Question 1

Which of the following statements is correct concerning the delivery of a business presentation?

Accepted Answer

A) What you say at the beginning is not as important as the main points you make in the body of the presentation. 
B) Attention-getting techniques may include a quotation by an expert, an appropriate joke, or a startling statistic. 
C) You should use the inductive approach, because the deductive approach would remove the suspense factor for the audience. 
D) A summary of the major points covered is optional if the material has been well presented. 
A) What you say at the beginning is not as important as the main points you make in the body of the presentation. 
B) Attention-getting techniques may include a quotation by an expert, an appropriate joke, or a startling statistic. 
C) You should use the inductive approach, because the deductive approach would remove the suspense factor for the audience. 
D) A summary of the major points covered is optional if the material has been well presented.

Question 2

Studies show that managers spend up to 80 percent of their work time

Accepted Answer

A) making critical decisions. 
B) communicating. 
C) hiring, firing, and assessing employee performance. 
D) planning, goal setting, and assessing organizational performance. 
A) making critical decisions. 
B) communicating. 
C) hiring, firing, and assessing employee performance. 
D) planning, goal setting, and assessing organizational performance.

Question 3

As indicated by Maslow's need hierarchy,people may respond favorably to

Accepted Answer

A) persuasive appeals that focus on promises of best price and the need to find a bargain. 
B) persuasive appeals that show the need of the seller. 
C) persuasive appeals that fulfill social, ego, and self-actualization needs. 
D) both b and c. 
A) persuasive appeals that focus on promises of best price and the need to find a bargain. 
B) persuasive appeals that show the need of the seller. 
C) persuasive appeals that fulfill social, ego, and self-actualization needs. 
D) both b and c.

Question 4

You must inform a job applicant that he was not selected for the position.Using a sentence such as "We will keep your application in our active file should another position become available for which you are qualified" illustrates a

Accepted Answer

A) counterproposal. 
B) bait and switch technique. 
C) confirmation of priorities. 
D) consideration of eligibility. 
A) counterproposal. 
B) bait and switch technique. 
C) confirmation of priorities. 
D) consideration of eligibility.

Question 5

Tamisha has just made a presentation on consumer trends to a group of sales managers.Which of the following would provide the BEST closing to her presentation?

Accepted Answer

A) "Adjusting to the changing demands of consumers will require an adaptable attitude, an inquisitive mind, and an adventurous spirit.Are you up to the challenge? 
B) "Get ready for a new way to sell." 
C) "That's all I have.Thank you." 
D) "So now you have a better understanding of consumer trends.Are there any questions?" 
A) "Adjusting to the changing demands of consumers will require an adaptable attitude, an inquisitive mind, and an adventurous spirit.Are you up to the challenge? 
B) "Get ready for a new way to sell." 
C) "That's all I have.Thank you." 
D) "So now you have a better understanding of consumer trends.Are there any questions?"

Question 6

A technique for preparing an effective sales messages is

Accepted Answer

A) presenting all the supporting evidence that is available. 
B) making the requested action clear and simple. 
C) avoiding the use of money-back guarantees that suggest the product may not be satisfactory. 
D) requiring immediate response from the receiver. 
A) presenting all the supporting evidence that is available. 
B) making the requested action clear and simple. 
C) avoiding the use of money-back guarantees that suggest the product may not be satisfactory. 
D) requiring immediate response from the receiver.

Question 7

Which of the following is correct concerning the chronological résumé?

Accepted Answer

A) It is a newer, alternate organizational format for résumés. 
B) Reverse chronological order for dates is typical in this type of résumé, although it is not always effective. 
C) It is especially effective for applicants who have gaps in employment or who have held various types of jobs. 
D) It is best for applicants who wish to emphasize work experience rather than education. 
A) It is a newer, alternate organizational format for résumés. 
B) Reverse chronological order for dates is typical in this type of résumé, although it is not always effective. 
C) It is especially effective for applicants who have gaps in employment or who have held various types of jobs. 
D) It is best for applicants who wish to emphasize work experience rather than education.

Question 8

When leaving a voice mail message for a client concerning the scheduling of a meeting,you should NOT

Accepted Answer

A) discuss your schedule for the week, detailing the dates and times of each meeting you already have on your calendar. 
B) give your name and company affiliation before starting to talk about the meeting. 
C) leave your name, phone number, and two or three possible dates and times for the meeting. 
D) repeat your name and give your phone number at the end of the message. 
A) discuss your schedule for the week, detailing the dates and times of each meeting you already have on your calendar. 
B) give your name and company affiliation before starting to talk about the meeting. 
C) leave your name, phone number, and two or three possible dates and times for the meeting. 
D) repeat your name and give your phone number at the end of the message.

