Question 1

Sales communications with headquarters is dependent upon all but one of the following factors. Which one is not a consideration?

Accepted Answer

A)  The organization 
B)  The location of management 
C)  Customer routing requirements 
D)  SFA Technology 
E)  The CRM system 
A)  The organization 
B)  The location of management 
C)  Customer routing requirements 
D)  SFA Technology 
E)  The CRM system

Question 2

Inside sales positions are less important than field sales positions.

Accepted Answer

A) True 
 B)False

Question 3

Completing a customer profile finishes the relationship development process.

Accepted Answer

A) True 
 B)False

Question 4

From their dashboard, a sales manager can monitor all but one of the following sales characteristics. Which one?

Accepted Answer

A)  The sales pipeline 
B)  Account contact information 
C)  PDA usage 
D)  CRM system compliance 
E)  Opportunities won and lost 
A)  The sales pipeline 
B)  Account contact information 
C)  PDA usage 
D)  CRM system compliance 
E)  Opportunities won and lost

Question 5

SFA tools include

Accepted Answer

A)  Computers 
B)  PDAs 
C)  Digital Pens 
D)  Software 
E)  All of the above 
A)  Computers 
B)  PDAs 
C)  Digital Pens 
D)  Software 
E)  All of the above

Question 6

What is the promise of new sales technology?

Accepted Answer

The promise of new s

Question 7

Hard-wired networks are computer networks that

Accepted Answer

A)  Connect users to the Internet 
B)  Connect users within a company 
C)  Connect computers and users over large areas of geography 
D)  Connect PDAs to CRM systems 
E)  All of the above 
A)  Connect users to the Internet 
B)  Connect users within a company 
C)  Connect computers and users over large areas of geography 
D)  Connect PDAs to CRM systems 
E)  All of the above

Question 8

Which of the following is a benefit of server-based CRM?

Accepted Answer

A)  Completely customizable solution 
B)  Data security 
C)  IT department involvement 
D)  No upgrade requirements 
E)  Implementation expense 
A)  Completely customizable solution 
B)  Data security 
C)  IT department involvement 
D)  No upgrade requirements 
E)  Implementation expense

Question 9

Sales management is responsible to ensure participation in and performance of the CRM system.

Accepted Answer

A) True 
 B)False

Sales communications with headquarters is dependent upon all but one of the following factors. Which one is not a consideration?

Inside sales positions are less important than field sales positions.

Completing a customer profile finishes the relationship development process.

From their dashboard, a sales manager can monitor all but one of the following sales characteristics. Which one?

SFA tools include

What is the promise of new sales technology?

Hard-wired networks are computer networks that

Which of the following is a benefit of server-based CRM?

Sales management is responsible to ensure participation in and performance of the CRM system.

Principles of CRM

History and Development of CRM

Relationship Marketing and Customer Relationship Management

Organization and CRM

CRM and Data Management

Technology and Data Platforms

Database and Customer Data Development

Sales Strategy and CRM

Marketing Strategy and CRM

CRM, Marketing Automation, and Communication

CRM Program Measurement and Tools

Privacy and Ethics Considerations

The Future of CRM

Filters

Exam 9: CRM, Technology, and Sales

Sales communications with headquarters is dependent upon all but one of the following factors. Which one is not a consideration?

Inside sales positions are less important than field sales positions.

Completing a customer profile finishes the relationship development process.

From their dashboard, a sales manager can monitor all but one of the following sales characteristics. Which one?

SFA tools include

What is the promise of new sales technology?

Hard-wired networks are computer networks that

Which of the following is a benefit of server-based CRM?

Sales management is responsible to ensure participation in and performance of the CRM system.

Principles of CRM

History and Development of CRM

Relationship Marketing and Customer Relationship Management

Organization and CRM

CRM and Data Management

Technology and Data Platforms

Database and Customer Data Development

Sales Strategy and CRM

Marketing Strategy and CRM

CRM, Marketing Automation, and Communication

CRM Program Measurement and Tools

Privacy and Ethics Considerations

The Future of CRM

Filters