Question 1

In a hotel context, core activities are _____.

Accepted Answer

A)  local hiring 
B)  in-room services 
C)  maintenance 
D)  purchasing 
E)  all of the above are core activities 
A)  local hiring 
B)  in-room services 
C)  maintenance 
D)  purchasing 
E)  all of the above are core activities B

Question 2

Which of the following is NOT an example of creating competitive advantage through superior linkages with stakeholders?

Accepted Answer

A)  A restaurant that develops an exclusive relationship with a supplier 
B)  An airline that can link to the reservation system of a competitor through code sharing 
C)  A cruise line that devises special packages with a tour operator 
D)  A hotel that develops an express check-in service 
A)  A restaurant that develops an exclusive relationship with a supplier 
B)  An airline that can link to the reservation system of a competitor through code sharing 
C)  A cruise line that devises special packages with a tour operator 
D)  A hotel that develops an express check-in service D

Question 3

New products and new technology development are the primary goals of an organization with which type of culture?

Accepted Answer

A)  Craftsman-type culture 
B)  Builder-type culture 
C)  Pioneer-type culture 
D)  Salesman-type culture 
E)  Quality-type culture 
A)  Craftsman-type culture 
B)  Builder-type culture 
C)  Pioneer-type culture 
D)  Salesman-type culture 
E)  Quality-type culture C

Question 4

In a hotel, activities associated with property-level support are _____.

Accepted Answer

A)  information systems 
B)  housekeeping 
C)  in-room services 
D)  advertising 
E)  local purchasing 
A)  information systems 
B)  housekeeping 
C)  in-room services 
D)  advertising 
E)  local purchasing

Question 5

Scientific or technological knowledge that is associated with the actual creation of a product or service is _____.

Accepted Answer

A)  core knowledge 
B)  integrative knowledge 
C)  knowledge economy 
D)  codified knowledge 
E)  tacit knowledge 
A)  core knowledge 
B)  integrative knowledge 
C)  knowledge economy 
D)  codified knowledge 
E)  tacit knowledge

Question 6

Knowledge that can be communicated by written means is _____.

Accepted Answer

A)  core knowledge 
B)  integrative knowledge 
C)  knowledge economy 
D)  codified knowledge 
E)  tacit knowledge 
A)  core knowledge 
B)  integrative knowledge 
C)  knowledge economy 
D)  codified knowledge 
E)  tacit knowledge

Question 7

The importance of intangible people skills and intellectual assets is referred to as _____.

Accepted Answer

A)  core knowledge 
B)  integrative knowledge 
C)  knowledge economy 
D)  codified knowledge 
E)  tacit knowledge 
A)  core knowledge 
B)  integrative knowledge 
C)  knowledge economy 
D)  codified knowledge 
E)  tacit knowledge

Question 8

According to one of the Hospitality Focus cases, the president of Day Hospitality Group developed a mandatory ninety-day paid sabbatical leave program for every general manager with five years tenure in his company. He then implemented this initiative by working with other managers to create an environment that would foster fulfillment of his vision. This effort is an example of _____.

Accepted Answer

A)  change-style leadership 
B)  collaborative-style leadership 
C)  cultural-style leadership 
D)  crescive-style leadership 
E)  commander-style leadership 
A)  change-style leadership 
B)  collaborative-style leadership 
C)  cultural-style leadership 
D)  crescive-style leadership 
E)  commander-style leadership

Question 9

A real estate investment trust (REIT) is an example of _____.

Accepted Answer

A)  a special financial arrangement that can provide competitive advantage 
B)  a poor financial arrangement that will destroy competitive advantage 
C)  a form of culture creation 
D)  a core activity in the value chain 
E)  a type of organizational governance 
A)  a special financial arrangement that can provide competitive advantage 
B)  a poor financial arrangement that will destroy competitive advantage 
C)  a form of culture creation 
D)  a core activity in the value chain 
E)  a type of organizational governance

Question 10

Knowledge that is difficult to articulate in a way that is meaningful and complete is _____.

Accepted Answer

A)  core knowledge 
B)  integrative knowledge 
C)  knowledge economy 
D)  codified knowledge 
E)  tacit knowledge 
A)  core knowledge 
B)  integrative knowledge 
C)  knowledge economy 
D)  codified knowledge 
E)  tacit knowledge

Question 11

What six questions must be answered in order for a resource to lead to a sustainable competitive advantage?

Accepted Answer

a. Does the resource or capability have

Question 12

Knowledge that helps integrate various activities, capabilities, and products is _____.

Accepted Answer

A)  core knowledge 
B)  integrative knowledge 
C)  knowledge economy 
D)  codified knowledge 
E)  tacit knowledge 
A)  core knowledge 
B)  integrative knowledge 
C)  knowledge economy 
D)  codified knowledge 
E)  tacit knowledge

Question 13

Underlying philosophies that guide the decisions and behavior of a firm are _____.

Accepted Answer

A)  core values 
B)  social systems 
C)  effective leadership 
D)  reward administration 
E)  organizational communication 
A)  core values 
B)  social systems 
C)  effective leadership 
D)  reward administration 
E)  organizational communication

Question 14

When a relationship between CEO duality and performance is found, it typically supports the view that _____.

