Question 1

Which of the following are FALSE when writing bad-news messages?

Accepted Answer

A) The writer should focus on the good rather than the bad. 
B) The writer should present the negative ideas in positive terms when possible. 
C) The writer should state what can be done rather than what cannot be done. 
D) The writer should state the bad news early and reinforce it throughout the message. 
A) The writer should focus on the good rather than the bad. 
B) The writer should present the negative ideas in positive terms when possible. 
C) The writer should state what can be done rather than what cannot be done. 
D) The writer should state the bad news early and reinforce it throughout the message.

Question 2

Which of the following is FALSE concerning personal delivery of bad news?

Accepted Answer

A) Personal delivery of the bad news signals the importance of the news. 
B) Personal delivery eliminates any potential escalation of emotion. 
C) Personal delivery shows empathy for the recipient. 
D) Personal delivery provides the benefits of nonverbal cues. 
A) Personal delivery of the bad news signals the importance of the news. 
B) Personal delivery eliminates any potential escalation of emotion. 
C) Personal delivery shows empathy for the recipient. 
D) Personal delivery provides the benefits of nonverbal cues.

Question 3

Company Downsizing
You are the president of Technik Inc.Global competition and reduced market share has sent profits on a downward spiral which will result in employee layoffs.Nearly 10 percent of the employees will be laid off,effective in one week.They will receive two weeks severance pay,accrued sick leave pay,and career consulting from the human resources department.Write an interoffice memorandum announcing this negative organization news.

Accepted Answer

Company Downsizing SOLUTION
Write the in

Question 4

Which of the following is NOT recommended within the final sentence of a bad-news message?

Accepted Answer

A) Tactful restatement of the refusal 
B) Sales promotional material 
C) Some future aspect of the business relationship 
D) An expression of willingness to assist in some other way 
A) Tactful restatement of the refusal 
B) Sales promotional material 
C) Some future aspect of the business relationship 
D) An expression of willingness to assist in some other way

Question 5

List and explain three stylistic aspects of writing a bad-news statement.

Accepted Answer

•Emphasize the positive and de-emphasize

Question 6

Greg Komuro often delivers messages to clients in which he must convey negative ideas.Which of the following techniques could Greg use to subordinate bad news?

Accepted Answer

A) Passive voice and abstract nouns as the subjects of sentences 
B) Passive voice and the placement of the negative message in an independent clause 
C) Active voice and positive language 
D) Active voice and placement of the negative message in the dependent clause 
A) Passive voice and abstract nouns as the subjects of sentences 
B) Passive voice and the placement of the negative message in an independent clause 
C) Active voice and positive language 
D) Active voice and placement of the negative message in the dependent clause

Which of the following are FALSE when writing bad-news messages?

Which of the following is FALSE concerning personal delivery of bad news?

Which of the following is NOT recommended within the final sentence of a bad-news message?

List and explain three stylistic aspects of writing a bad-news statement.

Greg Komuro often delivers messages to clients in which he must convey negative ideas.Which of the following techniques could Greg use to subordinate bad news?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 7: Delivering Bad-News Messages

Which of the following are FALSE when writing bad-news messages?

Which of the following is FALSE concerning personal delivery of bad news?

Which of the following is NOT recommended within the final sentence of a bad-news message?

List and explain three stylistic aspects of writing a bad-news statement.

Greg Komuro often delivers messages to clients in which he must convey negative ideas.Which of the following techniques could Greg use to subordinate bad news?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters