Exam 11: Managing Work Groups: Teamwork, Morale and Counseling

When Mason Automotive Supply asked employees from a number of departments, such as marketing, finance, technology, sales, human resources and production, to come together to accomplish a particular task, it was an example of a:

Morale is best defined as:

Morale influences outside the organization are generally beyond a supervisor's control.

In recent years, workplace violence has increased dramatically.

Highly effective teams are always supporting and encouraging of one another.

State Line Inc.'s executive team meets every two weeks to discuss strategies and tactics to move the company forward. The group is made up of the company president and five vice presidents. The executive team is an example of which type of work group?

When two or more individuals interact, such that their combined efforts are greater than the sum of their individual efforts, what is occurring?

The effectiveness of work groups is tied directly to the amount of diversity among the members' personal characteristics.

If a worker is part of a command group, then that worker cannot be a member of another group.

Why should a supervisor avoid offering specific advice in a counseling interview?

Employee morale will likely decline if needed changes are not made after an attitude survey has been conducted.

At L.T. Manufacturing, a team was formed to tackle recent issues with products shipping on time. Members of the team come from different departments including production, design, distribution, and marketing. This team can best be described as which of these?

According to study findings, what percentage of bullied targets never complain?

Workplace downsizing has not negatively influenced employee morale because only the "bad apples" have been let go; companies always retain positive-thinking employees.

Attitude surveys and morale surveys differ in many ways, but look to achieve the same thing.

A cross-functional team consists of employees from many different departments or specialties throughout the organization.

Which of the following statements about employee attitude surveys is CORRECT?

When is a task group necessary?

Increasingly, companies are developing paid time off programs where employees can use their accrued time off for personal reasons rather than solely for illnesses or vacations.

Erik is very happy to be working on a strategic planning task force within his company. His primary reason for enjoying being part of the team is the sense of comraderie he gets when interacting with other members. Which reason for participating in a team is most important to Erik?