Exam 2: Communication

There are many reasons why doulas should be concerned with professional ethics. Which of the following is the most critical purpose of applied professional ethics?

In order to foster effective communication with clients, the doula needs to examine her own values and biases. By doing so, the doula can do all of the following EXCEPT:

Types of body language that signal to a client you are listening include all of the following EXCEPT:

When a client's tone of voice and body language say one thing, but her words say another, the best way a doula can achieve understanding is to:

Personal assumptions, judgments, and beliefs can __________ what we hear.

During a prenatal consultation, your client says, "My doctor has said he will use episiotomy at his discretion, but I don't want him to cut me." Your BEST response is:

Rehearsing, or thinking about what you are going to say next, can cause you to:

Communication is an exchange of ideas between people. One person - the speaker - sends a message, while the others - the listeners - receive and perceive that message. How the listener understands a message may be different than what the speaker intended, and can easily be affected by all of the following except:

In labor, your client is experiencing self-doubt and says, "Why did I ever think I could have a natural birth?" Your BEST response is:

You are supporting a mother in early labor. She has been having mild contractions throughout the evening, and is saying how much they hurt. Your response includes all of the following EXCEPT:

Researchers say that people remember on average 10%-25% of what they hear. More important than "hearing" is __________, which aids in information retention.

For most people, good communication skills:

During the active part of labor, your client says, "I hate that nurse. Don't let her come in here again." Your BEST response is:

Your client says, "I'm worried about what kind of mother I will be. My mother was very young when I was born, and it always seemed like I was a burden to her." Your BEST response is:

One way your client knows whether you are listening or not is by noticing your:

In order to best support clients as they move through pregnancy and birth, the doula needs to make the distinction between offering information and giving advice. Which communication strategy empowers the mother to make decisions that are best for her own family?