Question 1

Having modular components is a major factor in the success of enterprise resource planning (ERP)systems because it keeps costs down.

Accepted Answer

A) True 
 B)False

Question 2

In manufacturing,identify one of the major links in the supply chain.

Accepted Answer

A) Distribution centre 
B) Foreign key 
C) Application generation 
D) Global data access 
A) Distribution centre 
B) Foreign key 
C) Application generation 
D) Global data access

Question 3

Several IT tools are needed to implement a personalization system.

Accepted Answer

A) True 
 B)False

Question 4

​A(n)_____ is a supply chain management (SCM)technology that enables business partners to send and receive information on business transactions.

Accepted Answer

A) ​purchase order 
B) ​business intelligence 
C) ​electronic data interchange 
D) ​printed invoice 
A) ​purchase order 
B) ​business intelligence 
C) ​electronic data interchange 
D) ​printed invoice

Question 5

The _____ component of an enterprise resource planning (ERP)system collects and analyzes relevant internal and external data and information needed by other functions.

Accepted Answer

A) unified database 
B) supply chain 
C) accounting 
D) e-commerce 
A) unified database 
B) supply chain 
C) accounting 
D) e-commerce

Question 6

Identify the functions coordinated by a supply chain management system (SCM).

Accepted Answer

A) Procuring materials and transforming them into intermediate and finished products or services 
B) Transmitting and receiving text messages across a network 
C) Marketing certain products and services and providing customized information to the consumers 
D) Improving budget allocation and managing cash flows 
A) Procuring materials and transforming them into intermediate and finished products or services 
B) Transmitting and receiving text messages across a network 
C) Marketing certain products and services and providing customized information to the consumers 
D) Improving budget allocation and managing cash flows

Question 7

In the context of an Internet-enabled supply chain management (SCM)system,activities providing real-time stock information and replenishing stock quickly are part of _____.

Accepted Answer

A) customer service 
B) production schedule 
C) procurement 
D) inventory management 
A) customer service 
B) production schedule 
C) procurement 
D) inventory management

Question 8

The customer relationship management (CRM)feature known as _________ assists with such tasks as controlling inventory,processing orders,tracking customer interactions,and analyzing sales forecasts and performance.

Accepted Answer

A) salesforce automation 
B) eCRM 
C) survey management 
D) automated customer service 
A) salesforce automation 
B) eCRM 
C) survey management 
D) automated customer service

Question 9

Which of the following is a disadvantage of an enterprise resource planning (ERP)system?

Accepted Answer

A) Need for extensive training 
B) Increase in labor costs 
C) Increase in order-to-fulfillment time 
D) Issues in planning and scheduling 
A) Need for extensive training 
B) Increase in labor costs 
C) Increase in order-to-fulfillment time 
D) Issues in planning and scheduling

Question 10

A _________ is an integrated network consisting of an organization,its vendors,transportation companies,and brokers used to deliver goods and services to customers.

Accepted Answer

A) supply chain 
B) performance tracker 
C) database 
D) global structure 
A) supply chain 
B) performance tracker 
C) database 
D) global structure

Question 11

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM)system.

Accepted Answer

A) True 
 B)False

Question 12

Supply chains exist in both service and manufacturing organizations.

Accepted Answer

A) True 
 B)False

Question 13

A key decision in supply chain management (SCM)related to manufacturing is cost.

Accepted Answer

A) True 
 B)False

Question 14

List the three functions coordinated by a supply chain management (SCM)system.

Accepted Answer

An SCM system coordinates the following

Question 15

In the context of Internet-enabled supply chain management (SCM),handling returned goods and out-of-stock notifications to customers is part of _____ activities.

Accepted Answer

A) order processing 
B) customer service 
C) production scheduling 
D) inventory management 
A) order processing 
B) customer service 
C) production scheduling 
D) inventory management

Question 16

In a manufacturing firm's supply chain management (SCM)system,which flow handles credit terms and payment schedules?

Accepted Answer

A) Product flow 
B) Information flow 
C) Finances flow 
D) Location flow 
A) Product flow 
B) Information flow 
C) Finances flow 
D) Location flow

Question 17

_________ is an integrated system that collects and processes data and manages and coordinates resources,information,and functions throughout an organization.

Accepted Answer

A) Enterprise resource planning (ERP) 
B) Enterprise application integration (EAI) 
C) Enterprise content management (ECM) 
D) Enterprise information portal (EIP)​ 
A) Enterprise resource planning (ERP) 
B) Enterprise application integration (EAI) 
C) Enterprise content management (ECM) 
D) Enterprise information portal (EIP)​

Question 18

In an enterprise resource planning (ERP)system,the _________ component supplies information on production costs and pricing.

