Exam 5: Difficult Situations

A customer asks you to hold a bag behind the bar for her. After she leaves, you open it out of curiosity and see what looks like illegal drug paraphernalia. What do you do?

If a customer comes to your establishment and is already visibly intoxicated, what is the best course of action for you to take?

What's the first thing you should do if a fight breaks out in the establishment?

You are serving a bachelorette party, and everyone keeps buying the bride drinks. She seems to be getting pretty drunk and tired, but nobody in her group seems to notice. Should you step in?

A group of people comes in with a supposed designated driver, but each one of them ends up purchasing multiple drinks. You don't know/remember who the designated driver was supposed to be, but you do know that whoever it was has now had a few drinks. What do you do?

A customer suddenly starts vomiting right there in the middle of the bar. What is the best way to handle the situation?

A group of people you are serving is being very loud and disruptive. You have already received some complaints from other customers. What do you do?

When is it OK for you as a bartender/server to use physical force against a customer?

After you do stop service to a customer, what is the next most important thing for you to do?

You are working in a crowded bar when a customer comes up to you, points to his or her friend and says, "No matter what he asks for, don't serve him alcohol, OK?" You've never been in this situation before, so what do you do?

After which of the following scenarios should you fill out an incident report?

You are told to fill out an incident report after a fight breaks out among customers, but you have never done one before. What information should you include?

You refuse to continue serving a customer, but he threatens you with violence. He seems serious. What is the right thing to do in this situation?

You go to greet a table and find that they have brought in their own wine for dinner. Should you refuse to open it for them?

You are serving a group of people who came in with a designated driver, but at the end of the evening you find out that the driver had to leave an hour earlier for a family emergency. The rest of the group is still there, and they have all had multiple drinks. What should you do?

A couple comes into the bar in a relatively good mood but after a few drinks begins to argue. What should you do?

A customer appears to be intoxicated, but his wife says he is fine. They're about to drive home and the car keys are in his hand. What should you do in this situation?

You ask to see a customer's ID, but he tells you he accidentally left it at home. His friend - who did show you a legal ID - comes over and insists they are the same age. He seems to be telling the truth, so what should you do now?

Two men come up to the bar and order two beers apiece, laughing and saying they are going to "double-fist" their drinks. What should you do here?

You are getting a customer another drink when suddenly you realize that you have lost count of how many he or she has already had. What is the best thing to do in this situation?