Question 1

Hosting services are now available for supply chain management (SCM) systems. This trend is called__________.

Accepted Answer

A)  software as a service 
B)  infrastructure as a service 
C)  platform as a service 
D)  network as a service 
E)  Select 
A)  software as a service 
B)  infrastructure as a service 
C)  platform as a service 
D)  network as a service 
E)  Select

Question 2

In the context of customer relationship management,__________assists with tasks such as tracking customer interactions and analyzing sales forecasts.

Accepted Answer

A)  salesforce automation 
B)  eCRM 
C)  survey management 
D)  automated customer service 
E)  Select 
A)  salesforce automation 
B)  eCRM 
C)  survey management 
D)  automated customer service 
E)  Select

Question 3

An__________is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.

Accepted Answer

A)  e-marketplace 
B)  e-host 
C)  e-exhibition 
D)  e-media 
E)  Select 
A)  e-marketplace 
B)  e-host 
C)  e-exhibition 
D)  e-media 
E)  Select

Question 4

In the context of e-marketplaces, a _____ concentrates on coordinating a business process or function involving multiple vendors.

Accepted Answer

A)  horizontal market 
B)  labor market 
C)  diagonal market 
D)  hierarchical market 
A)  horizontal market 
B)  labor market 
C)  diagonal market 
D)  hierarchical market

Question 5

Which of the following vendors offers comprehensive solutions for organizations that do not have in-house resources to develop a supply chain management (SCM) system?

Accepted Answer

A)  SAP 
B)  Sun Microsystems 
C)  Microsoft 
D)  Red Hat 
A)  SAP 
B)  Sun Microsystems 
C)  Microsoft 
D)  Red Hat

Question 6

Personal or informal knowledge is referred to as _____.

Accepted Answer

A)  explicit knowledge 
B)  absolute knowledge 
C)  comprehensive knowledge 
D)  tacit knowledge 
A)  explicit knowledge 
B)  absolute knowledge 
C)  comprehensive knowledge 
D)  tacit knowledge

Question 7

Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?

Accepted Answer

A)  The customer relationship management 
B)  The vendor integration 
C)  The unified database 
D)  The e-commerce 
A)  The customer relationship management 
B)  The vendor integration 
C)  The unified database 
D)  The e-commerce

Question 8

An online auction is based on the _____, which brings buyers and sellers together in a virtual marketplace.

Accepted Answer

A)  franchise model 
B)  recurring revenue business model 
C)  brokerage business model 
D)  subscription model 
A)  franchise model 
B)  recurring revenue business model 
C)  brokerage business model 
D)  subscription model

Question 9

Which of the following is an example of a third-party exchange?

Accepted Answer

A)  Twitter.com 
B)  WordPress.com 
C)  Expedia.com 
D)  Farms.com 
A)  Twitter.com 
B)  WordPress.com 
C)  Expedia.com 
D)  Farms.com

Question 10

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external data and information needed by other functions.

Accepted Answer

A)  unified database 
B)  supply chain 
C)  accounting 
D)  e-commerce 
A)  unified database 
B)  supply chain 
C)  accounting 
D)  e-commerce

Question 11

In the context of customer relationship management,__________is used to manage call centers and help desks.

Accepted Answer

A)  salesforce automation 
B)  eCRM 
C)  survey management 
D)  automated customer service 
E)  Select 
A)  salesforce automation 
B)  eCRM 
C)  survey management 
D)  automated customer service 
E)  Select

Question 12

Online auctions are:

Accepted Answer

A)  cost-effective for selling excessive inventory. 
B)  based on the barter business model. 
C)  used to bring buyers and sellers together in a real marketplace. 
D)  useful when goods already have a set price in the marketplace. 
A)  cost-effective for selling excessive inventory. 
B)  based on the barter business model. 
C)  used to bring buyers and sellers together in a real marketplace. 
D)  useful when goods already have a set price in the marketplace.

Question 13

Which of the following functions is coordinated by a supply chain management (SCM) system?

Accepted Answer

A)  Procuring materials and transforming them into intermediate and finished products or services 
B)  Capturing information about customer interactions for sales personnel and customer service representatives 
C)  Focusing on long-term relationships with customers 
D)  Improving budget allocation and managing cash flows 
A)  Procuring materials and transforming them into intermediate and finished products or services 
B)  Capturing information about customer interactions for sales personnel and customer service representatives 
C)  Focusing on long-term relationships with customers 
D)  Improving budget allocation and managing cash flows

Question 14

In the context of knowledge management, tacit knowledge can be captured easily in data repositories.

Accepted Answer

A) True 
 B)False

Question 15

In the context of supply chain management technologies, using the Internet and Web protocols for electronic data interchange (EDI) increases the cost of transmitting documents.

Accepted Answer

A) True 
 B)False

Question 16

In an enterprise resource planning (ERP) system, the__________provides information on production costs and pricing.

Accepted Answer

A)  manufacturing component 
B)  inventory management component 
C)  vendor integration component 
D)  sales component 
E)  Select 
A)  manufacturing component 
B)  inventory management component 
C)  vendor integration component 
D)  sales component 
E)  Select

Question 17

_____ help determine the price of goods and services when there is no set price in the marketplace.

Accepted Answer

A)  Bargains 
B)  Auctions 
C)  Barters 
D)  Budgets 
A)  Bargains 
B)  Auctions 
C)  Barters 
D)  Budgets

Question 18

Which of the following techniques is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?

Accepted Answer

A)  Sales automation 
B)  Collaborative filtering 
C)  Order processing 
D)  Knowledge management 
A)  Sales automation 
B)  Collaborative filtering 
C)  Order processing 
D)  Knowledge management

Question 19

__________allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser.

Accepted Answer

A)  Customization 
B)  Virtualization 
C)  Optimization 
D)  Idealization 
E)  Select 
A)  Customization 
B)  Virtualization 
C)  Optimization 
D)  Idealization 
E)  Select

Question 20

Which of the following statements is true of electronic data interchange (EDI)?

Accepted Answer

A)  It uses proprietary protocols and networks. 
B)  It is more beneficial when there are more companies in its network. 
C)  When Web-based EDI is used, the process of sales forecasting is disrupted. 
D)  When it uses the Internet and Web protocols, the cost of transmitting documents increases. 
A)  It uses proprietary protocols and networks. 
B)  It is more beneficial when there are more companies in its network. 
C)  When Web-based EDI is used, the process of sales forecasting is disrupted. 
D)  When it uses the Internet and Web protocols, the cost of transmitting documents increases.

Hosting services are now available for supply chain management (SCM) systems. This trend is called__________.

In the context of customer relationship management,__________assists with tasks such as tracking customer interactions and analyzing sales forecasts.

An__________is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.

In the context of e-marketplaces, a _____ concentrates on coordinating a business process or function involving multiple vendors.

Which of the following vendors offers comprehensive solutions for organizations that do not have in-house resources to develop a supply chain management (SCM) system?

Personal or informal knowledge is referred to as _____.

Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?

An online auction is based on the _____, which brings buyers and sellers together in a virtual marketplace.

Which of the following is an example of a third-party exchange?

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external data and information needed by other functions.

In the context of customer relationship management,__________is used to manage call centers and help desks.

Online auctions are:

Which of the following functions is coordinated by a supply chain management (SCM) system?

In the context of knowledge management, tacit knowledge can be captured easily in data repositories.

In the context of supply chain management technologies, using the Internet and Web protocols for electronic data interchange (EDI) increases the cost of transmitting documents.

In an enterprise resource planning (ERP) system, the__________provides information on production costs and pricing.

_____ help determine the price of goods and services when there is no set price in the marketplace.

Which of the following techniques is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?

__________allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser.

Which of the following statements is true of electronic data interchange (EDI)?

Information Systems: an Overview

Computers: the Machines Behind Computing

Database Systems, Data Warehouses, and Data Marts

Personal, Legal, Ethical, and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication: Delivering Information Anywhere and Anytime

The Internet, Intranets, and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Management Support Systems

Intelligent Information Systems

Emerging Trends, Technologies, and Applications

Filters

Exam 11: Enterprise Systems

Hosting services are now available for supply chain management (SCM) systems. This trend is called__________.

In the context of customer relationship management,__________assists with tasks such as tracking customer interactions and analyzing sales forecasts.

An__________is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.

In the context of e-marketplaces, a _____ concentrates on coordinating a business process or function involving multiple vendors.

Which of the following vendors offers comprehensive solutions for organizations that do not have in-house resources to develop a supply chain management (SCM) system?

Personal or informal knowledge is referred to as _____.

Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?

An online auction is based on the _____, which brings buyers and sellers together in a virtual marketplace.

Which of the following is an example of a third-party exchange?

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external data and information needed by other functions.

In the context of customer relationship management,__________is used to manage call centers and help desks.

Online auctions are:

Which of the following functions is coordinated by a supply chain management (SCM) system?

In the context of knowledge management, tacit knowledge can be captured easily in data repositories.

In the context of supply chain management technologies, using the Internet and Web protocols for electronic data interchange (EDI) increases the cost of transmitting documents.

In an enterprise resource planning (ERP) system, the__________provides information on production costs and pricing.

_____ help determine the price of goods and services when there is no set price in the marketplace.

Which of the following techniques is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?

__________allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser.

Which of the following statements is true of electronic data interchange (EDI)?

Information Systems: an Overview

Computers: the Machines Behind Computing

Database Systems, Data Warehouses, and Data Marts

Personal, Legal, Ethical, and Organizational Issues of Information Systems

Protecting Information Resources

Data Communication: Delivering Information Anywhere and Anytime

The Internet, Intranets, and Extranets

E-Commerce

Global Information Systems

Building Successful Information Systems

Management Support Systems

Intelligent Information Systems

Emerging Trends, Technologies, and Applications

Filters