Question 1

The effectiveness criteria associated with the open systems quadrant is

Accepted Answer

A) profit and productivity 
B) commitment and engagement 
C) stability and continuity 
D) market share and profit margins 
E) adaptability, external support, and change 
A) profit and productivity 
B) commitment and engagement 
C) stability and continuity 
D) market share and profit margins 
E) adaptability, external support, and change

Question 2

The Create action imperative is associated with which psychological state that is associated with "lift"?

Accepted Answer

A) being purpose-centered 
B) being internally-directed 
C) being externally open 
D) being other focused 
E) none of these 
A) being purpose-centered 
B) being internally-directed 
C) being externally open 
D) being other focused 
E) none of these

Question 3

The open systems model is consistent with which theoretical perspective?

Accepted Answer

A) Bureaucratic theory 
B) Administrative theory 
C) Scientific management theory 
D) Human relations theory 
E) Contingency theory 
A) Bureaucratic theory 
B) Administrative theory 
C) Scientific management theory 
D) Human relations theory 
E) Contingency theory

Question 4

All of the following are modes of increasing your power and ability to influence supervisors EXCEPT?

Accepted Answer

A) Looking for ways to solve problems that superiors are facing 
B) Encouraging superiors to discuss their problems 
C) Making certain supervisors know what is expected of them in their role 
D) Providing constructive feedback on things supervisors do. 
E) Taking initiative 
A) Looking for ways to solve problems that superiors are facing 
B) Encouraging superiors to discuss their problems 
C) Making certain supervisors know what is expected of them in their role 
D) Providing constructive feedback on things supervisors do. 
E) Taking initiative

Question 5

What is dialogue?

Accepted Answer

A) A process of working things out through a thoughtful sharing of viewpoints 
B) The free flow of meaning in an atmosphere of mutual trust and respect 
C) A process working things out when there is a lack of mutual purpose 
D) Both a process of working things out through a thoughtful sharing of viewpoints and the free flow of meaning in an atmosphere of mutual trust and respect describe dialogue 
E) Both a process of working things out through a thoughtful sharing of viewpoints and a process working things out when there is a lack of mutual purpose describe dialogue 
A) A process of working things out through a thoughtful sharing of viewpoints 
B) The free flow of meaning in an atmosphere of mutual trust and respect 
C) A process working things out when there is a lack of mutual purpose 
D) Both a process of working things out through a thoughtful sharing of viewpoints and the free flow of meaning in an atmosphere of mutual trust and respect describe dialogue 
E) Both a process of working things out through a thoughtful sharing of viewpoints and a process working things out when there is a lack of mutual purpose describe dialogue

Question 6

The effectiveness of your communication can be improved if you:

Accepted Answer

A) Find a role model and copy their communication style 
B) Try to tailor your communications for different audiences 
C) Find your own authentic voice and use it to establish a connection with your audience 
D) Find a role model and copy their communication style and try to tailor your communications for different audiences, but do not find your own authentic voice and use it to establish a connection with your audience 
E) Try to tailor your communications for different audiences and find your own authentic voice and use it to establish a connection with your audience, but do not find a role model and copy their communication style 
A) Find a role model and copy their communication style 
B) Try to tailor your communications for different audiences 
C) Find your own authentic voice and use it to establish a connection with your audience 
D) Find a role model and copy their communication style and try to tailor your communications for different audiences, but do not find your own authentic voice and use it to establish a connection with your audience 
E) Try to tailor your communications for different audiences and find your own authentic voice and use it to establish a connection with your audience, but do not find a role model and copy their communication style

Question 7

In a force field analysis, which of the following actions will be LEAST effective in creating change?

Accepted Answer

A) Increasing the strength of driving forces 
B) Removing some of the resisting forces 
C) Determining whether any of the resisting forces can be changed into driving forces 
D) Reducing the strength of some of the resisting forces 
E) All of these will be equally effective in creating change 
A) Increasing the strength of driving forces 
B) Removing some of the resisting forces 
C) Determining whether any of the resisting forces can be changed into driving forces 
D) Reducing the strength of some of the resisting forces 
E) All of these will be equally effective in creating change

Question 8

All of the following are guidelines for using visuals in a presentation EXCEPT:

Accepted Answer

A) Visuals should have a clear headline 
B) Visuals should be organized into digestible bites 
C) Visuals are primarily for the speaker, not the audience 
D) Visuals should not be overloaded with text 
E) Visuals should supplement what the speaker is saying, not repeat it 
A) Visuals should have a clear headline 
B) Visuals should be organized into digestible bites 
C) Visuals are primarily for the speaker, not the audience 
D) Visuals should not be overloaded with text 
E) Visuals should supplement what the speaker is saying, not repeat it

Question 9

Which condition of dialogue answers the following questions: Do we share the same definition of terms, words and expressions? Does each party know what the other is actually saying?