Accepted Answer

A) manufacturing 
B) inventory management 
C) vendor integration 
D) sales 
A) manufacturing 
B) inventory management 
C) vendor integration 
D) sales

Question 19

_____ help determine the price of goods and services when there is no set price in the marketplace.

Accepted Answer

A) Bargains 
B) Auctions 
C) Barters 
D) Deals 
A) Bargains 
B) Auctions 
C) Barters 
D) Deals

Question 20

Which of the following is used by companies to improve the efficiency and effectiveness of the supply chain process?

Accepted Answer

A) Virtual private networks 
B) Traditional electronic data interchange (EDI) 
C) Paper documents 
D) The Internet and established Web protocols 
A) Virtual private networks 
B) Traditional electronic data interchange (EDI) 
C) Paper documents 
D) The Internet and established Web protocols

Having modular components is a major factor in the success of enterprise resource planning (ERP)systems because it keeps costs down.

In manufacturing,identify one of the major links in the supply chain.

Several IT tools are needed to implement a personalization system.

A(n)_____ is a supply chain management (SCM)technology that enables business partners to send and receive information on business transactions.

The _____ component of an enterprise resource planning (ERP)system collects and analyzes relevant internal and external data and information needed by other functions.

Identify the functions coordinated by a supply chain management system (SCM).

In the context of an Internet-enabled supply chain management (SCM)system,activities providing real-time stock information and replenishing stock quickly are part of _____.

The customer relationship management (CRM)feature known as _________ assists with such tasks as controlling inventory,processing orders,tracking customer interactions,and analyzing sales forecasts and performance.

Which of the following is a disadvantage of an enterprise resource planning (ERP)system?

A _________ is an integrated network consisting of an organization,its vendors,transportation companies,and brokers used to deliver goods and services to customers.

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM)system.

Supply chains exist in both service and manufacturing organizations.

A key decision in supply chain management (SCM)related to manufacturing is cost.

List the three functions coordinated by a supply chain management (SCM)system.

In the context of Internet-enabled supply chain management (SCM),handling returned goods and out-of-stock notifications to customers is part of _____ activities.

In a manufacturing firm's supply chain management (SCM)system,which flow handles credit terms and payment schedules?

_________ is an integrated system that collects and processes data and manages and coordinates resources,information,and functions throughout an organization.

In an enterprise resource planning (ERP)system,the _________ component supplies information on production costs and pricing.

_____ help determine the price of goods and services when there is no set price in the marketplace.

Which of the following is used by companies to improve the efficiency and effectiveness of the supply chain process?

Information Systems: An Overview

Computers: The Machines Behind Computing

Database Systems,Data Warehouses,and Data Marts

Personal,Legal,Ethical,and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication: Delivering Information Anywhere and Anytime

The Internet,Intranets,and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Management Support Systems

Intelligent Information Systems

Emerging Trends,Technologies,and Applications

Filters

Exam 11: Enterprise Systems

Having modular components is a major factor in the success of enterprise resource planning (ERP)systems because it keeps costs down.

In manufacturing,identify one of the major links in the supply chain.

Several IT tools are needed to implement a personalization system.

​A(n)_____ is a supply chain management (SCM)technology that enables business partners to send and receive information on business transactions.

The _____ component of an enterprise resource planning (ERP)system collects and analyzes relevant internal and external data and information needed by other functions.

Identify the functions coordinated by a supply chain management system (SCM).

In the context of an Internet-enabled supply chain management (SCM)system,activities providing real-time stock information and replenishing stock quickly are part of _____.

The customer relationship management (CRM)feature known as _________ assists with such tasks as controlling inventory,processing orders,tracking customer interactions,and analyzing sales forecasts and performance.

Which of the following is a disadvantage of an enterprise resource planning (ERP)system?

A _________ is an integrated network consisting of an organization,its vendors,transportation companies,and brokers used to deliver goods and services to customers.

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM)system.

Supply chains exist in both service and manufacturing organizations.

A key decision in supply chain management (SCM)related to manufacturing is cost.

List the three functions coordinated by a supply chain management (SCM)system.

In the context of Internet-enabled supply chain management (SCM),handling returned goods and out-of-stock notifications to customers is part of _____ activities.

In a manufacturing firm's supply chain management (SCM)system,which flow handles credit terms and payment schedules?

_________ is an integrated system that collects and processes data and manages and coordinates resources,information,and functions throughout an organization.

In an enterprise resource planning (ERP)system,the _________ component supplies information on production costs and pricing.

_____ help determine the price of goods and services when there is no set price in the marketplace.

Which of the following is used by companies to improve the efficiency and effectiveness of the supply chain process?

Information Systems: An Overview

Computers: The Machines Behind Computing

Database Systems,Data Warehouses,and Data Marts

Personal,Legal,Ethical,and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication: Delivering Information Anywhere and Anytime

The Internet,Intranets,and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Management Support Systems

Intelligent Information Systems

Emerging Trends,Technologies,and Applications

Filters

A(n)_____ is a supply chain management (SCM)technology that enables business partners to send and receive information on business transactions.