Exam 5: Orientation, training, and Development

Scenario 5.2 Customer Complaint about Counter Crew RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew. -Please refer to Scenario 5.2.What is the best step the manager could take to improve RJ's orientation?

What is one of the methods for evaluating training?

According to the Conference Board of Canada survey,Canadian businesses spend about $650 per employee each year on formal training.

A legal office uses exams to evaluate its legal assistant training program.Which training evaluation method is being used?

Which statement best defines employee training?

While a career development program requires special processes and techniques,which of the following is a basic requirement?

A major advantage of the on-the-job training method is that it provides hands-on experience under normal working conditions.

What are the third and fourth steps in the systems approach to training?

What type of on-the-job training is a manager engaging in who provides a continuing flow of instructions,comments,and suggestions to the subordinate?

A common approach to establishing a career development program is to integrate it with the existing HR functions and structures in the organization.

What is NOT suggested to overcome common drawbacks of on-the-job training?

What is the term for the placement of an employee in another job for which the duties,responsibilities,status,and remuneration are approximately equal to those of the previous job?

Vecima Networks,a small electronics manufacturer in Victoria,B.C. ,identified that the real issue for its training focus was on the employees who actually work the assembly lines.Since many of the people on the assembly lines had dropped out of school,more than technical training was required.Employees stated that they didn't understand the engineers' instructions even when written in very basic language.Many of the workers in the lower skilled jobs could not read the safety signs.To improve the situation,Vecima partnered with a not-for-profit community literacy organization to design and deliver literacy workshops for many of their employees at a cost of $50,000. What are some of the benefits for Vecima Networks to invest in basic literacy training?

The system of training in which a worker who is entering the skilled trades is given thorough instruction and experience,both on and off the job in all aspects of the work,is known as trades training.

In order to increase the motivation of trainees,the training objectives must be clearly related to trainees' individual goals or needs.

Scenario 5.1: Is Training Worthwhile? Co-op Credit is a large credit union in Manitoba.Its training program is one that develops financial service representatives.The training consists of several modules,and each is evaluated upon completion.In-house and classroom-based modules teach content,such as computer literacy,cash duties,and introduction to the credit union's products and services,and progresses through to more advanced training,such as consumer lending practices,estates,and minimal mortgage lending.Each three- to five-day module is followed by a work period of three to 12 months,so that employees can apply their knowledge.Training is measured by having participants complete a satisfaction survey at the end of the classroom training,writing exams,and having managers conduct performance reviews on the job-specific competencies that were learned during the training sessions.Co-op Credit union provides development resource kits,which include career assessments,training courses,seminars,books and work opportunities to all their employees.They provide leadership development training and mentoring to their managers.Coop Credit has increased their attention on talent management as a way to attract and retain top talent. -Please refer to Scenario 5.1.What are the development resource kits an example of?

Transfer of training refers to the successful application of knowledge,skills and abilities learned to what is required on the job.

Employees tend to feel they receive more benefits from an orientation program that is formalized.

Which management training technique emphasizes the need to involve supervisory trainees in handling real-life employee problems,and to receive immediate feedback on their own performance?

A promotion is the placement of an employee in another job for which the duties,responsibilities,status,and remuneration are approximately equal to those of the previous job.