Exam 8: Effective Communication: Health Care Team, Patients, Faculty, and Peers

A patient is crying. The nurse can correctly conclude from this type of nonverbal communication that

A patient states, "I'm really turned off when the doctor hurries out of here." The nurse responds, "You're feeling upset with your doctor because he doesn't spend enough time with you." This interaction demonstrates

A patient states, "This is my fourth miscarriage." A response by the nurse that demonstrates active listening would be

The nurse who demonstrates empathy

A patient states, "I don't seem to be getting my strength back." The nurse replies, "Don't worry. You are coming along just fine." This response is an example of

A patient tells the nurse, "I don't know what to expect in the hospital. Everybody speaks medical-talk. Nobody tells me if I'm getting better or worse. Doctors march in and poke and prod me without asking my permission. And another thing, I can't stay here forever; I have to look after my elderly mother." From these data the nurse can correctly determine that the patient is

Two-way communication differs from one-way communication because with one-way communication

A patient states, "My chest incision hurts. I can't walk because of the pain." The nurse responds, "You've been unable to walk because of incisional pain." The nurse's response is an example of which active listening behavior?

The nurse enters a patient's room and asks, "How are things today?" The nurse has used

The patient asks, "What is an IVAC thermometer?" The nurse replies, "It is a heat-sensitive probe inserted into the sublingual area or rectal orifice. Heat transmission proceeds via an electrical system to a control center that interprets the temperature and displays it." This reply can be analyzed as

A patient who has had knee surgery tells the nursing student that he is "doing fine" and "doesn't need anything." The student observes that he winces when moving in bed and that he has a worried frown. The student asks him to rate his pain on a numerical scale and then encourages him to take his prn analgesic. Which is true of this interaction?

The practical/vocational nursing student is assigned the task of helping a new mother and father learn to bathe their newborn. The instructor asks the student how the session went, and the student replies, "The mother seemed to understand everything. She smiled and nodded at everything I told her. The father watched and didn't ask any questions." The instructor comments, "Without validation, you can't be sure." Which statements contributed to the instructor's knowledge on which to base the comment to the student? (Select all that apply.)

The nurse demonstrates commitment to the patient by

Which statement is true regarding open-ended, closed-ended, and focused questions?

Characteristics of one-way communication include all of the following except

On which statement about life span communication differences can the nurse rely when implementing patient care?

Types of communication include which of the following? (Select all that apply.)

A trusting relationship with a patient can be fostered by

A patient asks a practical/vocational nursing student the following questions. To which option should the nurse respond, "I don't know the answer to your question, but I'll find someone who will discuss it with you"?

Which option provides information that allows an individual to identify the patient's affective state?