Question 1

The "Create Standard Order: Overview" window in the SAP system is used to create new sales orders.

Accepted Answer

A) True 
 B)False

Question 2

An SAP system can trigger a message to the warehouse manager to ship products on a scheduled date after a sales order has been approved.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a front office customer-facing process?

Accepted Answer

A)  promotion 
B)  demand management 
C)  procurement 
D)  returns management 
A)  promotion 
B)  demand management 
C)  procurement 
D)  returns management

Question 4

Prior to the implementation of SAP,the organization's warehouse was responsible for checking the credit of new customers.

Accepted Answer

A) True 
 B)False

Question 5

Process synergy occurs when processes are mutually supportive-when one process is done well,then the objectives of another process are supported.

Accepted Answer

A) True 
 B)False

Question 6

In an organization that uses SAP,the warehouse manager uses the ________ screen in the SAP system to ship items to customers.

Accepted Answer

A)  Post Incoming Payments 
B)  Outbound Delivery 
C)  Billing Due List 
D)  Create Standard Order 
A)  Post Incoming Payments 
B)  Outbound Delivery 
C)  Billing Due List 
D)  Create Standard Order

Question 7

In an SAP system,the warehouse manager is usually responsible for credit approval in a sale.

Accepted Answer

A) True 
 B)False

Question 8

________ is a multi-firm process of buying and selling goods and services using Internet technologies.

Accepted Answer

A)  Social engineering 
B)  Value networking 
C)  E-commerce 
D)  Social networking 
A)  Social engineering 
B)  Value networking 
C)  E-commerce 
D)  Social networking

Question 9

In an organization that follows a common sales process and does not implement SAP,many sales orders are often rejected due to a lack of inventory.Which of the following is the problem with the sales process that led to the rejection of the sales orders?

Accepted Answer

A)  Sales staff are not given access to the warehouse database. 
B)  Accountants are not checking inventory levels before approving a sale. 
C)  Sales staff are not instructed to check the warehouse database. 
D)  Inventory data available to the sales agents lag by a day. 
A)  Sales staff are not given access to the warehouse database. 
B)  Accountants are not checking inventory levels before approving a sale. 
C)  Sales staff are not instructed to check the warehouse database. 
D)  Inventory data available to the sales agents lag by a day.

Question 10

In an organization that has not implemented SAP,the ________ department is responsible for checking customers' history of payments and determining the risk of selling to a customer.

Accepted Answer

A)  accounting 
B)  marketing 
C)  manufacturing 
D)  purchasing 
A)  accounting 
B)  marketing 
C)  manufacturing 
D)  purchasing

Question 11

Which of the following statements is true about Salesforce.com?

Accepted Answer

A)  Companies need to have their own database before using Salesforce.com. 
B)  Salesforce.com keeps its customers' data in the cloud. 
C)  The software offered by Salesforce.com lacks scalability. 
D)  Start-up costs associated with using Salesforce.com are typically high. 
A)  Companies need to have their own database before using Salesforce.com. 
B)  Salesforce.com keeps its customers' data in the cloud. 
C)  The software offered by Salesforce.com lacks scalability. 
D)  Start-up costs associated with using Salesforce.com are typically high.

Question 12

Inducing buyers to purchase products is a part of the outbound logistics activity of the value chain.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is likely to be a change that will occur in the common sales process after the implementation of SAP?

Accepted Answer

A)  The sales agent is given the authority to approve a sale. 
B)  Before every sale, the warehouse manager receives a request from the sales department for updates on inventory levels. 
C)  The pre-sales activities are removed from the sales process, and inventory and price data are maintained by the warehouse. 
D)  A unified system is implemented to track all sales data. 
A)  The sales agent is given the authority to approve a sale. 
B)  Before every sale, the warehouse manager receives a request from the sales department for updates on inventory levels. 
C)  The pre-sales activities are removed from the sales process, and inventory and price data are maintained by the warehouse. 
D)  A unified system is implemented to track all sales data.

Question 14

B2C sales are much more common than B2B sales.

Accepted Answer

A) True 
 B)False

Question 15

Clearinghouses match buyers and sellers by using an IS version of a standard auction.

Accepted Answer

A) True 
 B)False

Question 16

Shipping products to customers is an activity of the sales process.

Accepted Answer

A) True 
 B)False

Question 17

Warehouse managers use the Maintain Billing Due List screen to update picked items in SAP.

Accepted Answer

A) True 
 B)False

Question 18

In an organization that implements SAP,once a sales order is created,the very next step is to ________.

Accepted Answer

A)  send a message to the accounting department 
B)  approve an invoice to be sent to the customer 
C)  deduct the number of items sold from the database 
D)  verify pre-sales actions 
A)  send a message to the accounting department 
B)  approve an invoice to be sent to the customer 
C)  deduct the number of items sold from the database 
D)  verify pre-sales actions

Question 19

Which of the following is a general benefit that is achieved as a result of implementing SAP if the company followed a typical sales process earlier?

Accepted Answer

A)  Every department's database will be separated and protected from other departments. 
B)  Process synergy can be avoided. 
C)  The process of checking credit for new customers will be faster. 
D)  The warehouse manager can approve sales to priority customers. 
A)  Every department's database will be separated and protected from other departments. 
B)  Process synergy can be avoided. 
C)  The process of checking credit for new customers will be faster. 
D)  The warehouse manager can approve sales to priority customers.

Question 20

An accounting department can generate a bill using the SAP system only after the warehouse has posted goods to the buyer.

Accepted Answer

A) True 
 B)False

The "Create Standard Order: Overview" window in the SAP system is used to create new sales orders.

An SAP system can trigger a message to the warehouse manager to ship products on a scheduled date after a sales order has been approved.

Which of the following is a front office customer-facing process?

Prior to the implementation of SAP,the organization's warehouse was responsible for checking the credit of new customers.

Process synergy occurs when processes are mutually supportive-when one process is done well,then the objectives of another process are supported.

In an organization that uses SAP,the warehouse manager uses the ________ screen in the SAP system to ship items to customers.

In an SAP system,the warehouse manager is usually responsible for credit approval in a sale.

________ is a multi-firm process of buying and selling goods and services using Internet technologies.

In an organization that follows a common sales process and does not implement SAP,many sales orders are often rejected due to a lack of inventory.Which of the following is the problem with the sales process that led to the rejection of the sales orders?

In an organization that has not implemented SAP,the ________ department is responsible for checking customers' history of payments and determining the risk of selling to a customer.

Which of the following statements is true about Salesforce.com?

Inducing buyers to purchase products is a part of the outbound logistics activity of the value chain.

Which of the following is likely to be a change that will occur in the common sales process after the implementation of SAP?

B2C sales are much more common than B2B sales.

Clearinghouses match buyers and sellers by using an IS version of a standard auction.

Shipping products to customers is an activity of the sales process.

Warehouse managers use the Maintain Billing Due List screen to update picked items in SAP.

In an organization that implements SAP,once a sales order is created,the very next step is to ________.

Which of the following is a general benefit that is achieved as a result of implementing SAP if the company followed a typical sales process earlier?

An accounting department can generate a bill using the SAP system only after the warehouse has posted goods to the buyer.

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Using Is to Improve Processes

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters

Exam 8: Supporting the Sales Process With Sap

The "Create Standard Order: Overview" window in the SAP system is used to create new sales orders.

An SAP system can trigger a message to the warehouse manager to ship products on a scheduled date after a sales order has been approved.

Which of the following is a front office customer-facing process?

Prior to the implementation of SAP,the organization's warehouse was responsible for checking the credit of new customers.

Process synergy occurs when processes are mutually supportive-when one process is done well,then the objectives of another process are supported.

In an organization that uses SAP,the warehouse manager uses the ________ screen in the SAP system to ship items to customers.

In an SAP system,the warehouse manager is usually responsible for credit approval in a sale.

________ is a multi-firm process of buying and selling goods and services using Internet technologies.

In an organization that follows a common sales process and does not implement SAP,many sales orders are often rejected due to a lack of inventory.Which of the following is the problem with the sales process that led to the rejection of the sales orders?

In an organization that has not implemented SAP,the ________ department is responsible for checking customers' history of payments and determining the risk of selling to a customer.

Which of the following statements is true about Salesforce.com?

Inducing buyers to purchase products is a part of the outbound logistics activity of the value chain.

Which of the following is likely to be a change that will occur in the common sales process after the implementation of SAP?

B2C sales are much more common than B2B sales.

Clearinghouses match buyers and sellers by using an IS version of a standard auction.

Shipping products to customers is an activity of the sales process.

Warehouse managers use the Maintain Billing Due List screen to update picked items in SAP.

In an organization that implements SAP,once a sales order is created,the very next step is to ________.

Which of the following is a general benefit that is achieved as a result of implementing SAP if the company followed a typical sales process earlier?

An accounting department can generate a bill using the SAP system only after the warehouse has posted goods to the buyer.

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Using Is to Improve Processes

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters