Exam 5: Accommodations

Private owners become affiliated with various organizations in order to attract the business of franchisees.

When a group of properties all use the same name and report to a central headquarters for direction, they are called a ___________________.

An example of a position found in the "front of the house" of a hotel would be ______________.

The terms owner and manager have the same meaning in the lodging industry.

The process of helping a customer with a guaranteed reservation to find another hotel for the night because your hotel was overbooked is called _______________.

A "double" is a room with two double beds.

Some customers will purchase a "piece" of a condominium, typically divided by segments of time.They are investing in _______________.

When properties are placed too close together, the competition that occurs from within the same company is called _______________.

As a group, the largest hotels in the world are located in __________________.

Having a nationally known brand name is one of the advantages of being involved in the franchise system.

A hotel that is owned by one company and operated by another is an example of _________________.

If a catered event is listed as having an open bar, this means that _____________________.

If you find that your bedspread has been folded down and there is a chocolate on your pillow, you have likely received turn-down service.

A room that has a separate living room and bedroom is called a __________________.

Back-of-the-house departments include food and beverage and catering.

A franchisor may cancel or buy back a franchise at any time if the franchisee breaks the rules.

Hotels may be owned and operated using four basic management systems.Briefly summarize the four major forms of ownership/operation, focusing on the following topics: a)two positive aspects of each style of ownership b)two negative aspects of each style of ownership c)Define a REIT and explain the purpose they fulfill in the lodging industry. d)Which of the management systems discussed in this question would you most like to own or operate? Explain your reasons.

The standard or highest daily rate charged by a hotel for a room rental is called the rack rate.

Payroll, auditors, and purchasing agents are all a part of which department?

Which type of accommodation caters to large business groups and meetings, usually in the downtown area of major cities?