Question 9

Which of the following statements is INCORRECT concerning the effective use of graphics?

Accepted Answer

A) Text and graphics work together in an effective document, as both are important to clear understanding. 
B) Three or four pages of well-designed graphics can effectively convey several hundred pages of text. 
C) Graphics can be used to convey both quantitative and qualitative information. 
D) The term "graphics" in business reports refers exclusively to the use of bar charts, line charts, and pie charts. 
A) Text and graphics work together in an effective document, as both are important to clear understanding. 
B) Three or four pages of well-designed graphics can effectively convey several hundred pages of text. 
C) Graphics can be used to convey both quantitative and qualitative information. 
D) The term "graphics" in business reports refers exclusively to the use of bar charts, line charts, and pie charts.

Question 10

When a manager trusts her employees to work independently with little direct supervision,she is exhibiting the ____ management style.

Accepted Answer

A) Theory X 
B) Theory Y 
C) Situational leadership 
D) Total Quality Management 
A) Theory X 
B) Theory Y 
C) Situational leadership 
D) Total Quality Management

Question 11

Which of the following is typically NOT true of work teams?

Accepted Answer

A) While the concept of work teams has been widely used in the U.S.for some time, it has also gained significant support in other countries. 
B) Work teams can help firms to become globally competitive. 
C) Employees in a self-directed work team handle a wide array of functions and work with a minimum of direct supervision. 
D) Work team members typically set their own goals without management input and plan how to work to achieve those goals. 
A) While the concept of work teams has been widely used in the U.S.for some time, it has also gained significant support in other countries. 
B) Work teams can help firms to become globally competitive. 
C) Employees in a self-directed work team handle a wide array of functions and work with a minimum of direct supervision. 
D) Work team members typically set their own goals without management input and plan how to work to achieve those goals.

Question 12

Which of the following is FALSE concerning the executive summary (abstract)in the preliminary pages and the summary that appears as a final section of the report body?

Accepted Answer

A) While they have some similarity, the summary focuses only on the findings. 
B) Both are illustrated in the APA style manual. 
C) Both are necessary because they serve different purposes even though they have some content in common. 
D) Neither is necessary in a well-written, concise report. 
A) While they have some similarity, the summary focuses only on the findings. 
B) Both are illustrated in the APA style manual. 
C) Both are necessary because they serve different purposes even though they have some content in common. 
D) Neither is necessary in a well-written, concise report.

Question 13

The perception of reality of both the sender and the receiver of a message

Accepted Answer

A) is unimportant when communication is effective. 
B) will be identical if the message is transmitted well. 
C) is affected by the experiences and cultural attitudes of both people. 
D) all of the above. 
A) is unimportant when communication is effective. 
B) will be identical if the message is transmitted well. 
C) is affected by the experiences and cultural attitudes of both people. 
D) all of the above.

Question 14

Which is the most accurate statement concerning finding a desirable job?

Accepted Answer

A) Finding a job requires self assessment, planning, and preparation. 
B) Finding a job is a relatively easy process if the candidate is well qualified. 
C) Finding a job is best done online. 
D) "Finding" a job is not necessary, as one will come to you if you are qualified. 
A) Finding a job requires self assessment, planning, and preparation. 
B) Finding a job is a relatively easy process if the candidate is well qualified. 
C) Finding a job is best done online. 
D) "Finding" a job is not necessary, as one will come to you if you are qualified.

Question 15

Which of the following sentences reflects the use of active voice?

Accepted Answer

A) The Research and Development department developed a new product line. 
B) The department secretary was promoted by the supervisor to an administrative assistant position. 
C) The contract was signed by the land developer yesterday. 
D) It was determined that sales have fallen significantly. 
A) The Research and Development department developed a new product line. 
B) The department secretary was promoted by the supervisor to an administrative assistant position. 
C) The contract was signed by the land developer yesterday. 
D) It was determined that sales have fallen significantly.

Question 16

Grant is writing a long,formal report for submission to the company's board of directors on the advisability of a merger.Which of the following is a recommended guideline for preparing the report?

Accepted Answer

A) Include emotional terms for emphasis. 
B) Identify any assumptions made. 
C) Eliminate personal opinions and those of others. 
D) Avoid the use of quotes and paraphrases from other sources. 
A) Include emotional terms for emphasis. 
B) Identify any assumptions made. 
C) Eliminate personal opinions and those of others. 
D) Avoid the use of quotes and paraphrases from other sources.

