Question 1

Part of effective listening is responding appropriately to what you hear.

Accepted Answer

A) True 
 B)False

Question 2

This type of listener engages messages for the intellectual challenges; in other words, he or she likes to think things through.

Accepted Answer

A)  content-oriented listener 
B)  action-oriented listener 
C)  information-oriented listener 
D)  intellectual-oriented listener 
A)  content-oriented listener 
B)  action-oriented listener 
C)  information-oriented listener 
D)  intellectual-oriented listener

Question 3

Hearing is a passive process; listening is an active process.

Accepted Answer

A) True 
 B)False

Question 4

According to your text, which of the following statements correctly represents the two parts of interpretation?

Accepted Answer

A)  Focus on the subjective meaning of the speaker's message and gauge the truthfulness of his or her claim. 
B)  Understand the point of view the speaker represents and assign a mental interpretation of his or her statement based on that understanding. 
C)  Pay attention to all of the speaker's verbal and nonverbal messages and signal your interpretation back to the speaker. 
D)  Interpret the speaker's message carefully and remember your interpretation for future interactions with the speaker. 
A)  Focus on the subjective meaning of the speaker's message and gauge the truthfulness of his or her claim. 
B)  Understand the point of view the speaker represents and assign a mental interpretation of his or her statement based on that understanding. 
C)  Pay attention to all of the speaker's verbal and nonverbal messages and signal your interpretation back to the speaker. 
D)  Interpret the speaker's message carefully and remember your interpretation for future interactions with the speaker.

Question 5

According to your textbook, people might interrupt for all of the following reasons except:

Accepted Answer

A)  to qualify a speaker's concerns 
B)  to take control of the conversation 
C)  to express enthusiasm for what the speaker is saying 
D)  to stop the speaker and ask for clarification 
A)  to qualify a speaker's concerns 
B)  to take control of the conversation 
C)  to express enthusiasm for what the speaker is saying 
D)  to stop the speaker and ask for clarification

Question 6

In the HURIER model of effective listening, the "I" stands for what?

Accepted Answer

A)  internal thoughts 
B)  interviewing 
C)  interpreting 
D)  intellect 
A)  internal thoughts 
B)  interviewing 
C)  interpreting 
D)  intellect

Question 7

Regarding probability, which of the following statements is true?

Accepted Answer

A)  A statement is certain if its likelihood of being true is at least 95%. 
B)  To be possible, a statement has to have greater than a 50% chance of being true. 
C)  A statement is possible if there is even the slightest chance, however small, that it might be true. 
D)  No statement has a 0% chance of being true. 
A)  A statement is certain if its likelihood of being true is at least 95%. 
B)  To be possible, a statement has to have greater than a 50% chance of being true. 
C)  A statement is possible if there is even the slightest chance, however small, that it might be true. 
D)  No statement has a 0% chance of being true.

Question 8

Research shows that most interruptions are competitive.

Accepted Answer

A) True 
 B)False

Question 9

Rachel finished her oral exam in her Spanish class and her teacher, Señora Lopez, evaluated her performance. Although Rachel did well on the exam and most of Señora Lopez's comments were positive, Rachel only focused on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors?

Accepted Answer

A)  pseudolistening 
B)  content-oriented listening 
C)  selective attention 
D)  negative attention bias 
A)  pseudolistening 
B)  content-oriented listening 
C)  selective attention 
D)  negative attention bias

Question 10

Research indicates that most people spend more time talking than listening.

Accepted Answer

A) True 
 B)False

Question 11

Define critical listening and note how it is similar to, and different than, informational listening.

Accepted Answer

Critical listening is a form of listenin

Question 12

Which of the following statements about credibility is NOT true?

Accepted Answer

A)  Credibility is a measure of how reliable and trustworthy someone is. 
B)  Experience and expertise are the same thing. 
C)  Biases can affect a speaker's credibility. 
D)  Sometimes research is necessary to determine someone's credibility. 
A)  Credibility is a measure of how reliable and trustworthy someone is. 
B)  Experience and expertise are the same thing. 
C)  Biases can affect a speaker's credibility. 
D)  Sometimes research is necessary to determine someone's credibility.

Question 13

Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for:

Accepted Answer

A)  separating what is said from what isn't said 
B)  avoiding the vividness effect 
C)  minimizing the effect of a confirmation bias 
D)  evaluating the speaker's credibility 
A)  separating what is said from what isn't said 
B)  avoiding the vividness effect 
C)  minimizing the effect of a confirmation bias 
D)  evaluating the speaker's credibility

Question 14

Which of the following statements about the importance of listening is not true?

