Question 1

Steps should be numbered consecutively for a single task, even if they are divided into sections.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is the most effective title for instructions?

Accepted Answer

A)  Changing the Size or Resolution of Internet Graphics for Print Resolution 
B)  What to do if you want to change the size or resolution of internet graphics for print resolution 
C)  How to Change the Size or Resolution of Internet Graphics for Print Resolution 
D)  Changing Internet Graphics: A How-To 
A)  Changing the Size or Resolution of Internet Graphics for Print Resolution 
B)  What to do if you want to change the size or resolution of internet graphics for print resolution 
C)  How to Change the Size or Resolution of Internet Graphics for Print Resolution 
D)  Changing Internet Graphics: A How-To

Question 3

What are the steps for writing a manual?

Accepted Answer

The steps for writing a manual are as fo

Question 4

Explanations for why something should be done a certain way are never included in a procedure.

Accepted Answer

A) True 
 B)False

Question 5

Why are explanations for actions important? If they are important, why not include more of them?

Accepted Answer

Answers will vary, but should include th

Question 6

The only place within instructions that provides an explanation for specific actions is the ________.

Accepted Answer

A)  introduction 
B)  conclusion 
C)  margin notes 
D)  notes, cautions, warnings 
A)  introduction 
B)  conclusion 
C)  margin notes 
D)  notes, cautions, warnings

Question 7

The question "What quick test will let the user know that the procedure has been followed correctly?" should be answered in which section of a procedure?

Accepted Answer

A)  introduction 
B)  step-by-step instructions 
C)  conclusion/troubleshooting 
D)  Q&A 
A)  introduction 
B)  step-by-step instructions 
C)  conclusion/troubleshooting 
D)  Q&A

Question 8

Every step should begin with a verb in the ________ mood.

Accepted Answer

A)  indicative 
B)  infinitive 
C)  imperative 
D)  subjunctive 
A)  indicative 
B)  infinitive 
C)  imperative 
D)  subjunctive

Question 9

What is the most common problem with instructions? Why does this problem occur and how can this problem be avoided?

Accepted Answer

Answers will vary, but should include th

Question 10

What is the "cardinal rule of instruction writing" and why is it important?

Accepted Answer

The cardinal rule of instruction writing

Question 11

The most common problem with instructions is that the writer ________.

Accepted Answer

A)  fails to provide adequate context and background info 
B)  fails to provide adequate or clear safety warnings 
C)  provides too much unnecessary detail 
D)  assumes the readers have more knowledge than they actually do 
A)  fails to provide adequate context and background info 
B)  fails to provide adequate or clear safety warnings 
C)  provides too much unnecessary detail 
D)  assumes the readers have more knowledge than they actually do

Question 12

In which section of a procedure should information on general cautions that apply to the entire procedure be placed?

Accepted Answer

A)  introduction 
B)  conclusion 
C)  step-by-step instructions 
D)  margin notes 
A)  introduction 
B)  conclusion 
C)  step-by-step instructions 
D)  margin notes

Question 13

You should always cite a time required, no matter how short the procedure is.

Accepted Answer

A) True 
 B)False

Steps should be numbered consecutively for a single task, even if they are divided into sections.

Which of the following is the most effective title for instructions?

What are the steps for writing a manual?

Explanations for why something should be done a certain way are never included in a procedure.

Why are explanations for actions important? If they are important, why not include more of them?

The only place within instructions that provides an explanation for specific actions is the ________.

The question "What quick test will let the user know that the procedure has been followed correctly?" should be answered in which section of a procedure?

Every step should begin with a verb in the ________ mood.

What is the most common problem with instructions? Why does this problem occur and how can this problem be avoided?

What is the "cardinal rule of instruction writing" and why is it important?

The most common problem with instructions is that the writer ________.

In which section of a procedure should information on general cautions that apply to the entire procedure be placed?

You should always cite a time required, no matter how short the procedure is.

Why Technical People Neednt Fear Writing

Technical Sentences

Technical Paragraphs

Parallelism, Lists, Headings, and Layout

Emails, Letters, and Memos

Short Reports, Proposals, and Technical Documents

Formal Reports

Intercultural Communication, Collaborative Writing, and Document Control

References and Citations

Technical Graphics

Technical Definitions and Descriptions

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Exam 12: Instructions, Procedures, and Manuals

Steps should be numbered consecutively for a single task, even if they are divided into sections.

Which of the following is the most effective title for instructions?

What are the steps for writing a manual?

Explanations for why something should be done a certain way are never included in a procedure.

Why are explanations for actions important? If they are important, why not include more of them?

The only place within instructions that provides an explanation for specific actions is the ________.

The question "What quick test will let the user know that the procedure has been followed correctly?" should be answered in which section of a procedure?

Every step should begin with a verb in the ________ mood.

What is the most common problem with instructions? Why does this problem occur and how can this problem be avoided?

What is the "cardinal rule of instruction writing" and why is it important?

The most common problem with instructions is that the writer ________.

In which section of a procedure should information on general cautions that apply to the entire procedure be placed?

You should always cite a time required, no matter how short the procedure is.

Why Technical People Neednt Fear Writing

Technical Sentences

Technical Paragraphs

Parallelism, Lists, Headings, and Layout

Emails, Letters, and Memos

Short Reports, Proposals, and Technical Documents

Formal Reports

Intercultural Communication, Collaborative Writing, and Document Control

References and Citations

Technical Graphics

Technical Definitions and Descriptions

Oral Presentations

Ethics

Job Application Packages

Filters