Exam 17: Tif 4: Careers in It

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The percentage of women in the IT workforce is ________%.

(Short Answer)
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________ staff the phones, conduct Internet live chats, and respond to e-mail and solve customer or employee problems.

(Multiple Choice)
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Which information technology job has the highest salary?

(Multiple Choice)
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Match each of the following terms to its definition:
information systems
working from home or other remote location
certification
when the hired firm is located or uses employees outside the United States
outsourcing
department that keeps the networks and telecommunications up and running
Correct Answer:
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Premises:
Responses:
information systems
working from home or other remote location
certification
when the hired firm is located or uses employees outside the United States
outsourcing
department that keeps the networks and telecommunications up and running
telecommuting
when a business hires a third-party firm to provide business services
offshoring
provides a consistent method of measuring skill levels in a specific IT area
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The oldest and best-known organization for women in IT is the ________.

(Short Answer)
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ComputerJobs.Com and ComputerWork.com are websites that can be used to search for IT jobs.

(True/False)
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________ provide feedback to a website's customers by answering e-mail, sending requested information, and directing questions to appropriate personnel.

(Short Answer)
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Network administrators are sometimes called network ________.

(Short Answer)
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Professional certifications are intended to provide a consistent method of measuring skill levels in specific IT areas.

(True/False)
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People skills are a valuable asset in any IT field.

(True/False)
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Which type of job involves little day-to-day supervision and requires a worker who is self-disciplined?

(Multiple Choice)
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The ________ directs the development, implementation, and maintenance of information systems and its infrastructure.

(Multiple Choice)
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A(n) ________ goes to a user's location to fix software and hardware problems.

(Short Answer)
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A survey by InformationWeek reveals that the average U.S. IT staff person worked fewer hours than the average U.S. worker.

(True/False)
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According to projections by the Bureau of Labor Statistics, computer-related jobs are expected to be among the slowest-growing occupations through 2020.

(True/False)
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________ install and configure servers, design and plan networks, and test new networking equipment.

(Short Answer)
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When a U.S. company hires a company outside of the United States, it uses a technique called ________.

(Multiple Choice)
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________ create systems documentation for programmers and users.

(Short Answer)
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