Exam 7: Communication Leadership

A nursing preceptor is giving feedback to a new nurse who currently is being oriented. Her preceptor suggests a better method of interacting with a family member by saying, "You might want to be cognizant of your non-verbal behaviors when talking with clients. Rather than continuing to chart when you are talking with an American family, stop charting, move closer to the family and client, look at them during the conversation, and take time to let them share their concerns." This preceptor is giving advice about:

(Multiple Choice)

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Question 21

_____ communication patterns exist between colleagues and serve to contribute to a hostile work environment, high turnover, burnout, and job dissatisfaction.

(Multiple Choice)

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Question 22

The number one cause of preventable medical errors is:

(Multiple Choice)

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Question 23

Effectiveness and sustainability of change is based on the skilled communication of leadership and stakeholders endorsing the change process. What are some barriers that can interfere with change? (Select all that apply.)

(Multiple Choice)

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Question 24

A communication model that focuses on compassion, expression of emotion, and providing validation via support is the:

(Multiple Choice)

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Question 25

Showing 21 - 25 of 25

_____ communication patterns exist between colleagues and serve to contribute to a hostile work environment, high turnover, burnout, and job dissatisfaction.

The number one cause of preventable medical errors is:

Effectiveness and sustainability of change is based on the skilled communication of leadership and stakeholders endorsing the change process. What are some barriers that can interfere with change? (Select all that apply.)

A communication model that focuses on compassion, expression of emotion, and providing validation via support is the:

Leadership and Management Principles

Change and Innovation

Organizational Climate and Culture

Managerial Decision Making

Managing Time and Stress

Legal and Ethical Issues

Team Building and Working With Effective Groups

Delegation in Nursing

Power and Conflict

Workplace Diversity

Organizational Structure

Decentralization and Shared Governance

Strategic Management

Professional Practice Models

Case and Population Health Management

Evidence-Based Practice: Strategies for Nursing Leaders

Quality and Safety

Measuring and Managing Outcomes

Prevention of Workplace Violence

Confronting the Nursing Shortage

Staffing and Scheduling

Budgeting, Productivity, and Costing Out Nursing

Performance Appraisal

Emergency Management and Preparedness

Data Management and Clinical Informatics

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