Exam 10: Travel Services

A performance bond is a form of insurance held by tour operators in case of financial difficulties.

Incentive travel has become a growing area of sales in the travel industry. a)Explain the concept of incentive travel.Why has this area grown? b)Discuss how this sub-industry operates.Who are the various customers involved? c)Describe the characteristics of customers for which this type of incentive works well.

Travel agencies traditionally made money from commissions when they sold travel services-mostly airline tickets.However, with the decrease in commissions being paid out to agencies, they have had to evolve their business practices. a)Identify and explain two factors that are changing the way agencies earn revenue. b)Explain two factors that will help travel agencies survive in the coming years.

Travelling with a tour director throughout your trip is one of the advantages of an escorted tour.

In what three ways are travel products sold in the travel services industry?

If your tour attended the Stratford Festival to watch Shakespeare's Macbeth and to participate in an after-show workshop with the actors, you were part of a(n)________________.

How does a specialty agency differ from a full-service agency?

Travel agencies are one of tourism's most important ____________________.

The practice of using a trip as a prize or award for performing to a certain set of standards is called ___________________.

Which type of tour provides discounts but no set itinerary so that individuals can create their own packaged tour?

In the seventeenth century, noblemen from England sent their sons on educational tours called _________________.

What is the typical division for a full-service agency between leisure travel and business travel?

Tour wholesalers purchase large quantities of airline seats and resell those seats to travel agents at a profit.

This organization works with the travel industry on training and setting professional industry standards.

Travel agencies can be categorized in several ways, including by the services they offer and by ownership/management system. a)Explain the difference between full-service, corporate, and specialty travel agencies. b)Briefly discuss three ways in which agencies may be owned and managed. c)List three major appointments and a brief description of the products each appointment gives the agency permission to sell. d)Of the major concerns identified by the travel services industry, which do you think creates the greatest threat to its existence? Justify your answer.

What is the "gateway city" in a tour brochure?

For a travel agency, which form of ownership has the highest degree of risk?

Tour operators must obtain approval for air or rail components of their packages from the National Travel Association.

In 2005, Randy Williams worked on a passport initiative that required travellers between Canada and the United States to present a passport or other government-approved secure document.This project was called ___________________.

Incentive travel occurs when a tour operator reduces tour prices in order to sell off unsold tour packages.