent training an employee how to do the job mistake-free is an example of an appraisal cost.

Appraisal costs can occur when a company has NOT produced any defective items.

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Capacity

S Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 5: Managing Quality

________ is a managerial approach in which an entire organization is managed so that it excels in all quality dimensions that are important to customers.

A technique used to translate customer requirements into technical requirements is:

The upper and lower limits of a control chart should be wider than the upper and lower tolerance limits.

Based on W.Edwards Deming's Fourteen Points for Management,we can safely conclude he would have been a strong advocate for a Zero Defects promotion.

Reductions in process variance result in higher process capability.

Costs incurred by defects that occur prior to delivery to the customer are called:

W.Edwards Deming's Fourteen Points for Management include:

Develop a control chart and plot the data.Which of these conclusions is BEST?

________ is a family of standards,developed by the International Organization for Standardization,representing an international consensus on good quality management practices.

A barbecue sauce producer sells their product in a 20 ounce bottle.Their historical process mean has been 20 ounces with a standard deviation of 0.25 ounces.If their tolerance limits are set at 20 ounces plus or minus 1 ounce,what is the process capability ratio of the bottle filling process?

Taguchi defines quality in terms of:

Which of the following is NOT a core idea of total quality management?

What are the eight dimensions of quality as defined by David Garvin? Provide a short description of how each is different and then use them to evaluate an example product or service of your choosing.

An insurance company auditor takes eight samples of 250 completed forms to establish control limits for the fraction of insurance policy forms that are filled out incorrectly.The data appear in this table: -What is the center line for the appropriate chart?

Which of these statements about the zero defects view of the total cost of quality is BEST?

A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.

Money spent training an employee how to do the job mistake-free is an example of an appraisal cost.

Appraisal costs can occur when a company has NOT produced any defective items.

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Capacity

S Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters