Question 1

Clearly communicated objectives help process participants better understand how the process can be improved.

Accepted Answer

A) True 
 B)False

Question 2

When Naomi makes decisions regarding the location of a new franchise for her Italian restaurant and charts out the growth plan for her business over the next 5-8 years,her decisions relate to the ________ processes of her business.

Accepted Answer

A)  strategic 
B)  operational 
C)  managerial 
D)  transactional 
A)  strategic 
B)  operational 
C)  managerial 
D)  transactional

Question 3

Since judgment and a tolerance for ambiguity are important,managerial processes typically have more human actors than strategic processes.

Accepted Answer

A) True 
 B)False

Question 4

Managers need not make unstated objectives of a process explicit.

Accepted Answer

A) True 
 B)False

Question 5

________ include determining pay scales and authorizing types of incentives.

Accepted Answer

A)  Strategic service processes 
B)  Strategic human resources processes 
C)  Strategic marketing processes 
D)  Strategic operations processes 
A)  Strategic service processes 
B)  Strategic human resources processes 
C)  Strategic marketing processes 
D)  Strategic operations processes

Question 6

Actors are resources who are either humans or computer hardware.

Accepted Answer

A) True 
 B)False

Question 7

Processes can have effectiveness or efficiency objectives,or both.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is true about the Six Sigma project?

Accepted Answer

A)  It seeks to improve process outputs by removing the causes of defects. 
B)  It maximizes the variability in a business process. 
C)  It follows a very unstructured sequence of steps for measuring quality. 
D)  Its goal is to ensure that at least 50 percent of products are free from defects. 
A)  It seeks to improve process outputs by removing the causes of defects. 
B)  It maximizes the variability in a business process. 
C)  It follows a very unstructured sequence of steps for measuring quality. 
D)  Its goal is to ensure that at least 50 percent of products are free from defects.

Question 9

How can a process be improved by using process management principles?

Accepted Answer

A)  by automating the activities 
B)  by minimizing the outsourcing of activities 
C)  by removing unproductive resources from a process 
D)  by creating a bottleneck 
A)  by automating the activities 
B)  by minimizing the outsourcing of activities 
C)  by removing unproductive resources from a process 
D)  by creating a bottleneck

Question 10

________ means creating more output with the same inputs or the same output with fewer inputs.

Accepted Answer

A)  Quality 
B)  Efficiency 
C)  Sustainability 
D)  Effectiveness 
A)  Quality 
B)  Efficiency 
C)  Sustainability 
D)  Effectiveness

Question 11

________ refers to a condition that exists when data needed for a process is unavailable because it is stored in an isolated,separated information system.

Accepted Answer

A)  Encapsulation 
B)  Information silos 
C)  Data warehousing 
D)  Metadata publishing 
A)  Encapsulation 
B)  Information silos 
C)  Data warehousing 
D)  Metadata publishing

Question 12

At the sandwich outlet where Betty works,assembling the submarine sandwiches is her responsibility.Betty is responsible for the ________ processes in the outlet.

Accepted Answer

A)  human resources 
B)  operations 
C)  inbound logistics 
D)  service 
A)  human resources 
B)  operations 
C)  inbound logistics 
D)  service

Question 13

Which of the following information systems facilitate strategic processes?

Accepted Answer

A)  transaction processing systems 
B)  management information systems 
C)  executive support systems 
D)  production systems 
A)  transaction processing systems 
B)  management information systems 
C)  executive support systems 
D)  production systems

Question 14

Information systems can improve a process by adding or improving the data flow between activities in the same or different processes.

Accepted Answer

A) True 
 B)False

Question 15

What is an objective?

Accepted Answer

An objective is a desired goal an organi

Question 16

IS can improve a process by improving the control of activities in the process.

Accepted Answer

A) True 
 B)False

Question 17

An efficiency objective is one that focuses on doing the right things,thereby helping achieve organizational strategy.

Accepted Answer

A) True 
 B)False

Question 18

Providing after-sales support to enhance or maintain the value of a product is called service.

Accepted Answer

A) True 
 B)False

Question 19

Automation means that a computer does an activity or a part of an activity that was once done by a person.

Accepted Answer

A) True 
 B)False

Question 20

A role is a subset of the activities in a business process that are performed by a particular actor.

Accepted Answer

A) True 
 B)False

Clearly communicated objectives help process participants better understand how the process can be improved.

When Naomi makes decisions regarding the location of a new franchise for her Italian restaurant and charts out the growth plan for her business over the next 5-8 years,her decisions relate to the ________ processes of her business.

Since judgment and a tolerance for ambiguity are important,managerial processes typically have more human actors than strategic processes.

Managers need not make unstated objectives of a process explicit.

________ include determining pay scales and authorizing types of incentives.

Actors are resources who are either humans or computer hardware.

Processes can have effectiveness or efficiency objectives,or both.

Which of the following is true about the Six Sigma project?

How can a process be improved by using process management principles?

________ means creating more output with the same inputs or the same output with fewer inputs.

________ refers to a condition that exists when data needed for a process is unavailable because it is stored in an isolated,separated information system.

At the sandwich outlet where Betty works,assembling the submarine sandwiches is her responsibility.Betty is responsible for the ________ processes in the outlet.

Which of the following information systems facilitate strategic processes?

Information systems can improve a process by adding or improving the data flow between activities in the same or different processes.

What is an objective?

IS can improve a process by improving the control of activities in the process.

An efficiency objective is one that focuses on doing the right things,thereby helping achieve organizational strategy.

Providing after-sales support to enhance or maintain the value of a product is called service.

Automation means that a computer does an activity or a part of an activity that was once done by a person.

A role is a subset of the activities in a business process that are performed by a particular actor.

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Supporting the Sales Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters

Exam 5: Using Is to Improve Processes

Clearly communicated objectives help process participants better understand how the process can be improved.

When Naomi makes decisions regarding the location of a new franchise for her Italian restaurant and charts out the growth plan for her business over the next 5-8 years,her decisions relate to the ________ processes of her business.

Since judgment and a tolerance for ambiguity are important,managerial processes typically have more human actors than strategic processes.

Managers need not make unstated objectives of a process explicit.

________ include determining pay scales and authorizing types of incentives.

Actors are resources who are either humans or computer hardware.

Processes can have effectiveness or efficiency objectives,or both.

Which of the following is true about the Six Sigma project?

How can a process be improved by using process management principles?

________ means creating more output with the same inputs or the same output with fewer inputs.

________ refers to a condition that exists when data needed for a process is unavailable because it is stored in an isolated,separated information system.

At the sandwich outlet where Betty works,assembling the submarine sandwiches is her responsibility.Betty is responsible for the ________ processes in the outlet.

Which of the following information systems facilitate strategic processes?

Information systems can improve a process by adding or improving the data flow between activities in the same or different processes.

What is an objective?

IS can improve a process by improving the control of activities in the process.

An efficiency objective is one that focuses on doing the right things,thereby helping achieve organizational strategy.

Providing after-sales support to enhance or maintain the value of a product is called service.

Automation means that a computer does an activity or a part of an activity that was once done by a person.

A role is a subset of the activities in a business process that are performed by a particular actor.

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Supporting the Sales Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters