Question 1

What is enterprise resource planning (ERP)?

Accepted Answer

A) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
B) Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprisewide information about all business operations. 
C) A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
D) Connects the plans, methods, and tools aimed at integrating separate enterprise system. 
A) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
B) Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprisewide information about all business operations. 
C) A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
D) Connects the plans, methods, and tools aimed at integrating separate enterprise system.

Question 2

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

Accepted Answer

A) True 
 B)False

Question 3

In the basic supply chain return refers to supporting customers and product returns.

Accepted Answer

A) True 
 B)False

Question 4

What is middleware?

Accepted Answer

A) The use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Translates information between disparate systems. 
D) Packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors. 
A) The use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Translates information between disparate systems. 
D) Packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Question 5

Plan, source, give, get, and return are the five basic supply chain management components.

Accepted Answer

A) True 
 B)False

Question 6

Website personalization occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Accepted Answer

A) True 
 B)False

Question 7

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Accepted Answer

A) Forward integration 
B) Forward data interchange 
C) Backward integration 
D) Backward data interchange 
A) Forward integration 
B) Forward data interchange 
C) Backward integration 
D) Backward data interchange

Question 8

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

Accepted Answer

A) Procurement 
B) Logistics 
C) Materials management 
D) Bullwhip effect 
A) Procurement 
B) Logistics 
C) Materials management 
D) Bullwhip effect

Question 9

Makerspaces is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Accepted Answer

A) True 
 B)False

Question 10

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

Accepted Answer

A) True 
 B)False

Question 11

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 12

What are unmanned aircraft that can fly autonomously, or without a human?

Accepted Answer

A) 3D Printing 
B) Robotics 
C) Drones 
D) RFID 
A) 3D Printing 
B) Robotics 
C) Drones 
D) RFID

Question 13

Business intelligence is both a core and extended ERP component.

Accepted Answer

A) True 
 B)False

Question 14

What is a backward integration?

Accepted Answer

A) The integration of data from multiple sources, which provides a unified view of all data. 
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes. 
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D) The integration of a company's existing management information systems. 
A) The integration of data from multiple sources, which provides a unified view of all data. 
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes. 
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D) The integration of a company's existing management information systems.

Question 15

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A) Plan 
B) Source 
C) Cost 
D) Deliver 
A) Plan 
B) Source 
C) Cost 
D) Deliver

Question 16

Electronic data interchange (EDI)is a standard format for the electronic exchange of information between supply chain participants

Accepted Answer

A) True 
 B)False

Question 17

Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

Accepted Answer

A) True 
 B)False

Question 18

Who are the primary users of SCM systems?

Accepted Answer

A) Sales, marketing, customer service 
B) Accounting, finance, logistics, and production 
C) Customers, resellers, partners, suppliers, and distributors 
D) All of the above 
A) Sales, marketing, customer service 
B) Accounting, finance, logistics, and production 
C) Customers, resellers, partners, suppliers, and distributors 
D) All of the above

Question 19

Which of the following is a common customer service CRM metric?

Accepted Answer

A) Number of new prospective customers 
B) Number of marketing campaigns 
C) Average time to resolution 
D) Revenue generated by marketing campaigns 
A) Number of new prospective customers 
B) Number of marketing campaigns 
C) Average time to resolution 
D) Revenue generated by marketing campaigns

Question 20

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Accepted Answer

A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning 
A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning

What is enterprise resource planning (ERP)?

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

In the basic supply chain return refers to supporting customers and product returns.

What is middleware?

Plan, source, give, get, and return are the five basic supply chain management components.

Website personalization occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

Makerspaces is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

What are unmanned aircraft that can fly autonomously, or without a human?

Business intelligence is both a core and extended ERP component.

What is a backward integration?

Which of the following is not one of the five basic components of supply chain management?

Electronic data interchange (EDI)is a standard format for the electronic exchange of information between supply chain participants

Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

Who are the primary users of SCM systems?

Which of the following is a common customer service CRM metric?

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters

Exam 8: Enterprise Applications: Business Communications

What is enterprise resource planning (ERP)?

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

In the basic supply chain return refers to supporting customers and product returns.

What is middleware?

Plan, source, give, get, and return are the five basic supply chain management components.

Website personalization occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

Makerspaces is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

What are unmanned aircraft that can fly autonomously, or without a human?

Business intelligence is both a core and extended ERP component.

What is a backward integration?

Which of the following is not one of the five basic components of supply chain management?

Electronic data interchange (EDI)is a standard format for the electronic exchange of information between supply chain participants

Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.

Who are the primary users of SCM systems?

Which of the following is a common customer service CRM metric?

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters