Question 1

A student nurse and clinical instructor are discussing quality in health care. The instructor knows the student understands when the student makes which statement?

Accepted Answer

A)  "Quality is apparent in all health care." 
B)  "Quality is an outcome of health care." 
C)  "Quality is seen and unseen in health care." 
D)  "Quality is achieved by collaboration in health care." 
A)  "Quality is apparent in all health care." 
B)  "Quality is an outcome of health care." 
C)  "Quality is seen and unseen in health care." 
D)  "Quality is achieved by collaboration in health care." C

Question 2

Two nurses are discussing health care quality. They agree which event contributes to increased health care quality?

Accepted Answer

A)  Magnet status hospitals 
B)  Fewer adverse events 
C)  Collaboration of multiple health care agencies 
D)  Increased patient education 
A)  Magnet status hospitals 
B)  Fewer adverse events 
C)  Collaboration of multiple health care agencies 
D)  Increased patient education C

Question 3

The focus of quality health care should be on which of the following items? (Select all that apply.)

Accepted Answer

A)  Excellent services 
B)  Comprehensive communication 
C)  Private hospital rooms 
D)  Health team collaboration 
E)  Culturally competent care 
A)  Excellent services 
B)  Comprehensive communication 
C)  Private hospital rooms 
D)  Health team collaboration 
E)  Culturally competent care A, B, D, E

Question 4

A student nurse is talking with his instructor. The student asks how quality of care is evaluated. What is the best response by the instructor?

Accepted Answer

A)  "Quality of care is evaluated by the patient getting well." 
B)  "Quality of care is evaluated on the basis of process and outcomes." 
C)  "Quality of care is evaluated by the physician's assessment." 
D)  "Quality of care is evaluated by the patient's satisfaction." 
A)  "Quality of care is evaluated by the patient getting well." 
B)  "Quality of care is evaluated on the basis of process and outcomes." 
C)  "Quality of care is evaluated by the physician's assessment." 
D)  "Quality of care is evaluated by the patient's satisfaction."

Question 5

What are two major foci of The Joint Commission (TJC) in the delivery of health care?

Accepted Answer

A)  Cost containment; safety 
B)  Safety; quality 
C)  Quality; assessment 
D)  Assessment; evaluation 
A)  Cost containment; safety 
B)  Safety; quality 
C)  Quality; assessment 
D)  Assessment; evaluation

Question 6

What are the major attributes of health care quality? (Select all that apply.)

Accepted Answer

A)  Conforms to standards 
B)  Sound decision making 
C)  High acuity patients 
D)  Low health care costs 
E)  Identifies adverse events 
A)  Conforms to standards 
B)  Sound decision making 
C)  High acuity patients 
D)  Low health care costs 
E)  Identifies adverse events

Question 7

Which statement is true regarding the patient's perception of his or her care?

Accepted Answer

A)  Patent perception is just as important as the outcome of care. 
B)  Patient perception is insignificant compared to the outcome of care. 
C)  Patient satisfaction has no relation to quality of care. 
D)  Patient satisfaction is insignificant compared to the outcome of care. 
A)  Patent perception is just as important as the outcome of care. 
B)  Patient perception is insignificant compared to the outcome of care. 
C)  Patient satisfaction has no relation to quality of care. 
D)  Patient satisfaction is insignificant compared to the outcome of care.

Exam 50: Health Care Quality

A student nurse and clinical instructor are discussing quality in health care. The instructor knows the student understands when the student makes which statement?

Two nurses are discussing health care quality. They agree which event contributes to increased health care quality?

The focus of quality health care should be on which of the following items? (Select all that apply.)

A student nurse is talking with his instructor. The student asks how quality of care is evaluated. What is the best response by the instructor?

What are two major foci of The Joint Commission (TJC) in the delivery of health care?

What are the major attributes of health care quality? (Select all that apply.)

Which statement is true regarding the patient's perception of his or her care?

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