Accepted Answer

A) Mutual purpose 
B) Mutual goals 
C) Mutual respect 
D) Mutual meaning 
E) Mutual benefit 
A) Mutual purpose 
B) Mutual goals 
C) Mutual respect 
D) Mutual meaning 
E) Mutual benefit

Question 10

Which of the following is NOT a common individual barrier to creative thinking?

Accepted Answer

A) Being afraid of looking foolish 
B) Having a high tolerance for ambiguity 
C) Lacking information 
D) Stereotyping things according to common types 
E) Being resistant to change 
A) Being afraid of looking foolish 
B) Having a high tolerance for ambiguity 
C) Lacking information 
D) Stereotyping things according to common types 
E) Being resistant to change

Question 11

Which of the following actions are useful when attempting to increase your power and ability to influence your peers?

Accepted Answer

A) Create informal problem-solving groups across units. 
B) Try to understand their problems and share useful information 
C) Hide the fact that you are being self-serving 
D) All of these 
E) Create informal problem-solving groups across units and try to understand their problems and share useful information, but not hiding the fact that you are being self-serving 
A) Create informal problem-solving groups across units. 
B) Try to understand their problems and share useful information 
C) Hide the fact that you are being self-serving 
D) All of these 
E) Create informal problem-solving groups across units and try to understand their problems and share useful information, but not hiding the fact that you are being self-serving

Question 12

The use of force field analysis is especially appropriate for the open systems quadrant of the competing values framework because the open systems model

Accepted Answer

A) Assumes that all organizational changes should be the result of changes in the external environment 
B) Assumes that when the external environment changes the internal environment should also change 
C) Assumes that when the external environment changes, it is critical to maintain stability inside the organization 
D) Assumes that all organizational changes should be the result of internal initiatives focused on efficiency 
E) Assumes that when the external environment changes, the organization needs to ensure that its strategies are still aligned with the current environment 
A) Assumes that all organizational changes should be the result of changes in the external environment 
B) Assumes that when the external environment changes the internal environment should also change 
C) Assumes that when the external environment changes, it is critical to maintain stability inside the organization 
D) Assumes that all organizational changes should be the result of internal initiatives focused on efficiency 
E) Assumes that when the external environment changes, the organization needs to ensure that its strategies are still aligned with the current environment

Question 13

When a message is insightful, mind-stretching, and visionary, it is more likely to be intended to ________________ than to ___________________

Accepted Answer

A) build trust; provide facts 
B) direct action; stimulate change 
C) stimulate change; provide facts 
D) provide facts; stimulate change 
E) build trust; direct change 
A) build trust; provide facts 
B) direct action; stimulate change 
C) stimulate change; provide facts 
D) provide facts; stimulate change 
E) build trust; direct change

Question 14

Which of the following is TRUE with respect to brainstorming and nominal group technique?

Accepted Answer

A) Brainstorming is intended to create constructive conflict as people argue about the merits of different ideas. 
B) Nominal group technique encourages people to focus on their own unique definition of the problem. 
C) Effective brainstorming depends upon the designation of an active devil's advocate 
D) Nominal group technique is a quick way to generate new ideas. 
E) Nominal group technique includes a brainstorming phase. 
A) Brainstorming is intended to create constructive conflict as people argue about the merits of different ideas. 
B) Nominal group technique encourages people to focus on their own unique definition of the problem. 
C) Effective brainstorming depends upon the designation of an active devil's advocate 
D) Nominal group technique is a quick way to generate new ideas. 
E) Nominal group technique includes a brainstorming phase.

Question 15

Which approach to change is described as using forms of leverage such as the threat of being fired or ostracized?

Accepted Answer

A) Telling 
B) Transforming 
C) Forcing 
D) Participating 
E) Selling 
A) Telling 
B) Transforming 
C) Forcing 
D) Participating 
E) Selling

Question 16

Which of the competing values action imperatives is associated with creating "lift" by focusing on how you can achieve extraordinary results?

Accepted Answer

A) Collaborate 
B) Control 
C) Compete 
D) Create 
E) Conform 
A) Collaborate 
B) Control 
C) Compete 
D) Create 
E) Conform

Question 17

What do individuals who manage primarily based on the open systems model tend focus on?

Accepted Answer

A) establishing rules and procedures that can help ensure consistency and conformity with laws and regulations. 
B) maintaining a an emphasis on effort and productivity to ensure that customer demands are met in a timely fashion 
C) making sure that work flows smoothly and that activities are carried out according to their relative importance with a minimum amount of friction among individuals, work groups, and work units. 
D) coming up with new ideas and testing them for feasibility to ensure that the organization is able to adapt when the external environment changes 
E) identifying the needs of employees and ensuring that they are being met 
A) establishing rules and procedures that can help ensure consistency and conformity with laws and regulations. 
B) maintaining a an emphasis on effort and productivity to ensure that customer demands are met in a timely fashion 
C) making sure that work flows smoothly and that activities are carried out according to their relative importance with a minimum amount of friction among individuals, work groups, and work units. 
D) coming up with new ideas and testing them for feasibility to ensure that the organization is able to adapt when the external environment changes 
E) identifying the needs of employees and ensuring that they are being met

Question 18

Which of the following is included in the polish category of effective presentations?

Accepted Answer

A) Practicing 
B) Making sure your appearance is appropriate 
C) Having your notes in order 
D) All of these are in the polish category 
E) Practicing and having your notes in order, but not making sure your appearance is appropriate 
A) Practicing 
B) Making sure your appearance is appropriate 
C) Having your notes in order 
D) All of these are in the polish category 
E) Practicing and having your notes in order, but not making sure your appearance is appropriate

Question 19

Which of the following is a way to increase your power and influence with respect to your subordinates?

Accepted Answer

A) Give them credit for their ideas when talking to supervisors. 
B) Provide training. 
C) Do not be afraid to talk about the ways you depend upon each other. 
D) All of these are ways to influence subordinates. 
E) None of these are ways to influence subordinates 
A) Give them credit for their ideas when talking to supervisors. 
B) Provide training. 
C) Do not be afraid to talk about the ways you depend upon each other. 
D) All of these are ways to influence subordinates. 
E) None of these are ways to influence subordinates

Question 20

Using analogies can be useful for stimulating creative thinking because

Accepted Answer

A) Analogies help us think about things in different ways. 
B) Analogies are unlikely to cause us to go off on a tangent 
C) Analogies encourage us to think about problems in an historical context 
D) All of these are reasons analogies can be useful for stimulating creative thinking 
E) None of these, analogies are not useful for stimulating creative thinking 
A) Analogies help us think about things in different ways. 
B) Analogies are unlikely to cause us to go off on a tangent 
C) Analogies encourage us to think about problems in an historical context 
D) All of these are reasons analogies can be useful for stimulating creative thinking 
E) None of these, analogies are not useful for stimulating creative thinking

The effectiveness criteria associated with the open systems quadrant is

The Create action imperative is associated with which psychological state that is associated with "lift"?

The open systems model is consistent with which theoretical perspective?

All of the following are modes of increasing your power and ability to influence supervisors EXCEPT?

What is dialogue?

The effectiveness of your communication can be improved if you:

In a force field analysis, which of the following actions will be LEAST effective in creating change?

All of the following are guidelines for using visuals in a presentation EXCEPT:

Which condition of dialogue answers the following questions: Do we share the same definition of terms, words and expressions? Does each party know what the other is actually saying?

Which of the following is NOT a common individual barrier to creative thinking?

Which of the following actions are useful when attempting to increase your power and ability to influence your peers?

The use of force field analysis is especially appropriate for the open systems quadrant of the competing values framework because the open systems model

When a message is insightful, mind-stretching, and visionary, it is more likely to be intended to than to ___

Which of the following is TRUE with respect to brainstorming and nominal group technique?

Which approach to change is described as using forms of leverage such as the threat of being fired or ostracized?

Which of the competing values action imperatives is associated with creating "lift" by focusing on how you can achieve extraordinary results?

What do individuals who manage primarily based on the open systems model tend focus on?

Which of the following is included in the polish category of effective presentations?

Which of the following is a way to increase your power and influence with respect to your subordinates?

Using analogies can be useful for stimulating creative thinking because

The Competing Values Approach to Management

Establishing and Maintaining Stability and Continuity

Improving Productivity and Increasing Profitability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters

Exam 4: Promoting Change and Encouraging Adaptability

The effectiveness criteria associated with the open systems quadrant is

The Create action imperative is associated with which psychological state that is associated with "lift"?

The open systems model is consistent with which theoretical perspective?

All of the following are modes of increasing your power and ability to influence supervisors EXCEPT?

What is dialogue?

The effectiveness of your communication can be improved if you:

In a force field analysis, which of the following actions will be LEAST effective in creating change?

All of the following are guidelines for using visuals in a presentation EXCEPT:

Which condition of dialogue answers the following questions: Do we share the same definition of terms, words and expressions? Does each party know what the other is actually saying?

Which of the following is NOT a common individual barrier to creative thinking?

Which of the following actions are useful when attempting to increase your power and ability to influence your peers?

The use of force field analysis is especially appropriate for the open systems quadrant of the competing values framework because the open systems model

When a message is insightful, mind-stretching, and visionary, it is more likely to be intended to ________________ than to ___________________

Which of the following is TRUE with respect to brainstorming and nominal group technique?

Which approach to change is described as using forms of leverage such as the threat of being fired or ostracized?

Which of the competing values action imperatives is associated with creating "lift" by focusing on how you can achieve extraordinary results?

What do individuals who manage primarily based on the open systems model tend focus on?

Which of the following is included in the polish category of effective presentations?

Which of the following is a way to increase your power and influence with respect to your subordinates?

Using analogies can be useful for stimulating creative thinking because

The Competing Values Approach to Management

Establishing and Maintaining Stability and Continuity

Improving Productivity and Increasing Profitability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters

When a message is insightful, mind-stretching, and visionary, it is more likely to be intended to than to ___