Accepted Answer

A)  duality enhances corporate performance 
B)  duality has no effect on corporate performance 
C)  duality causes "rubber stamping" 
D)  duality hurts corporate performance 
E)  duality impacts only business units not corporations 
A)  duality enhances corporate performance 
B)  duality has no effect on corporate performance 
C)  duality causes "rubber stamping" 
D)  duality hurts corporate performance 
E)  duality impacts only business units not corporations

Question 15

Activities associated with the property-level core in a hotel are _____.

Accepted Answer

A)  marketing research 
B)  legal council 
C)  check-out 
D)  accounting at property 
E)  property maintenance 
A)  marketing research 
B)  legal council 
C)  check-out 
D)  accounting at property 
E)  property maintenance

Question 16

Discuss the ways in which an organization can develop competitive advantage. An organization can develop competitive advantage in one of three ways:

Accepted Answer

a. by determining how much value is prod

Question 17

One way to align CEO interests with the long-term interests in the organization is to _____.

Accepted Answer

A)  increase compensation 
B)  provide stock options 
C)  link compensation to annual corporate performance 
D)  have the CEO report quarterly to the board 
E)  conduct strategic planning annually at year end 
A)  increase compensation 
B)  provide stock options 
C)  link compensation to annual corporate performance 
D)  have the CEO report quarterly to the board 
E)  conduct strategic planning annually at year end

Question 18

In a budget hotel, activities associated with chain-level support are _____.

Accepted Answer

A)  local advertising 
B)  check-in 
C)  legal 
D)  reservations 
E)  property maintenance 
A)  local advertising 
B)  check-in 
C)  legal 
D)  reservations 
E)  property maintenance

Question 19

The style of leadership where the CEO works with other managers to create a strategy uses _____.

Accepted Answer

A)  commander-style leadership 
B)  change-style leadership 
C)  cultural-style leadership 
D)  collaborative-style leadership 
E)  crescive-style leadership 
A)  commander-style leadership 
B)  change-style leadership 
C)  cultural-style leadership 
D)  collaborative-style leadership 
E)  crescive-style leadership

Question 20

What are the three primary functions served by a board of directors?

Accepted Answer

a. to monitor top managers to ensure the

In a hotel context, core activities are _____.

Which of the following is NOT an example of creating competitive advantage through superior linkages with stakeholders?

New products and new technology development are the primary goals of an organization with which type of culture?

In a hotel, activities associated with property-level support are _____.

Scientific or technological knowledge that is associated with the actual creation of a product or service is _____.

Knowledge that can be communicated by written means is _____.

The importance of intangible people skills and intellectual assets is referred to as _____.

A real estate investment trust (REIT) is an example of _____.

Knowledge that is difficult to articulate in a way that is meaningful and complete is _____.

What six questions must be answered in order for a resource to lead to a sustainable competitive advantage?

Knowledge that helps integrate various activities, capabilities, and products is _____.

Underlying philosophies that guide the decisions and behavior of a firm are _____.

When a relationship between CEO duality and performance is found, it typically supports the view that _____.

Activities associated with the property-level core in a hotel are _____.

Discuss the ways in which an organization can develop competitive advantage. An organization can develop competitive advantage in one of three ways:

One way to align CEO interests with the long-term interests in the organization is to _____.

In a budget hotel, activities associated with chain-level support are _____.

The style of leadership where the CEO works with other managers to create a strategy uses _____.

What are the three primary functions served by a board of directors?

Strategic Management

The Environment and External Stakeholders

Strategic Direction

Strategy Formulation at the Business-Unit Level

Corporate-Level Strategy and Restructuring

Strategy Implementation Through Interorganizational Relationships and Management of Functional Resources

Strategy Implementation Through Organizational Design and Control

Strategies for Entrepreneurship and Innovation

Global Strategic Management and the Future

Filters

Exam 4: Organizational Resources and Competitive Advantage

In a hotel context, core activities are _____.

Which of the following is NOT an example of creating competitive advantage through superior linkages with stakeholders?

New products and new technology development are the primary goals of an organization with which type of culture?

In a hotel, activities associated with property-level support are _____.

Scientific or technological knowledge that is associated with the actual creation of a product or service is _____.

Knowledge that can be communicated by written means is _____.

The importance of intangible people skills and intellectual assets is referred to as _____.

A real estate investment trust (REIT) is an example of _____.

Knowledge that is difficult to articulate in a way that is meaningful and complete is _____.

What six questions must be answered in order for a resource to lead to a sustainable competitive advantage?

Knowledge that helps integrate various activities, capabilities, and products is _____.

Underlying philosophies that guide the decisions and behavior of a firm are _____.

When a relationship between CEO duality and performance is found, it typically supports the view that _____.

Activities associated with the property-level core in a hotel are _____.

Discuss the ways in which an organization can develop competitive advantage. An organization can develop competitive advantage in one of three ways:

One way to align CEO interests with the long-term interests in the organization is to _____.

In a budget hotel, activities associated with chain-level support are _____.

The style of leadership where the CEO works with other managers to create a strategy uses _____.

What are the three primary functions served by a board of directors?

Strategic Management

The Environment and External Stakeholders

Strategic Direction

Strategy Formulation at the Business-Unit Level

Corporate-Level Strategy and Restructuring

Strategy Implementation Through Interorganizational Relationships and Management of Functional Resources

Strategy Implementation Through Organizational Design and Control

Strategies for Entrepreneurship and Innovation

Global Strategic Management and the Future

Filters