Question 1

Activity Based Costing (ABC) allocates costs to activities based on a fixed predetermined measure (e.g., cases).

Accepted Answer

A) True 
 B)False

Question 2

Which of the following order cycle lengths would require the buyer to hold the most total inventory during lead time?

Accepted Answer

A)  10 days, +/- 2 days 
B)  10 days, +/- 4 days 
C)  8 days, +/- 5 days 
D)  9 days, +/- 3 days 
A)  10 days, +/- 2 days 
B)  10 days, +/- 4 days 
C)  8 days, +/- 5 days 
D)  9 days, +/- 3 days

Question 3

The time that elapses from when a company receives an order until it gets paid for delivering the order is called the:

Accepted Answer

A)  product life cycle. 
B)  order to cash cycle. 
C)  order management process. 
D)  replenishment process. 
A)  product life cycle. 
B)  order to cash cycle. 
C)  order management process. 
D)  replenishment process.

Question 4

The buyer and seller look at order time from the same perspective.

Accepted Answer

A) True 
 B)False

Question 5

Firms today are beginning to use techniques such as activity-based costing to more accurately allocate costs to customers based on the specific costs of servicing a customer's orders relative to how, how much, what, and when a customer orders.

Accepted Answer

A) True 
 B)False

Question 6

There are ten principal activities to the OTC model.

Accepted Answer

A) True 
 B)False

Question 7

The SCOR model provides suggested metrics:

Accepted Answer

A)  across multiple dimensions for each of the five Level One processes. 
B)  for segmenting customers. 
C)  for proving a base for ABC costing. 
D)  that allow marketing to evaluate channel selection. 
A)  across multiple dimensions for each of the five Level One processes. 
B)  for segmenting customers. 
C)  for proving a base for ABC costing. 
D)  that allow marketing to evaluate channel selection.

Question 8

Customer service is of equal importance to both logistics and marketing.

Accepted Answer

A) True 
 B)False

Question 9

Define and discuss the Order Management System.

Accepted Answer

The order management system represents t

Question 10

A stockout always results in a back order.

Accepted Answer

A) True 
 B)False

Question 11

Compare and contrast the concepts of order-to-cash cycle time and order cycle time.

Accepted Answer

When referring to outbound-to-customer s

Question 12

Define and discuss Activity Based Costing, including its impact on profitability.

Accepted Answer

Traditional cost accounting is well-suit

Question 13

Customer service can be defined as:

Accepted Answer

A)  a philosophy. 
B)  order fulfillment. 
C)  the SCOR model. 
D)  anything that touches the customer. 
A)  a philosophy. 
B)  order fulfillment. 
C)  the SCOR model. 
D)  anything that touches the customer.

Question 14

The term replenishment cycle refers to:

Accepted Answer

A)  orders for raw material. 
B)  material management. 
C)  the acquisition of additional inventory. 
D)  inventory and material management. 
A)  orders for raw material. 
B)  material management. 
C)  the acquisition of additional inventory. 
D)  inventory and material management.

Question 15

The traditional role of customer service at the interface between marketing and logistics manifests itself through the _____ dimension of the marketing mix.

Accepted Answer

A)  price 
B)  place 
C)  product 
D)  promotion 
A)  price 
B)  place 
C)  product 
D)  promotion

Question 16

Describe the two approaches to order management. How are they different? How are they related?

Accepted Answer

Order management defines and sets in mot

Activity Based Costing (ABC) allocates costs to activities based on a fixed predetermined measure (e.g., cases).

Which of the following order cycle lengths would require the buyer to hold the most total inventory during lead time?

The time that elapses from when a company receives an order until it gets paid for delivering the order is called the:

The buyer and seller look at order time from the same perspective.

Firms today are beginning to use techniques such as activity-based costing to more accurately allocate costs to customers based on the specific costs of servicing a customer's orders relative to how, how much, what, and when a customer orders.

There are ten principal activities to the OTC model.

The SCOR model provides suggested metrics:

Customer service is of equal importance to both logistics and marketing.

Define and discuss the Order Management System.

A stockout always results in a back order.

Compare and contrast the concepts of order-to-cash cycle time and order cycle time.

Define and discuss Activity Based Costing, including its impact on profitability.

Customer service can be defined as:

The term replenishment cycle refers to:

The traditional role of customer service at the interface between marketing and logistics manifests itself through the _____ dimension of the marketing mix.

Describe the two approaches to order management. How are they different? How are they related?

Supply Chain Management: an Overview

Global Dimensions of Supply Chains

Role of Logistics in Supply Chains

Distribution and Omni Channel Network Design

Sourcing Materials and Services

Operations Producing Goods and Services

Demand Management

Managing Inventory in the Supply Chain

Distribution

Transportation

Aligning Supply Chains

Supply Chain Performance Measurement and Financial Analysis

Supply Chain Technology

Strategic Challenges and Change for Supply Chains

Filters

Exam 8: Order Management and Customer Service

Activity Based Costing (ABC) allocates costs to activities based on a fixed predetermined measure (e.g., cases).

Which of the following order cycle lengths would require the buyer to hold the most total inventory during lead time?

The time that elapses from when a company receives an order until it gets paid for delivering the order is called the:

The buyer and seller look at order time from the same perspective.

Firms today are beginning to use techniques such as activity-based costing to more accurately allocate costs to customers based on the specific costs of servicing a customer's orders relative to how, how much, what, and when a customer orders.

There are ten principal activities to the OTC model.

The SCOR model provides suggested metrics:

Customer service is of equal importance to both logistics and marketing.

Define and discuss the Order Management System.

A stockout always results in a back order.

Compare and contrast the concepts of order-to-cash cycle time and order cycle time.

Define and discuss Activity Based Costing, including its impact on profitability.

Customer service can be defined as:

The term replenishment cycle refers to:

The traditional role of customer service at the interface between marketing and logistics manifests itself through the _____ dimension of the marketing mix.

Describe the two approaches to order management. How are they different? How are they related?

Supply Chain Management: an Overview

Global Dimensions of Supply Chains

Role of Logistics in Supply Chains

Distribution and Omni Channel Network Design

Sourcing Materials and Services

Operations Producing Goods and Services

Demand Management

Managing Inventory in the Supply Chain

Distribution

Transportation

Aligning Supply Chains

Supply Chain Performance Measurement and Financial Analysis

Supply Chain Technology

Strategic Challenges and Change for Supply Chains

Filters