Exam 3: Assessing the Internal Environment of the Firm

For an engineering services firm, ________ provides inputs, the transformation process is the engineering itself, and innovative designs and practical solutions are the outputs.

The innovation and learning perspective of the balanced scorecard answers which of the following questions?

The balanced scorecard provides top managers with a ________ view of the business.

Historical comparisons provide information to managers about changes in the competitive position of a firm. Historical comparisons often are misleading

A wide variety of firm resources that are costly to imitate due to the social engineering that is required being beyond the capability of competitors include interpersonal relations amongmanagers in the firm, its culture, and its reputation with its suppliers and customers. Such competitive advantages are based upon

Advertising is a ________ activity. Supply of replacement parts is a ________ activity.

Making comparisons between a firm and its most direct rivals is useful because firms within the same strategic industry group have ________ strategies.

Many firms are finding that high-tech, computerized training has dual benefits. It develops employees who are more effective and reduces costs at the same time. Employees at FedEx takecomputer-based job competency tests every 6 to 12 months. This is an example of a(n) ________ ________ tangible resource.

Mercedes-Benz aggressively pushed for product placement in Hollywood movies. This is an example of which value chain primary or support activity?

Regarding the value-chain concept, the most important interrelationship is between the organization and its

For a firm such as Nordstrom that has no manufacturing operations, value is added by developing expertise in the procurement of finished goods and by displaying them in its stores in awaythat enhances sales. In the value chain, procurement activities become the primary activity. This begins with ________ and ends with ________.

A resource is valuable and rare but neither difficult to imitate nor without substitutes. This should enable the firm to attain

An important implication of the balanced scorecard approach is that

According to Michael Porter in his book, Competitive Advantage, a key concept used in analyzing the competitive position of a firm is creating value for

The Germany truck and trailer manufacturer, SchmitzCargobull, mainly serves customers who are operators of truck or trailer fleets. What sets the company apart is its expertise in telematics (the integrated application of telecommunications data) to monitor the current state of any Schmitz Cargobull-produced trailer. What type of a value-chain support activity is this?

According to value-chain analysis, which of the following would be considered part of the general administration in a firm?

Campbell Soup uses electronic networks to improve the efficiency of outbound logistics. These networks also helped Campbell Soup manage the ordering of raw materials more efficiently,improve its production scheduling, and help its customers better manage their inbound logistics operations. This is an example of ________

The resource-based view (RBV) of the firm combines the following two perspectives:

Which of the following examples demonstrates how successful organizations manage their primary activities?

In value-chain analysis, value is measured by the market value of the total stock outstanding of the company.