Question 1

When a person enjoys taking risks and prefers to travel to destinations not yet popular with the general public, he/she is called _______________.

Accepted Answer

A)  an extrovert 
B)  a psychocentric 
C)  an allocentric 
D)  an introvert 
A)  an extrovert 
B)  a psychocentric 
C)  an allocentric 
D)  an introvert

Question 2

When tourists visit a community and display unwanted or disruptive behaviours, ________________.

Accepted Answer

A)  local resentment may build up between the guests and their community hosts 
B)  service prices will rise 
C)  the level of apathy of locals will increase 
D)  local laws and regulations will be developed to keep visitors away 
A)  local resentment may build up between the guests and their community hosts 
B)  service prices will rise 
C)  the level of apathy of locals will increase 
D)  local laws and regulations will be developed to keep visitors away

Question 3

One of the weakest links identified by the tourism industry is that of service response.This is described in the text as a human resource challenge.Of the ten issues listed below, choose the five you believe to be most critical to good service techniques.Explain why each problem arises and briefly discuss how you, as a manager, would try to alleviate them.

Accepted Answer

Here is an example:
We hire unskilled la

Question 4

People travel for a variety of reasons, including personality characteristics and the satisfaction of needs influenced by motivational pressures.However, there are many barriers that keep potential tourist from travelling.These barriers have a real and tangible impact on tourism operators.
a)Identify three distinct barriers to travel, providing a full description of each.
b)Illustrate how tourism operators are addressing these barriers in an effort to increase tourism business.

Accepted Answer

This answer should include any three of

Question 5

Institutional training is sometimes not recognized because ______________.

Accepted Answer

A)  employers often do not take the time to provide proper training to their employees 
B)  tourism has never been viewed as a true profession 
C)  many business operators work in tourism without having received formal training 
D)  the cost and time of training outweighs the benefits received 
A)  employers often do not take the time to provide proper training to their employees 
B)  tourism has never been viewed as a true profession 
C)  many business operators work in tourism without having received formal training 
D)  the cost and time of training outweighs the benefits received

Question 6

When someone is identified by age, education, and marital status, he or she is being identified by __________________.

Accepted Answer

A)  personal history 
B)  demographic characteristics 
C)  psychographic characteristics 
D)  life stage 
A)  personal history 
B)  demographic characteristics 
C)  psychographic characteristics 
D)  life stage

Question 7

When you travel to Moncton in the summer with a group of friends to attend a day-long music festival, which one of Maslow's needs are you satisfying?

Accepted Answer

A)  Self-actualization 
B)  Social 
C)  Physiological 
D)  Musical 
A)  Self-actualization 
B)  Social 
C)  Physiological 
D)  Musical

Question 8

A community that does not plan for tourism or view tourism as a benefit is considered to be ________________.

Accepted Answer

A)  tourism illiterate 
B)  tourism discrete 
C)  tourism poor 
D)  tourism curbed 
A)  tourism illiterate 
B)  tourism discrete 
C)  tourism poor 
D)  tourism curbed

Question 9

There is a strong focus on ethics in tourism.Ethics focuses on ______________.

Accepted Answer

A)  explicitly stated morals outlining the treatment of people based on religious, cultural, or ethnic differences 
B)  the ability to make distinctions between right and wrong conduct 
C)  producing written statements that guests can see in your establishment 
D)  enforcing the cultural beliefs native to your region 
A)  explicitly stated morals outlining the treatment of people based on religious, cultural, or ethnic differences 
B)  the ability to make distinctions between right and wrong conduct 
C)  producing written statements that guests can see in your establishment 
D)  enforcing the cultural beliefs native to your region

Question 10

Tourism Education Councils (TECs)__________________.

Accepted Answer

A)  are concerned with upgrading the skill and knowledge level of the tourism workforce and with certifying qualified tourism professionals 
B)  provide rules and guidelines for all schools that teach tourism to ensure each graduate is trained properly 
C)  are responsible for all the training that occurs in the tourism industry 
D)  focus on providing tourism statistics to the industry so that we may plan better for the future 
A)  are concerned with upgrading the skill and knowledge level of the tourism workforce and with certifying qualified tourism professionals 
B)  provide rules and guidelines for all schools that teach tourism to ensure each graduate is trained properly 
C)  are responsible for all the training that occurs in the tourism industry 
D)  focus on providing tourism statistics to the industry so that we may plan better for the future

Question 11

The increase in visibility of security in airports and border crossings is a way to satisfy which of Maslow's levels of needs?

Accepted Answer

A)  Social and belonging 
B)  Ego and self-esteem 
C)  Physiological 
D)  Safety 
A)  Social and belonging 
B)  Ego and self-esteem 
C)  Physiological 
D)  Safety

When a person enjoys taking risks and prefers to travel to destinations not yet popular with the general public, he/she is called _______________.

When tourists visit a community and display unwanted or disruptive behaviours, ________________.

Institutional training is sometimes not recognized because ______________.

When someone is identified by age, education, and marital status, he or she is being identified by __________________.

When you travel to Moncton in the summer with a group of friends to attend a day-long music festival, which one of Maslow's needs are you satisfying?

A community that does not plan for tourism or view tourism as a benefit is considered to be ________________.

There is a strong focus on ethics in tourism.Ethics focuses on ______________.

Tourism Education Councils (TECs)__________________.

The increase in visibility of security in airports and border crossings is a way to satisfy which of Maslow's levels of needs?

Understanding Tourism

Planning, Developing, and Marketing a Destination

Transportation

Accommodations

Food and Beverage

Recreation

Adventure Tourism and Outdoor Recreation

Events

Travel Services

Tourism Services

Challenges and the Future

Filters

Exam 2: Tourism Guests and Hosts

When a person enjoys taking risks and prefers to travel to destinations not yet popular with the general public, he/she is called _______________.

When tourists visit a community and display unwanted or disruptive behaviours, ________________.

Institutional training is sometimes not recognized because ______________.

When someone is identified by age, education, and marital status, he or she is being identified by __________________.

When you travel to Moncton in the summer with a group of friends to attend a day-long music festival, which one of Maslow's needs are you satisfying?

A community that does not plan for tourism or view tourism as a benefit is considered to be ________________.

There is a strong focus on ethics in tourism.Ethics focuses on ______________.

Tourism Education Councils (TECs)__________________.

The increase in visibility of security in airports and border crossings is a way to satisfy which of Maslow's levels of needs?

Understanding Tourism

Planning, Developing, and Marketing a Destination

Transportation

Accommodations

Food and Beverage

Recreation

Adventure Tourism and Outdoor Recreation

Events

Travel Services

Tourism Services

Challenges and the Future

Filters