Accepted Answer

A)  Employers tend to rank listening skills as the most important factor in effective management. 
B)  A survey of family interaction showed that listening was the most important communication skill. 
C)  Listening has little to no effect on our physical health beyond avoiding sounds that may induce hearing loss. 
D)  Listening skills are important in the workplace for promoting safety, productivity, and satisfaction. 
A)  Employers tend to rank listening skills as the most important factor in effective management. 
B)  A survey of family interaction showed that listening was the most important communication skill. 
C)  Listening has little to no effect on our physical health beyond avoiding sounds that may induce hearing loss. 
D)  Listening skills are important in the workplace for promoting safety, productivity, and satisfaction.

Question 15

We engage in this form of listening when our goal is to evaluate or analyze what we're hearing:

Accepted Answer

A)  informational 
B)  analytical 
C)  critical 
D)  empathic 
A)  informational 
B)  analytical 
C)  critical 
D)  empathic

Question 16

How are men and women different in the information they attend to while listening?

Accepted Answer

Men and women may differ in the informat

Question 17

Which of the following statements is true about being skeptical?

Accepted Answer

A)  It is the same as being cynical. 
B)  It is about evaluating the evidence for a claim. 
C)  Being skeptical is about finding fault with a claim. 
D)  It harms a listener's credibility. 
A)  It is the same as being cynical. 
B)  It is about evaluating the evidence for a claim. 
C)  Being skeptical is about finding fault with a claim. 
D)  It harms a listener's credibility.

Question 18

The tendency to pay attention only to information that supports our values and beliefs is called what?

Accepted Answer

A)  vividness effect 
B)  mere exposure effect 
C)  valuation bias 
D)  confirmation bias 
A)  vividness effect 
B)  mere exposure effect 
C)  valuation bias 
D)  confirmation bias

Question 19

The evaluation stage of listening involves making a value judgment about the merits of what someone else has said.

Accepted Answer

A) True 
 B)False

Question 20

Which kind of listener (people-oriented, action-oriented, content-oriented, or time-oriented) are you? In your answer, explain what your listening style means and give examples from your own life that illustrate how that style fits you best. If you feel you are a blend of two styles, illustrate how.

Accepted Answer

I would say that I am a blend of people-

Part of effective listening is responding appropriately to what you hear.

This type of listener engages messages for the intellectual challenges; in other words, he or she likes to think things through.

Hearing is a passive process; listening is an active process.

According to your text, which of the following statements correctly represents the two parts of interpretation?

According to your textbook, people might interrupt for all of the following reasons except:

In the HURIER model of effective listening, the "I" stands for what?

Regarding probability, which of the following statements is true?

Research shows that most interruptions are competitive.

Research indicates that most people spend more time talking than listening.

Define critical listening and note how it is similar to, and different than, informational listening.

Which of the following statements about credibility is NOT true?

Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for:

Which of the following statements about the importance of listening is not true?

We engage in this form of listening when our goal is to evaluate or analyze what we're hearing:

How are men and women different in the information they attend to while listening?

Which of the following statements is true about being skeptical?

The tendency to pay attention only to information that supports our values and beliefs is called what?

The evaluation stage of listening involves making a value judgment about the merits of what someone else has said.

Which kind of listener (people-oriented, action-oriented, content-oriented, or time-oriented) are you? In your answer, explain what your listening style means and give examples from your own life that illustrate how that style fits you best. If you feel you are a blend of two styles, illustrate how.

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Exam 7: Listening

Part of effective listening is responding appropriately to what you hear.

This type of listener engages messages for the intellectual challenges; in other words, he or she likes to think things through.

Hearing is a passive process; listening is an active process.

According to your text, which of the following statements correctly represents the two parts of interpretation?

According to your textbook, people might interrupt for all of the following reasons except:

In the HURIER model of effective listening, the "I" stands for what?

Regarding probability, which of the following statements is true?

Research shows that most interruptions are competitive.

Research indicates that most people spend more time talking than listening.

Define critical listening and note how it is similar to, and different than, informational listening.

Which of the following statements about credibility is NOT true?

Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for:

Which of the following statements about the importance of listening is not true?

We engage in this form of listening when our goal is to evaluate or analyze what we're hearing:

How are men and women different in the information they attend to while listening?

Which of the following statements is true about being skeptical?

The tendency to pay attention only to information that supports our values and beliefs is called what?

The evaluation stage of listening involves making a value judgment about the merits of what someone else has said.

About Communication

Culture and Gender

Communication and the Self

Interpersonal Perception

Language

Nonverbal Communication

Social and Personal Relationships

Family and Intimate Relationships

Conflict and Power

Interpersonal Deception

Emotion

Filters