Question 17

The Fair Information Practices (FIP)

Accepted Answer

A) protect the basic right to privacy of citizens in the U.S. 
B) form the basis of 13 federal statues that endure the security and integrity of personal information collected by governmental and private agencies. 
C) provide for equal treatment of job applicants, regardless of race, color, gender, religion, or national origin. 
D) require that businesses fairly disclose their financial condition to the public. 
A) protect the basic right to privacy of citizens in the U.S. 
B) form the basis of 13 federal statues that endure the security and integrity of personal information collected by governmental and private agencies. 
C) provide for equal treatment of job applicants, regardless of race, color, gender, religion, or national origin. 
D) require that businesses fairly disclose their financial condition to the public.

Question 18

The organizational plan for a job application message is most like that of a

Accepted Answer

A) routine news message to staff about a change in procedures. 
B) welcome message to a new customer. 
C) request for coworkers to contribute to a fundraising event. 
D) good-news message to customers concerning a price reduction. 
A) routine news message to staff about a change in procedures. 
B) welcome message to a new customer. 
C) request for coworkers to contribute to a fundraising event. 
D) good-news message to customers concerning a price reduction.

Question 19

Which of the following is true of an extemporaneous business presentation?

Accepted Answer

A) The presentation is planned, prepared, and rehearsed. 
B) The speaker may not utilize note cards, an outline, or other reminders during the presentation. 
C) The presentation is written in detail to serve as a visual reminder during the delivery. 
D) The presentation is memorized for complete recall. 
A) The presentation is planned, prepared, and rehearsed. 
B) The speaker may not utilize note cards, an outline, or other reminders during the presentation. 
C) The presentation is written in detail to serve as a visual reminder during the delivery. 
D) The presentation is memorized for complete recall.

Question 20

Which of the following is good advice for writing a routine claim message?

Accepted Answer

A) Use a persuasive, forceful tone. 
B) Use the indirect approach. 
C) Assume the request will be granted. 
D) Use an accusatory tone. 
A) Use a persuasive, forceful tone. 
B) Use the indirect approach. 
C) Assume the request will be granted. 
D) Use an accusatory tone.

Which of the following statements is correct concerning the delivery of a business presentation?

Studies show that managers spend up to 80 percent of their work time

As indicated by Maslow's need hierarchy,people may respond favorably to

You must inform a job applicant that he was not selected for the position.Using a sentence such as "We will keep your application in our active file should another position become available for which you are qualified" illustrates a

Tamisha has just made a presentation on consumer trends to a group of sales managers.Which of the following would provide the BEST closing to her presentation?

A technique for preparing an effective sales messages is

Which of the following is correct concerning the chronological résumé?

When leaving a voice mail message for a client concerning the scheduling of a meeting,you should NOT

Which of the following statements is INCORRECT concerning the effective use of graphics?

When a manager trusts her employees to work independently with little direct supervision,she is exhibiting the ____ management style.

Which of the following is typically NOT true of work teams?

Which of the following is FALSE concerning the executive summary (abstract)in the preliminary pages and the summary that appears as a final section of the report body?

The perception of reality of both the sender and the receiver of a message

Which is the most accurate statement concerning finding a desirable job?

Which of the following sentences reflects the use of active voice?

Grant is writing a long,formal report for submission to the company's board of directors on the advisability of a merger.Which of the following is a recommended guideline for preparing the report?

The Fair Information Practices (FIP)

The organizational plan for a job application message is most like that of a

Which of the following is true of an extemporaneous business presentation?

Which of the following is good advice for writing a routine claim message?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

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Exam 19: Extension Course Pretest

Which of the following statements is correct concerning the delivery of a business presentation?

Studies show that managers spend up to 80 percent of their work time

As indicated by Maslow's need hierarchy,people may respond favorably to

You must inform a job applicant that he was not selected for the position.Using a sentence such as "We will keep your application in our active file should another position become available for which you are qualified" illustrates a

Tamisha has just made a presentation on consumer trends to a group of sales managers.Which of the following would provide the BEST closing to her presentation?

A technique for preparing an effective sales messages is

Which of the following is correct concerning the chronological résumé?

When leaving a voice mail message for a client concerning the scheduling of a meeting,you should NOT

Which of the following statements is INCORRECT concerning the effective use of graphics?

When a manager trusts her employees to work independently with little direct supervision,she is exhibiting the ____ management style.

Which of the following is typically NOT true of work teams?

Which of the following is FALSE concerning the executive summary (abstract)in the preliminary pages and the summary that appears as a final section of the report body?

The perception of reality of both the sender and the receiver of a message

Which is the most accurate statement concerning finding a desirable job?

Which of the following sentences reflects the use of active voice?

Grant is writing a long,formal report for submission to the company's board of directors on the advisability of a merger.Which of the following is a recommended guideline for preparing the report?

The Fair Information Practices (FIP)

The organizational plan for a job application message is most like that of a

Which of the following is true of an extemporaneous business presentation?

Which of the following is good advice for writing a routine claim message?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Filters